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“much much better than before” 5 of 5 stars
Review of Nanchang Hotel

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Nanchang Hotel
Ranked #67 of 156 Hotels in Nairobi
New York City, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“much much better than before”
5 of 5 stars Reviewed May 29, 2014

been in this hotel again since two weeks ago....i loved the taste of china/africa breakfast, the indian restaurant wowed me during my last dinner by cook Dickson and Mwanzia, warm welcome by charles to the new salsa bar, very friendly Alison at the SPA, smiling Tiffany at cashiers desk, and last not forgetting Patricia the outstanding employee..she is a great receptionist! will definitely come back and recommend to members of CHI group

Room Tip: top floor is more silent and balcony rooms still out-stand ask when booking t
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank director059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
    38
    13
    3
    5
    10
See reviews for
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8
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39
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Hebrew first
  • Portuguese first
  • Any
English first
Nairobi, Kenya
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 1, 2014

A while a go I visited this haven with a friend and we were sure not very impressed by their services by then. Just to call it as it is, I should now admit the hotel facility is not the buildings but the people. Nanchang, changed the top management and in months we could not believe the improvement. We were met by very jovial senior manager and the 2 days visit was so enjoyable.

The location is excellent and meals have really improved especially the breakfast. At least the staff now talk to you like a client unlike before. A lovely place you wanna be.

Room Tip: Pick a room away from the road..
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank PRIDEINN_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 11, 2014

was in the hotel for a business meeting at the 7th floor conference, i loved the serenity, chinese dishes, quality customer care and surprisingly the rooms standard wowed me-it is simply the best! thanks to Alison for proper coordination through out our meetings...........................

Room Tip: choose rooms near the gym or SPA
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank director059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 30, 2013

One of the new hotels in Westlands, very basic set up, staff need more training, entire team should look for Public relations assistance since senior management. Senior management should know the basic language that is English. Reception staff need to smile and be more attentive....
Rooms are very big and clean. we never tried the food but the breakfast was pathetic.
need a lot of improvements and more professional staff.

Room Tip: Choose rooms away from the road
See more room tips
  • Stayed August 2013, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Larrykinn2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nanchang Hotel

Property: Nanchang Hotel
Address: 21 Westlands Road | Westlands, Nairobi 42842, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #67 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nanchang Hotel 4*
Number of rooms: 44
Official Description (provided by the hotel):
Nanchnag is a high standard 4*star hotel with fully functional and distinct Chinese characteristics in the heart of the Kenyan capital Nairobi. We have a bar, restaurant, conference facilities and a spa. ... more   less 
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