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Jacaranda Nairobi Hotel
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Reviews (434)
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Reviewed October 14, 2011

This is a pleasant hotel with well-appointed rooms. It is in a good location in terms of shopping areas nearby, within walking distance (during the day). The hotel is clean throughout. Breakfast is good - standard buffet in many ways but everything is quite edible.

One MAJOR issue with this hotel is the reception desk service. Requests are quickly forgotten, they don't seem to have the ability to multi-task (i.e. handle more than one request at a time). Simple questions seem to completely confound them. Meanwhile, the ladies are particularly rude, making derogatory comments in Swahili about what female guests are wearing, etc. I can't quite understand why the housekeeping staff and porters are so friendly and helpful, while the reception desk staff are so awful.

This experience ruined what was otherwise a very pleasant stay. Combined with the very high price, I would not recommend this hotel unless you didn't have other options.

Room Tip: All rooms are noisy given the proximity to major thoroughfares, and live music at the venue and nearby on various nights
  • Stayed: October 2011, traveled on business
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Thank jvankooy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2011

This is a hotel with a large number of rooms. When I stayed, there was one major international conference in town and several other smaller groups coming and going. Boutique hotel this is not.

Breakfast was the same throughout the entire period of my stay. Not bad but that is probably a metaphor for the hotel: like the breakfast, it satisfied you but do not expect anything more.

The upside of the hotel is that it's quite a complete hotel with restaurant, gym and spa.

The room is average.

I am not sure if this is the same for all the rooms but there was no airconditioning. There was a fan but the pull switch was broken and there was no attempt to fix that when I was there.

The wardrobe had one of those hotel-only hangers that was hung so high I had to stretch to hang my clothes. There was a pair of room slippers but it looked very well worn.

The bathroom was serviced erratically. You have to bring your own toothpaste. The shampoo and bathroom gel were sometimes short.

I stayed almost a week. Towards the end, the entire room was serviced very well. My table was tidied, name cards and papers were properly arranged.

Would I return here? It would depend on what I do next. Nairobi turns out to have one of the most horrific traffic jams on the planet. So I would suggest you choose a hotel near the location of your main activity.

As for transport, I recommend that you use the taxis offered by the hotel. They are checked for basic stuff such as insurance, licence and permits. They are also less likely to overcharge.

Room Tip: There are no elevators in the hotel. Choose a lower floor if climbing stairs is an issue.
  • Stayed: September 2011, traveled on business
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2  Thank Panguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2011

The room was good and hotel staff very friendly and helpful. However the food on the restaurant was poor. The simple bar food appeared to be better

  • Stayed: September 2011
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Thank Dazey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2011

The Jacaranda staff are very pleasant and helpful. My twin room was large and airy. If it was warmer weather, the outdoor pool and cafe would have been great. The breakfast buffet was good. But, the room was not cheap. If you need to travel elsewhere in the city, the terrible traffic means you should stay as close as possible to your destination. Most importantly, the club next door was playing loud, thumping music until 4am most nights, which made it hard to sleep even with earplugs.

Room Tip: Stay away from the nightclubs!
  • Stayed: October 2011, traveled on business
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1  Thank guppiefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Little out of city centre, not in walking distance (we previously stayed in centre of Nairobi at the Stanley, much better location for us to explore).

Shopping Mall at back of hotel, convenient, but little noisy.

Restaurant little slow on service and a bit expensive, but typical hotel fair.

Room doors had large gaps, so a lot of noise from corridor, most of us (travelling with 8 people ) Woke up in night by staff sweeping corridors, early morning bin collection and other gusets coming and going.

Nice Swimming pool and central bar

Room Tip: Front seems quiter
  • Stayed: August 2011, traveled with family
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Thank 96lonewolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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