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“Friendly staff, great atmosphere” 4 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
Ranked #34 of 156 Hotels in Nairobi
Broughty Ferry
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Friendly staff, great atmosphere”
4 of 5 stars Reviewed February 9, 2014

I stayed here for two weeks with work and loved it, so much so that I'm planning a safari to Kenya for next year and will book this as a stop over. Yes on the weekends it can be very loud outside but that's due to the stretch of pubs with outside music across the street, which, I must add, was a great evening and atmosphere.

Food was superb, staff were amazing, straight across from a small shopping mall and tourist market on the other side. Pizza garden across the road is worth a visit for the atmosphere too if you want to get away from the hotel.

Looking forward to returning again soon.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, February 9, 2014
Dear Guest,

We take this opportunity to thank you for taking time to review the jacaranda Hotel nairobi.

We are glad that you enjoyed your stay despite the loud environment, and that our food was superb and staff amazing.

we look forward to welcoming you on your next visit and assure you of our best attention and service,

with best regards,

Daniel Muchai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
    35
    128
    129
    34
    14
See reviews for
30
94
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145
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 3, 2014

I stayed here again - almost a year since my last visit - and if anything the hotel has become better. I can thoroughly recommend it - comfortable, excellent value for money, exemplary and friendly staff, and convenient for everything in Nairobi.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BWHU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, February 10, 2014
Dear guest,

We take this opportunity to thank you for taking time to review the Jacaranda Hotel Nairobi.

We were glad to have been of service to you again and are happy to have made your stay even better than the last visit.

We look forward to more visits in future and assure you of our best attention and service, always,

with best regards,

Daniel Muchai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beveren, Belgium
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 29, 2014

The Jacaranda hotel can be recommended for everyone needing to be in the Westlands
It is a well located clean hotel with very friendly staff .
The rooms, althogh lacking airconditioning offer the confort you need during a business trip
The restaurant is OK and the breakfast buffet is one of the better I had during my stays all over Africa.
During my stays I had following minus points
- the quality of the WIFI. even when I managed to connect to the hotel network, very often the internetconnection went out.
- mosquitoes in te room ( but there is no Malaria in Nairobi) . the electronic dispenser, although working, wasn't able to keep the mosquitos out

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank BDP_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, February 10, 2014
Dear guest,

We wish to take this opportunity to thank you for taking time to comment on your last stay with us. Indeed we do take seriously every guest feedback as it is the best way to measure our performance.
We are in the final stages of working out, among other projects, installation of airconditioning in our rooms, and the most reliable WiFi infrastracture currently in the market. We regret any inconvinience this may have caused to you and assure you again of our attention on the matters.
We are glad that you can recommend our hotel and do promise to keep our lead in food and friendly staff, always,

with best regards,

Daniel Muchai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
388 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed January 25, 2014

This restaurant is apparently part of Jacaranda Hotels group and is located next to the hotel in Westlands. It is very spacious, has and indoor and outdoor part, bar with TVs for watching sports events (mainly), a children's playground. Unfortunately, their pizza was awful, not tasty at all, very dry, the one with tuna only had a very, very distant hint of this ingredient, and the one with four kinds of cheese was terribly spicy and it was unbearable to eat it. On the plus side, they had a very nice band playing, and it seems they have this band every Friday. The musicians made very nice atmosphere, there was space for dancing. Loud music makes in impossible to talk, but all in all it was a nice evening, pity the food was not up to this level. But, they have some meat dishes, grilled vegetables, and also some kind of African buffet during the day (Monday - Friday). If you go, go for music, not for pizza.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Lillemusen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed December 31, 2013

December 2013. We stayed there for a night.Good spot if you are planning to pass on the traffic. Next morning we started our trip to masai mara etc. Nothing great but close to a souvenir market. I guess it's a good choice if you want to skip Nairobi.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Hlektra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, February 10, 2014
Dear Guest,

We thank you for taking time to write a review on your stay at the Jacaranda Hotel Nairobi.

We further thank you for choosing to stay at the jacaranda Hotel on the eve of your trip to the Masaai Mara.
We were glad to be of service to you and assure you of our best attention, and service, in future,

with best regards,

Daniel Muchai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 17, 2013

The food is awesome, the service is great and the staff are really friendly.

The place is quiet and you can't believe that you're in the middle of a busy area in westlands.

Love the fries. I will come back for those.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jemutai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Hotel, responded to this review, February 10, 2014
Dear Guest,

We take this opportunity to thank you for your feedback on your stay at the Jacaranda hotel.

We are glad you enjoyed our food, staff, and to have been of great service to you in our quiet amid the busy Westlands environment.

Feel welcome again to savour our sumptuous fries, and more,

with best regards,

Daniel Muchai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 13, 2013

The Jacaranda Hotel is just ok. If it wasn't for the free wi-fi not sure how I would have made it through. :) The location is great considering is not far from a main shopping area, but the room could be a little brighter. The staff is excellent, rooms are clean, and the breakfast buffet has several options. If you're looking to eat there for dinner, I would suggest eating outside the hotel. I was in a group of 7 and it took over an hour for us to get our food which consisted of lentils, chicken, and other what I would consider, fast to cook items.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Akilah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Hotel, responded to this review, December 15, 2013
Greetings Akiliah,

Thank you for taking time to comment about Jacaranda hotel. We have noted that the free WI-FI services made your stay even more comfortable. Thank you. We have also noted that it took exceptionally long for your food to be served for your group of 17. This service delivery issue has been brought to the attention of the hotel management and is greatly appreciated. Both the Kitchen and the restaurant staff have been briefed on the same. As a hotel , we shall ensure that all the staff are continuously trained, with a view of providing great service to all our guests.

We assure you of our good service and attention at all times.

Thank you.

Sales and Marketing Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacaranda Hotel

Property: Jacaranda Hotel
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Number of rooms: 128
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Also Known As:
Jacaranda Hotel Nairobi

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