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“Excellent Hotel” 5 of 5 bubbles
Review of Villa Rosa Kempinski Nairobi

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Villa Rosa Kempinski Nairobi
Ranked #2 of 161 Hotels in Nairobi
Certificate of Excellence
australia
Level Contributor
53 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed August 16, 2014

Like alot of tourists, we were cautious about staying in Nairobi but I can say that it was the complete opposite. All cars/baggage are screened by the hotel security prior to entry to the hotel. Hotel staff were very welcoming and service is great. The rooms are reasonable size and very comfortable. We stayed here twice, first time prior to our safari to Masai Mara reserve and on the way back - both stays were excellent. Free wifi (fast speed).

On the second visit we went to the restaurant for dinner. I hate buffets and when we went into the restaurant we were offered either buffet or a la carte. When I looked at the buffet - i changed my mind about buffets...it was so extensive and every type of cuisine was catered for. It was so well presented - couldn't refuse. Service was great aswell. It was a pity that there were few customers in the restaurant... the terrorist issues have hit Kenya quite badly.

Few things to mention - the hotel is about 20 Kms from the International airport - it will take on average about 2 hours to get there, due to the congested traffic. Only time that it will take about 30 minutes is at 5.30am in the morning. Ensure you book your transfers prior to arrival. We used a company called Kenya Transfers (www.kenyatransfers.com) and they were very punctual, professional and polite.

We would go back to the hotel again and also visit Kenya.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank jinnine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 19, 2014
Dear jinnine r,

Thank you for posting a review on your recent stay in Nairobi at Villa Rosa Kempinski Nairobi.
I am pleased to read that you had an excellent stay at the hotel and were happy with the comforts of your room and service at the hotel.
I am also very glad to read that we changed your general perception on buffets and that you enjoyed the range of cuisine at Café Villa Rosa.
We hope you will consider staying with us on future trips into Nairobi, and on behalf of the entire team, we all look forward to welcoming you back to the hotel someday soon.
Best Regards
Manish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Nairobi, Kenya
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed August 12, 2014 via mobile

I have not used the Kempinski Villa Rossa accommodation however my husband took our family, our friends and I for dinner at Café villa Rossa on my birthday this year, 28th June. We were a party of 10.
The ambience is good however I did not appreciate the fact that the buffet had mostly Indian cuisine in the buffet which we were not informed of in advance when we made our reservation. Not that there wasn't any other cuisine but if you do not enjoy Indian cuisine that particular dinner would be difficult to go through.
Our waitress seemed to be in a hurry although she was polite.My husband ordered 2 bottles of similar brand wine- one red and one white. Each costed about $70. The waitress brought over the wine but to our surprise after dinner the wine bill was $240!
My husband had to leave our guests and I to speak to the manager as the waitress realised that she had brought us a more expensive wine with a similar name. She was very apologetic however the manager was so rude! He had the odasity to tell my husband that people are always trying to get out of paying bills by saying that they did not intend to purchase a particular wine. He also rudely added that he would pay for it out of his own pocket !!!!!
I don't mean to get into the nitty gritty of bills however our total correct bill was over $ 550! Did this manager honestly think that we were trying to abscond an extra $100?! Where was he trained and is he aware that he is working for a 5 star establishment?!
I would not recommend Café Villa Rossa unless you enjoy expensive Asian food, enjoy your special occasions ruined and don't mind being treated like crap by a restaurant manager.

  • Stayed June 2014
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
3 Thank KandVaroundtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 14, 2014
Dear KandVaroundtheworld,
Thank you for taking the time to write a review on Café Villa Rosa and for dining with us.
It is very unfortunate to hear that did not have a pleasant experience at the restaurant.
The buffet at Café Villa Rosa is a representation of 5 cuisines from around the world including Asian, African and Indian Cuisine. There are at most two Indian dishes that feature on the buffet. We do have a daily changing menu.
In regard to your note on your wine order, our wine list clearly indicates the varieties and prices of the selection available which is presented prior to order, wines are then announced and the label clearly displayed during the time of service.
I do apologize that you feel that the meal did not offer value in comparison to what you paid and would love to host you at Café Villa Rosa once again in the near future, for you to experience the very best of dining at Villa Rosa Kempinski.
Please do get in touch when you plan on making your next table reservation at the hotel.
Best Regards
Manish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 9, 2014 via mobile

Had a great time at the hotel. My room was excellent.

Reception and restaurant staff were superb too. Big up to Faith for being a great hostess. The drivers too were great company.

The House Keeping guys need to improve their turnaround times. My shirts were late twice in the morning. The first time around it took them over 40 minutes just to send someone to to collect my shirt. The in-room dining guys took forever to bring my order and when they eventually did brought a wrong order. My bar fridge was also not replenished until I asked.

Stayed July 2014, traveled on business
Helpful?
2 Thank Luvos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 13, 2014
Dear Luvos M,
Thank you for your review and for selecting Villa Rosa Kempinski Nairobi as your preferred accommodation of choice during your recent stay in Nairobi.
My team and I are pleased to read that you enjoyed the comforts of your room and were happy with the service from our front office and dining colleagues.
Thank you for the note on laundry collection and delivery turnaround times, I have looked into this with our Executive Housekeeper and ensure you that this will not happen the next time you visit. We do apologize for any inconvenience this may have caused.
We have also noted your concern regarding the mini bar refill and will also ensure the next time that you visit your favorite items are refilled without delay.
I have taken note of your in room dining experience and the measures are in place to make sure you can enjoy the comfort of ordering from your room.
Please do keep in touch and let us know when you will visit next? In case I can support with any requests during your next stay, i will be happy to hear from you.
Best Regards
Manish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 bubbles Reviewed August 8, 2014

Hi. I really enjoyed dinning At Lucca- Villa Rosa Kempinski. Mind blowing dishes and beverages. Excellent customer service and friendly staff. Special Thanks to Restaurant manager and the hostess Grace Kimani taking good care of us throughout the evening. Very memorable..
All in all unique ambiance.
Generally the hotel is awesome with splendid amenities and services.

  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank alyasin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 12, 2014
Dear alyasin2014,
Thank you very much for your review on LUCCA. My team and I are very pleased to read that you had an excellent experience at the restaurant.
I will definitely pass on your words of gratitude to the entire team.
We do hope that you will return to dine with us soon to try out some more of Chef Silvio’s delicacies.
Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 31, 2014 via mobile

One has come to expect very expensive hotels that turns out to be very average, or below, in most Africa capitals. What a surprise the Villa Rosa Kempinski was. It is expensive but it is worth it. It it everything you expect from a top class hotel. The quality of the rooms are very good and you are drowned in service and friendliness. I only tried the Lucca Italian restaurant on consecutive evenings and it was excellent. I did appreciate the way in which they serve their wines if you do not want a bottle sitting by yourself. Highly recommended and i hope to be back.

Stayed July 2014, traveled on business
Helpful?
1 Thank BC G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, August 4, 2014
Dear BC G,
Thank you so much for your recent review on Villa Rosa Kempinski Nairobi. We appreciate the time you have taken to write this.
My team and I are glad to read that you enjoyed your stay the hotel. Thanks for the feedback on the rooms and your dining experience at LUCCA including the note on our wine list.
LUCCA is well known for the fresh home cooked Italian meals that are served.
At Kempinski we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.
We do hope that you will return to stay with us soon, please do let me know if I can be of any support with the reservation process.
Best Regards
Manish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed July 27, 2014

Very nice relatively new property.
All the staff is friendly and are ready to assist with a smile. One of the best customer service experiences I have encountered in my travels.
If you need help booking a safari or any other activities George and Genevieve are the best.
The hotel is quite and caters to range of clientele including high profile persons such as President Obama's grandmother.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Micki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, July 30, 2014
Dear Micki G,
Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi.
My team and I are happy to read that you found the hotel to be a quite oasis in the midst of the city.
I will most definitely pass on your gratitude to George, Geneviev and the rest of the team.
We do hope that we will have the opportunity to host you at the hotel once again in the near future. In case I can be of any support with your next reservation, please do get in touch.
Best Regards
Manish
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 23, 2014 via mobile

I have stayed at this hotel many times. My biggest gripe is that they're insistent on taking a security deposit (100 USD per night, unless you complain.) for expenses when you check in. I can only think this is to cover the extortionate price for breakfast. I could understand the temptation to flee.

The hotel ticks all the boxes with decent interent connection and gym etc which are included in the 426 usd per night price tag.

The rooms are pleasant and the staff friendly but that's about all.

Stayed July 2014, traveled on business
Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManishNambiar, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, July 4, 2015
Dear Robert S,

Thank you for taking the time to write a review on Villa Rosa Kempinski Nairobi. My team and I appreciate your feedback.
Check in procedures at the hotel normally do include a pre -authorization on a credit card or cash deposit, this is normally procedure for hotels across the globe.
Thank you for highlighting that the hotel ticks all aspects in regard to a good hotel stay.
We do hope that we will have the opportunity to host you at the hotel once again.
Best Regards
Manish
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Rosa Kempinski Nairobi

Property: Villa Rosa Kempinski Nairobi
Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
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