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Jacaranda Nairobi Hotel
Ranked #40 of 169 Hotels in Nairobi
Reviewed December 13, 2013

The Jacaranda Hotel is just ok. If it wasn't for the free wi-fi not sure how I would have made it through. :) The location is great considering is not far from a main shopping area, but the room could be a little brighter. The staff is excellent, rooms are clean, and the breakfast buffet has several options. If you're looking to eat there for dinner, I would suggest eating outside the hotel. I was in a group of 7 and it took over an hour for us to get our food which consisted of lentils, chicken, and other what I would consider, fast to cook items.

  • Stayed: December 2013, traveled with friends
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3  Thank Akilah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded December 15, 2013

Greetings Akiliah,

Thank you for taking time to comment about Jacaranda hotel. We have noted that the free WI-FI services made your stay even more comfortable. Thank you. We have also noted that it took exceptionally long for your food to be served for your group of 17. This service delivery issue has been brought to the attention of the hotel management and is greatly appreciated. Both the Kitchen and the restaurant staff have been briefed on the same. As a hotel , we shall ensure that all the staff are continuously trained, with a view of providing great service to all our guests.

We assure you of our good service and attention at all times.

Thank you.

Sales and Marketing Manager.

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187 - 193 of 411 reviews

Reviewed November 16, 2013

This hotel is okay if you're only staying for 1-2 nights. The sink in our room was clogged, we let the front desk know & it was fixed right away. I think the shower curtain needs to be changed every so often. I give them credit for their breakfast buffet & friendly staff.

Stayed: November 2013, traveled with friends
Thank Ilonggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded November 20, 2013

Thank you choosing to stay with us at Jacaranda Hotel, Nairobi. We really appreciate the good compliments about our breakfast selection and the positive comments about our staff.

Assuring you of our best service and attention at all times.

Kind regards,

Sales & Marketing Manager.

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Reviewed October 6, 2013

Staff excellent,convenient as a stopover, secure grounds, lovely gardens and pool, superb breakfast. Restaurant poor. We were seated in the breakfast area although the restaurant was almost empty, why? No drinks offered at the table, had to ask for drinks and the food was aweful however we were given a small refund after raising our issues. Room shabby, bathroom appalling (would only stand in the bath for a shower, would not dream of having an actual bath, very grim) If you are looking for a basic and brief stay no problem, anything above this I would look elsewhere.

  • Stayed: September 2013, traveled as a couple
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Thank Puma50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am delighted to note that you found the hotel to be convenient, with excellent staff and super breakfast.

Your comments on the restaurant food and drinks is important as it will enable us improve. We have always offered great food and service to each guest, and this being a single occurrence, we took note of your preference to prevent recurrence.

We have began various hotel upgrade projects geared towards a great guest experience. This includes the rooms, lighting, décor, amenities and public areas.

We would be delighted to keep in touch with you and let you know of the progress so that we may host you again in future.

Best Regards,
Kevin Kimutai

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Reviewed October 3, 2013

I stayed here to attend a conference. The hotel has nice gardens and a pleasant atmostphere. The gym and the pool are a bonus. I would happily use this hotel again the next time I visit Nairobi - either on business or holiday

  • Stayed: November 2012, traveled on business
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1  Thank cathyhugotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Cathy,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you had a pleasant and comfortable stay. Indeed our large gardens, swimming pool and gym are just a few of our strengths that enable us meet our guests’ expectations.

We would be delighted to host you again in the near future.

Best Regards,
Kevin Kimutai

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Reviewed October 2, 2013

The hotel is as laidback as can be. Not ideal for the fast paced business traveller. However, Jacaranda's restaurant has a lovely breakfast spread and a very active gym where locals frequent.The rooms are large but the lighting is very bad.The low lighting and the outdated bathrooms give you a slightly creepy feeling. Staff is extremely polite and helps arrange safaris and local sightseeing .

  • Stayed: November 2012, traveled on business
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Thank Shriyanka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Shriyanka,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your comments with regard to our rooms’ lighting and bathroom. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, a sample room is on progress and is expected to be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai

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Reviewed September 27, 2013

This was my first visit to Nairobi, so I haven't got much first hand experience with the convenience level of hotels in this city. The Jacaranda was disappointing with regard to the general level of comfort of the rooms: they are dark, not very big, very outdated bathroom, and don't feel entirely clean. Which is probably more down to the fact that everything is old, rather than the effort put into cleaning - service and maintenance all seemed fine. The pool area is lovely, nice little bar with a small terrace under the trees. Also the breakfast is great, good choices and high quality food. For a vacation this would all be fine, but I wouldn't recommend it to demanding business travelers.

  • Stayed: September 2013, traveled on business
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1  Thank Lou2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Lou2204,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your disappointment with regard to our rooms’ size, lighting and date. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, we have began replacing the beds and mattresses in all rooms and this will be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai

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Reviewed September 16, 2013

4 nights here at Jacaranda was excellent and I enjoyed my short stay to the fullest. Service was good and staff is very helpful. Only negative point was the connection of wifi which is bit poor and drops most of the time. Though the room that I stayed so close to a road, didn't disturb me at all. Good hotel to recommend and airport is not far from the hotel either. Try not to travel during peak hours because you could stuck in for hours just like in Bangkok and Jakarta!!!

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  • Stayed: September 2013, traveled on business
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Thank Nadika122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you enjoyed your stay with us to be excellent, and in particular the helpful staff and good service.

Your feedback on the wifi is helpful to enable us establish the root cause of the wifi dropping and ensure a continuously stable connection. Feel free to contact me on kevin.kimutai@jacarandahotels.com.

Once again, thank you for your feedback and I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best Regards,
Kevin Kimutai

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Additional Information about Jacaranda Nairobi Hotel

Address: Westlands, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Price Range: $119 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi

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