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“What makes a hotel 5 star even before its opening?”

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Villa Rosa Kempinski Nairobi
Ranked #2 of 168 Hotels in Nairobi
Certificate of Excellence
Reviewed August 14, 2013

What makes a hotel 5 star even before its opening?

Its the people and their impeccable service standards. Even though we could not stay at the Kempinski due to a technical hiccup delaying their opening (it appears they only want to offer the best experience to guests, and nothing less), they took the best care of us in Nairobi. We had to stay elsewhere, but the staff took utmost pains to ensure we were looked after during our trip. They are opening soon, and we just saw that the hotel does look ready to provide the best and most luxurious accommodation in Nairobi. These still pale against the Villa Rosa's biggest treasure, which is the Kempinski spirit of hospitality that all their staff provide to the extreme. We didn't stay, but the way you have taken care of us made us feel as if we did. Thank you, and I wish you a grand opening and many many good years of success ahead.

  • Stayed: August 2013, traveled on business
    • Service
1  Thank undomesticgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BernardMercier, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded August 26, 2013

Dear Guest,

Thank you so much for your recent review on Villa Rosa Kempinski Nairobi.

We are absolutely thrilled to receive our first review from you and are extremely grateful for the kind words.

Once again we would like to apologize for not being able to host you at the hotel this time around, however we really do hope that we will have the opportunity to host you at the hotel in the near future.

My team and I are extremely pleased to hear that you felt looked after by us during your recent visit into the city.

In case we can be of any assistance with your future reservations, please do let us know.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (734)
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709 - 715 of 734 reviews

Reviewed July 16, 2017 via mobile
Google Translation

Stayed: July 2017, traveled on business
Thank Thilo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded July 19, 2017

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Reviewed June 14, 2017 via mobile
Google Translation

Stayed: June 2017
Thank tripad_nao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded August 23, 2017

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Reviewed June 5, 2017 via mobile
Google Translation

Stayed: June 2017, traveled on business
Thank raffaele c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded June 15, 2017

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Reviewed December 20, 2016
Google Translation

  • Stayed: December 2016, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Andreas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2016
Google Translation

  • Stayed: November 2016, traveled solo
    • Location
    • Sleep Quality
    • Service
Thank ayrinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2016
Google Translation

  • Stayed: August 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Denis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Rosa Kempinski Nairobi

Address: Chiromo Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 168 Hotels in Nairobi
Price Range: $202 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Rosa Kempinski Nairobi 5*
Number of rooms: 200
Reservation Options:
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