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“Ok iheart of westlands” 4 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
Ranked #34 of 156 Hotels in Nairobi
Coventry UK
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Ok iheart of westlands”
4 of 5 stars Reviewed May 18, 2011

jacaranda is around 60% of the cost if the likes of Serena, Norfolk and Sankara and in the heart of Westlands so less traffic. Friendly staff, nice rooms, nice pool and good food.

  • Stayed May 2011
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BaskersonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    34
    128
    128
    34
    14
See reviews for
30
94
18
144
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bishkek, Kyrgyzstan
Level Contributor
88 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed May 12, 2011

I was here for 3 nights and thoroughly enjoyed my stay. The room was large and clean, the staff were friendly and attentive and the internet was fast and reliable, although you had to buy time. I would really prefer if they would simply include internet in the price (raise the rate a bit if you have to) rather than deal with buying hours. Meals were tasty, if uninspired and the restaurant staff were so nice. The place is a bit away from the city ctr, in Westlands, and in NBO traffic that short distance can mean a 1 hour drive to downtown. Otherwise, there's a shopping mall across the street incl coffee shops, bookstore(s) and a supermarket. Another more upscale mall is about a 10 min walk from the hotel. Walk, explore.
Overall, in a city with many overpriced disappointments, the Jacaranda was a very pleasant experience.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jetblast25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 5, 2011

I've never before stayed in a hotel where every member of staff was so incredibly helpful and kind. From the moment we arrived to the time we left a week later, every person we came across was exceptional.

The hotel itself is ok for place to stay in the city. Right next to the Sarit Centre it's pretty convenient for the north side of the city, although getting to Giraffe Manor or the baby elephant sanctuary is a bit of a trek.

Lovely swimming pool, decent restaurant (although nothing special, but nice).

Children absolutely adored and very, very welcome in this hotel (we were travelling with ourr 6 year old, and our 10 month old baby).

Room Tip: Avoid the side that has numbers 113,114,115
See more room tips
  • Stayed May 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cassietail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 31, 2011

Spent one night in this hotel at beginning of a Virgin Holidays safari and one at the end. Both times the check in was fine and the room was good. I was a solo traveller in a small group. Room was spotless. The bed was kingsized with good mosquito net. Bathroom was modern and clean and supplied with toiletries. There was a decent sized bath with overhead shower. Water pressure in the bath and shower was poor the first night I stayed here (ok in the sink), but fine on the last night. There was no airconditioning, only a ceiling fan, so the room was pretty stuffy and I found it difficult to sleep. The windows could be opened, but there was a lot of traffic noise, so I had to keep them shut. I have marked it down for sleep quality because of this. There was a choice of restaurants - a poolside bar/restaurant, pizza restaurant (you had to go across the road for this) and an a la carte restaurant. I ate in the a la carte both times. Food was excellent and well presented - there was a 5 course table d'hote menu for 1800 ks (about £15). Service was good too - very pleasant staff. Buffet breakfast was excellent. The hotel is located a short taxi ride from the National Museum but you need to get a taxi to the central part of Nairobi and the traffic is awful! If you have spare time I recommend hiring a driver for a few hours. I did this and went to the Karen Blixen Museum and Kazuri Bead Factory in the leafy suburbs, about a half hour drive away, then came back to the National Museum. The driver waited outside each location and then took me on to the next one. It cost about £35 for 5 hours and was arranged through the Virgin representative at the Jacaranda.

  • Stayed March 2011
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank LondonGlobetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
105 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed February 21, 2011

WE had a great time at Jacaranda - staff were very friendly. The gym was well equipped. The pool was well maintained. The poolside bar service was efficient. We were on B/B basis - breakfast had plenty of choice - however it was necessary to remind staff to get refills. Quality of fruit could have been better. Staff only too happy to please you when asked.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank safarisurfers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
192 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed January 21, 2011

The only good point is the location as you can go in & out from their back side garden which is 20 meters across the Sarit shopping center where you can shopping clothes & books. Also there is a large supermarket on the second level of the mall.
The hotel itself is old, bathroom slippery (lucky if you don't fell). Most of guests are travelers on their first or last night in Kenya before or after a safari so most of people wake up early in the morning and it get noisy as there is a very poor sound proof, it's like you sleep in the corridor. Breakfast is very poor and the cooks are not taking everyone on the same level (according profile and race...).
For dinner you can cross the road and they will be pleased to guide you in & back (due to late night safety) where there is a pizza - bar restaurant which belong also to the hotel. It's the best place for dinner as it's a nightmare with traffic jam in Nairobi, don't waste your time and take risks, just go there, it's fine with music.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank voyageurautourdumond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
183 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed November 17, 2010

Functional, no nonsense, nothing more. OK-ish but definitely not for an extended stay. Better value to be found elsewhere. Oh - and don't venture out locally after dark- distinctly dodgy area.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank yanhLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Jacaranda Hotel

Property: Jacaranda Hotel
Address: Waiyaki Way | PO Box 14287, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi

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