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“Value for money for business trips, but be prepared.” 4 of 5 bubbles
Review of Jacaranda Nairobi Hotel

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Jacaranda Nairobi Hotel
Ranked #31 of 161 Hotels in Nairobi
London, United Kingdom
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Value for money for business trips, but be prepared.”
4 of 5 bubbles Reviewed May 17, 2013 via mobile

Jacaranda is in Nairobi Westlands - very easy to access and close to the developing business district. It has very clean rooms and staff is very polite. If you have a room overlooking the internal garden and the pool, it's even better. But, there are a few problems. Even though kitchen is very good and modern (especially that chicken vodka!), options are limited. I stayed for a week and I had to have the same things again and again. Also, very salty cooking. Breakfast has only salted butter. Come on, some of us cannot eat salt because of blood pressure. The rooms are OK, need some renovation perhaps. Carpet was old and smelly. Good move to have the maids open the windows every day. Finally, on Friday and Saturday I found it very annoying having to stay awake because of the loudly-expressed sexual activities of multiple neighbours. Apart from these, a good hotel for business trips at a reasonable price.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, June 11, 2013
Dear Michael,

Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us.

Thank you for the positive feedback on our polite staff, clean rooms and views from the rooms. I have noted your comments regarding meal options and saltiness of the food and we shall be addressing these so as to cater to the very specific need of each guest.

I empathize that the loud noise from the adjacent room kept you awake, and being the first comment of such nature, we always advise guests to let us know of such issues so that we can solve them as soon as possible. As an example, had we known of your discomfort, one of the possible options would have been an offer to move you to another room.

Once again, thank you for your valuable feedback. I look forward to welcome you back to Jacaranda hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milton Keynes, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
3 of 5 bubbles Reviewed May 10, 2013

Second stay (2days this time) in the hotel and the rooms are still basic, in addition to having no aircon just a sealing fan. Some of the decorations and the overall design of the rooms looks old skul, maybe some retouch maybe be worth it. The internet signal at times can be a bit of a hustle especially when in the meeting rooms, but when it works its got good speed. The staff are quite courteous and helpful especially in the restaurant. Its got a good choice of where to eat, whether its at pizza garden across the road or the main restaurant. Not a bad place to sleep but given the option and the costs, I would rather sleep elsewhere. Also a nice hotel to bump into local leaders and make some quick contacts as somehow they have a preference for this hotel.

Room Tip: Make use of the gym! Its got a good instructor.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Trev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, June 11, 2013
Dear Trev,

Thank you for your feedback and taking time to review Jacaranda Hotel Nairobi after your stay with us.

Thank you for the positive feedback on our courteous staff and dining options, and I will share this with the team. I have noted your comments on our rooms’ décor, design, air conditioning and cost – these provide valuable feedback for us to improve and meet your expectations.

We began installing air conditioning system in the rooms, to add on to the ceiling fans already in place. Regarding pricing, generally hotel accommodation in Nairobi is competitively priced and the rates driven by various forces including quality, star rating and demand and supply. Jacaranda hotel factors all these and key for us is giving excellent service and value for money.

Once again, thank you for your valuable feedback. I look forward to welcome you back to Jacaranda hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pune
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

Stayed for 1 night a the end of Kenya safari. Rooms are basic, comfortable and clean but with no air conditioning. The Breakfast was good with variety of food and the staff courteous. Location of hotel is good as there is a shopping mall just behind the hotel with a supermarket. Generally ok.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shankyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Owner at Jacaranda Nairobi Hotel, responded to this review, May 7, 2013
Dear Shankyt,

Thank you for your feedback and taking time to review our hotel.

I am happy to note that you enjoyed your stay with us, the food staff and our location.

We have been upgrading our hotel in phases, and we have embarked on installing ACs in all rooms to ensure each guest feels comfortable.

I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed April 26, 2013

Rooms are comfortable and clean if a little dated. Staff are very helpful and polite. I enjoyed the food especially the omelette's. In general the hotel needs some updating, but I could not fault the cleanliness of the hotel. Good as a transit stop

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, May 7, 2013
Dear Iglobal,

Thank you for your feedback and taking time to review our hotel.

I am happy to note that you enjoyed your stay with us. We are continuously improving and your feedback on room upgrades is valuable to us.

I have shared with our Chef your comments on the good food, especially the omelettes! Thank you.

I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harare
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

stayed at the hotel for 7 nights thoroughly enjoyed the place , the rooms are spacious and well furnished but they need to seriously look at air conditioning . Great meals buffet type and the front office people were very helpful .
positioned very well next to a large mall were we had our trade show . Highly recommended for business travelers .

Room Tip: Rooms facing the main entrance are the best , nice gardens in the front
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Allen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, May 7, 2013
Dear Allen,

Thank you for your feedback and taking time to review our hotel.

I am glad to note that you enjoyed your stay with us, including your room, buffet, our staff and the hotel location. These are some our strengths that we are continuously building on.

We have began the process of installing ACs in all the rooms so as to ensure maximum guest comfort in the rooms.

Once again, thank you for the feedback and I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 26, 2013

Recently went on a Kenya Safari with Gate 1 Travel and Stayed at the Jacaranda for one night at the beginning and one night at the end of the trip, as a transit point to and from the airport. As a transit point it is acceptable but I wouldn't want to spend more than a night or two at the Jacaranda. The BOOM, BOOM, BOOM of a nearby disco made it difficult to sleep, especially while suffering from Jet lag. The service was good and the staff was friendly. WE had buffet breakfast at the restaurant which was descent and ample. We had dinner at the outdoor bar both nights. The service was a little bit slow, but the food was good and Tusker beer was cold. My whole time in Africa the only time I was bit by mosquitoes was on the first night at the Jacaranda and the last night at the Jacaranda, not in the room but while at the outdoor bar. The mosquitoes might be beyond their control but I just wanted to make people aware of it. Visited their gym and spa facility which is well outfitted, modern and clean. The rest of the trip with Gate 1 was outstanding, will post reviews where appropriate on TA.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mundo696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, April 19, 2013
Dear Mundo696,

Thank you for the feedback and taking time to review our hotel. I am delighted to note that you were pleased with various aspects of the hotel such as the buffet breakfast.

There is a club approximately 50 metres from the hotel which, I assume, is the one you are referring to. We have strict environmental laws that guide on noise levels so as not to make noise for other residents and/or establishments. We apologize for the inconvenience caused to you by the noise from the club, and assure you of our personal attention in regards to addressing this issue.

The tropical African climate allows mosquitoes to breed, nevertheless, we ensure all guest rooms are thoroughly sprayed, and advise guests on using repellent when outdoors.

I have taken note of the concern over slow service at our Pool restaurant, and we are continually training and leading our service staff so that this does not recur.

I look forward to welcome you back to Jacaranda Hotel Nairobi.

Best regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed March 11, 2013

The hotel is acceptable. All staff ( but not one of the ladies at the reception) are friendly and helpful, Michael is the best. They serve breakfast buffet, and has an omelette station. It is locate crossing street from a Mall or big shopping center, that has a supermarket a many stores.
On my stay I use three rooms, any of then the fan ceiling was working properly, it was making noise, and the other thing is that they have a night club or pool activities with a very good music, but if you need to sleep, and noise bother you, that will be a problem: music, no ac, fan ceiling making noises, and need to close the windows...not good sleep...the solution ask for room on the opposite wing. Nice pool. No free internet. I did not use the spa services.
In general, the hotel is clean.
Also, They really need to decorate a little more the Lobby area.
They can book a taxi to the Airport for $25
I will recommend this Hotel.

Room Tip: If background noise can make it really difficult to sleep...ask for room away from pool or night cl...
See more room tips
  • Stayed February 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ahidyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacaranda-Hotel-Rep, Manager at Jacaranda Nairobi Hotel, responded to this review, March 19, 2013
Dear Ahidyn,

Thank you for your feedback and taking time to review our hotel.

I am glad to note you enjoyed several aspects of your stay with us: our location, cleanliness, breakfast buffet and our staff, who are well trained to offer excellent guest service. I would like to get more information regarding our receptionists who were unfriendly towards you. This is so as to identify the root cause and prevent recurrence. Please feel free to email me on kevin.kimutai@jacarandahotels.com.

We do carry out regular maintenance of the ceiling fans in the rooms to maximize room aeration and guests’ comfort. This is before we install ACs in all the rooms.

We have wireless internet covering the entire hotel, and it is free of charge. However, we charge a small amount to utilize the computers in our business center.

Over the last few days, we have been refreshing the look and feel of our lobby, and we now have a well-lit, warm and African themed lobby.

I look forward to welcome you back to Jacaranda hotel Nairobi, and having a cup of tea/coffee with you.

Best Regards,
Kevin Kimutai
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacaranda Nairobi Hotel

Property: Jacaranda Nairobi Hotel
Address: Waiyaki Way, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Jacaranda Hotel Nairobi

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