For a new hotel, still completing the finishing touches, I was extremely impressed. My friend and I stayed at the Kempinski following a safari, and our stay was the perfect end to an amazing trip. The hotel is extremely well decorated, the beds are incredibly comfortable and the staff go so far above and beyond that the overall experience surpassed all expectations.
Most restaurants haven't opened yet (they said the restaurants should be open by November) but the food they did offer was excellent. Brunch had honey dripping directly from the honeycomb! There was a mix-up with room service that could have been handled better (it took them an hour and a half to realize they didn't have the ingredients to make the dish I ordered) but I suspect this is because the staff is still new and getting the hang of everything.
The spa wasn't fully open yet, but during my massage, I got to see the facilities which are lovely. The massage therapist are very good.
Perhaps the best part of the stay was the staff. All are extremely friendly, but the concierge took customer service to a whole new level. I hope to stay here again many times.
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