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“nice rooms but noisy” 3 of 5 bubbles
Review of Villa Rosa Kempinski Nairobi

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Villa Rosa Kempinski Nairobi
Ranked #2 of 161 Hotels in Nairobi
Certificate of Excellence
Schaerbeek, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“nice rooms but noisy”
3 of 5 bubbles Reviewed November 8, 2013 via mobile

rooms are very spacious but the ones facing chimoro road are very noisy, even in the 9th floor. windows are very thin - a little extra investment would have made a difference. staff are friendly but not always up to the task. we asked for a map of nairobi and it took three people 15 minutes to find one. we needed an early breakfast which arrived 20 minutes late- not nice when you have to rush to the airport.
breakfast and restaurant are excellent.

Stayed November 2013
Helpful?
2 Thank d s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, November 10, 2013
Dear Guest,

Thank you so much for your recent review on your stay at Villa Rosa Kempinski Nairobi.
My team and I are happy to note that you found the rooms to be spacious and enjoyed dining at the restaurants at the hotel. I have taken note of your feedback regarding the windows and map and breakfast being delivered late, and will take this up with the team. We do apologize for any inconvenience this may have caused.
Its great to receive such candid feedback as it helps us identify what we are doing right, and what we may need to work on to assure that all our guests have a memorable stay with us
We hope that we will have the opportunity to host you at the hotel once again in the near future. If we can support with future reservations, please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

Traveler rating
    403
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    24
    10
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

The hotel is beautiful and incomparable to any other offerings in nairobi, and most of the rest of Africa. It only opened very recently and thus the most remarkable thing was the flawless service. The hotel does not seem to be suffering from any of the standard service hiccups of a new hotel. The extremely tight security was a bit of a pain, but it does give you confidence on your safety. The gym is fantastic and there is a really good schedule of fitness classes. Food is fantastic and there are several outlets within the hotel and the wine bar on the first floor feels more like a W and worth visiting even if not staying in the hotel. Nairobi is expensive for hotels so it still feels like reasonable value given the alternatives.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sag3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, November 10, 2013
Dear Guest,

Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.
I am delighted to note that you had a pleasent experience at the hotel, i will definitely pass on your compliments to the entire team. Happy to note you enjoyed the fitness classes and the food.
Hoping that you will return in the near future when Kempinski The Spa and the rest of the food and beverage outlets are open, including Lucca our Italian Restaurant, 88, Pan Asian and Tambourin, Moroccan rooftop lounge.
In case we can be of any support with future reservations, please do let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanagawa
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 2, 2013

I stayed this hotel for 3 nights just one week after the opning late Aug. 2013. Upon arrival during check in I was offered fresh juice and hot towel. People at reception was very nice and welcomed me. Check in was very smooth.
The room was very clean and comfortable.
Good variety of breakfast was also very good. As this is a german brand hotel, it could be better if german bread was available but it was no problem.
Highly recommended and I will come back to this hotel next time I come back to Nairobi!

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gordito_pobre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, November 3, 2013
Dear Guest,
Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.
My team and I are extremely delighted to read that you enjoyed your stay at Villa Rosa Kempinski Nairobi and were happy with the warm welcome and smooth check in process.
Glad to also hear that you found the room to be clean and comfortable, which is exactly what the traveler would like out of his / her accommodation.
I will most definitely pass on your recommendation regarding the German bread to our Executive Chef. Thank you so much for that.
In case we can be of any further assistance with future reservations, please do let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 1, 2013

For a new hotel, still completing the finishing touches, I was extremely impressed. My friend and I stayed at the Kempinski following a safari, and our stay was the perfect end to an amazing trip. The hotel is extremely well decorated, the beds are incredibly comfortable and the staff go so far above and beyond that the overall experience surpassed all expectations.

Most restaurants haven't opened yet (they said the restaurants should be open by November) but the food they did offer was excellent. Brunch had honey dripping directly from the honeycomb! There was a mix-up with room service that could have been handled better (it took them an hour and a half to realize they didn't have the ingredients to make the dish I ordered) but I suspect this is because the staff is still new and getting the hang of everything.

The spa wasn't fully open yet, but during my massage, I got to see the facilities which are lovely. The massage therapist are very good.

Perhaps the best part of the stay was the staff. All are extremely friendly, but the concierge took customer service to a whole new level. I hope to stay here again many times.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lauren021480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, November 3, 2013
Dear Guest,

Thank you so much for your recent review on your stay at Villa Rosa Kempinski Nairobi.
My team and I are extremely pleased to read that you had an overall pleasent stay at the hotel and were impressed with the interior decor, comfortable beds and organic honey at breakfast. The honey is sourced from a local honey producer, the kitchen team place an emphasis on sourcing from local producers who place an emphasis on organic produce.
We look forward to having the opportunity to hosting you once again in the near future, when all our speciality resturants are open, including 88, Pan Asian Restaurant, Lucca, Italian Restaurant and Tambourin Moroccan Rooftop Lounge.
Our apologies in regard to the room service, we value your feedback to continuously improve our service and will ensure that the necessary training is put in place to avoid any reoccurance of the same incident.
I will definitely pass on your compliments to the entire team and in the event that we can assist with future reservations please do let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

Initially we had booked this hotel in August. However, there was still some interior work that needed to be finished so Mr. Jairaj, a manager at Villa Rosa, booked us the presidential suite at the Tribe Hotel which was a great gesture. We then got a booking in a business suite at the Villa Rosa and we were not let down. The room was amazing, staff incredibly friendly. I'd not hesitate to recommend this hotel to anyone. I had an amazing experience.

Room Tip: I've toured this hotel and seen all it's rooms. They are all amazing. So whichever suits you...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pradeepkerai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, October 22, 2013
Dear Guest,
Thank you so much for your review on Villa Rosa Kempinski Nairobi.
I am extremely pleased to read that you enjoyed your stay at the hotel, and were happy with the business suite and service.
I will definitely pass on your compliments to all my colleagues at the hotel and hope that we will have the opportunity to host you in Nairobi once again.
If we can be of any support with future reservations, please do get in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

Though this hotel is a bit difficult to find based on their website, once we arrived, we quickly were greeted, situated and escorted to our rooms by the friendly staff.

[Disclosure: I was joining my friend, who was offered a complimentary stay as he took photos and videos for the property for part of his travel column.]

The property was modern (a trait I'm personally a fan of), clean and brand-spankin'-new.

My room was reasonably-sized, terrifically appointed and the staff who assisted me from check-in to baggage handling to escorting me to my room were great.

The bed was an absolute dream to sleep in -- super plush and oh so comfortable. I wasn't a fan that each side of the king bed had a separate comforter, but I survived.

The dining options are sort of limited (as the adjoining restaurants aren't open yet) -- and guests may select between a buffet or a la carte menu in any of the lounge areas. The prices for food were reasonable and the service was friendly.

There was a slight room mixup, where I was given a room to someone with a similar name. While it caused me 0 disruption, the hotel staff couldn't have been more apologetic and sincere, even offering a personal followup via email.

Tips:

WiFi is available for free, but somewhat slow.

Try some of their cocktails on the balcony bar or outside -- great views and truly comfortable.

Be prepared for personalized service: every time we had a question (such as 'where is <x>'), the hotel staff personally escorted us to our destination.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, October 22, 2013
Dear Guest,
Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.
I am pleased to read that you enjoyed your stay at the hotel and loved the contemporary look and feel of the property. I am also pleased to note that you were happy with the room, bed and service.
I will most definitely pass on your compliments to all my colleagues at the hotel.
Our other food and beverage outlets will open towards the end of this year, and we look forward to having you back with us in the near future so that you can sample our specialty dining options including Lucca our Italian Restaurant, 88, Pan Asian and Tambourin, Moroccan Rooftop Lounge.

In case we can support with any future reservations, please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 13, 2013

This hotel is new and is wonderful. The rooms are very nice and overall decor in the hotel is impeccable. Service from the staff is great and the food was exceptional, way above what I expected. The hotel was not completely open, but this did not affect our experience at all, and was reflected in a very good rate. Once hiccup was that my pickup from the airport was missed, but the problem was fixed without too much fuss.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this review, October 16, 2013
Dear Guest,

Thank you for your review on Villa Rosa Kempinski Nairobi.
I am pleased to read that you enjoyed your stay at the hotel and were pleased with the rooms, decor, food and service.
Please accept our sincere apologies with regard to the airport transfer, we assure you that this has been looked into and will not reoccur.
Look forward to hosting you at the hotel in the near future, in case we can assist with future reservations please let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Rosa Kempinski Nairobi

Property: Villa Rosa Kempinski Nairobi
Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
Reservation Options:
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