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Jacaranda Nairobi Hotel
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Reviews (434)
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Reviewed November 16, 2013

This hotel is okay if you're only staying for 1-2 nights. The sink in our room was clogged, we let the front desk know & it was fixed right away. I think the shower curtain needs to be changed every so often. I give them credit for their breakfast buffet & friendly staff.

Stayed: November 2013, traveled with friends
Thank Ilonggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded November 20, 2013

Thank you choosing to stay with us at Jacaranda Hotel, Nairobi. We really appreciate the good compliments about our breakfast selection and the positive comments about our staff.

Assuring you of our best service and attention at all times.

Kind regards,

Sales & Marketing Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Staff excellent,convenient as a stopover, secure grounds, lovely gardens and pool, superb breakfast. Restaurant poor. We were seated in the breakfast area although the restaurant was almost empty, why? No drinks offered at the table, had to ask for drinks and the food was aweful however we were given a small refund after raising our issues. Room shabby, bathroom appalling (would only stand in the bath for a shower, would not dream of having an actual bath, very grim) If you are looking for a basic and brief stay no problem, anything above this I would look elsewhere.

  • Stayed: September 2013, traveled as a couple
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Thank Puma50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Guest,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am delighted to note that you found the hotel to be convenient, with excellent staff and super breakfast.

Your comments on the restaurant food and drinks is important as it will enable us improve. We have always offered great food and service to each guest, and this being a single occurrence, we took note of your preference to prevent recurrence.

We have began various hotel upgrade projects geared towards a great guest experience. This includes the rooms, lighting, décor, amenities and public areas.

We would be delighted to keep in touch with you and let you know of the progress so that we may host you again in future.

Best Regards,
Kevin Kimutai

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Reviewed October 3, 2013

I stayed here to attend a conference. The hotel has nice gardens and a pleasant atmostphere. The gym and the pool are a bonus. I would happily use this hotel again the next time I visit Nairobi - either on business or holiday

  • Stayed: November 2012, traveled on business
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1  Thank cathyhugotrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Cathy,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I am glad to note that you had a pleasant and comfortable stay. Indeed our large gardens, swimming pool and gym are just a few of our strengths that enable us meet our guests’ expectations.

We would be delighted to host you again in the near future.

Best Regards,
Kevin Kimutai

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Reviewed October 2, 2013

The hotel is as laidback as can be. Not ideal for the fast paced business traveller. However, Jacaranda's restaurant has a lovely breakfast spread and a very active gym where locals frequent.The rooms are large but the lighting is very bad.The low lighting and the outdated bathrooms give you a slightly creepy feeling. Staff is extremely polite and helps arrange safaris and local sightseeing .

  • Stayed: November 2012, traveled on business
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Thank Shriyanka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Shriyanka,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your comments with regard to our rooms’ lighting and bathroom. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, a sample room is on progress and is expected to be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

This was my first visit to Nairobi, so I haven't got much first hand experience with the convenience level of hotels in this city. The Jacaranda was disappointing with regard to the general level of comfort of the rooms: they are dark, not very big, very outdated bathroom, and don't feel entirely clean. Which is probably more down to the fact that everything is old, rather than the effort put into cleaning - service and maintenance all seemed fine. The pool area is lovely, nice little bar with a small terrace under the trees. Also the breakfast is great, good choices and high quality food. For a vacation this would all be fine, but I wouldn't recommend it to demanding business travelers.

  • Stayed: September 2013, traveled on business
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1  Thank Lou2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded October 22, 2013

Dear Lou2204,

Thank you for the feedback and taking time to review Jacaranda Hotel Nairobi.

I have taken note of your disappointment with regard to our rooms’ size, lighting and date. We have taken these very seriously as we are planning major renovations and upgrades, in our rooms and public areas. Currently, we have began replacing the beds and mattresses in all rooms and this will be complete in the next 2 weeks.

As we progress, we would like to contact you with the progress of our upgrades so that you may give us an opportunity to host you again.

Best Regards,
Kevin Kimutai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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