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“Needs improvement” 2 of 5 stars
Review of BEST WESTERN PREMIER Nairobi

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BEST WESTERN PREMIER Nairobi
Ranked #21 of 156 Hotels in Nairobi
Certificate of Excellence
New York City, New York
1 review
“Needs improvement”
2 of 5 stars Reviewed February 14, 2014 via mobile

The rooms are clean and new which is all I usually ask from a hotel. However, there is a strange water issue in the shower - the temperature randomly cycles from way too hot to too cold every 30-60 seconds no matter what temperature you've set the nozzle. That is all bearable, but WARNING: DO NOT STAY HERE ON A THURSDAY, FRIDAY OR SATURDAY NIGHT if you want to get sleep. The walls are thin and the noise from the rooftop dance club is LOUD in the rooms - I was unable to sleep before my early flight on Friday.

Stayed February 2014, traveled on business
Helpful?
Thank Fermanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, February 16, 2014
Dear Guest,

We appreciate your comments about your stay with us. The water issue you have mentioned is an isolated case that only affected the room you used. It has however been sorted out.
We apologise for the noise from our rooftop lounge that denied you valuable sleep this last weekend. We have already set acceptable limits on the volume of music in this lounge and we do not expect a repeat of the problem you underwent.

Thank you.

Kind regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Hamilton, Canada
Level Contributor
170 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed February 13, 2014

New, modern, clean, comfortable beds, stylish rooms, roof top pool and desk and bar/restaurant, well equipped gym on top floor as well.  Two computers and printer in lobby, terrace and restaurant on main floor, buffet breakfast was included although not specified on our booking, Eggs to order, hot and cold items, coffee, tea, juice, pastries.

Check out smooth and accurate.

The hotel arranged taxi to and from the airport ($30 ea way) and to the Sheldrick baby elephants orphanage and then drop off downtown ($40, the driver waits for you at the elephants). Taxi could bill to the room and settled with a VISA.

Room Tip: Give yourself way more time that you would expect to get to the airport. We almost missed checking i...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank HojasRojas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, February 13, 2014
Dear Guest,

Thank you for staying with us and posting your review online. We appreciate all the compliments.
We do encourage our guests to leave early for the airport to ensure they have enough time to go through the security checks.
Please stay with us again in future.

Thank you.

Kind regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 12, 2014

The Best Western was an ideal place for a business traveller. Free wifi in the room, early opening for breakfast, laundry services and at a great price. The hotel is a bit of a distance from the airport but the rooftop restaurant makes for a very enjoyable dinner setting.

  • Stayed February 2014
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SoloTraveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, February 13, 2014
Dear Guest,

We are delighted you appreciated our property as well as services. Yes, we indeed are very ideal for the business traveller.
Thank you for sharing your experience with the online world. Please visit us again when you plan for a stay in Nairobi.

Thank you and kind regards,


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed February 11, 2014

Did not stay in the hotel as a guest but tried to Join Pablo for lunch on a Sunday. Shocking experience, no at the door, walk by the front desk with out any greeting or what so ever. Waited in front Pablo's for several minutes yet no acknowledgement eventhough there were diners on the terrace. As our presence was clearly not appreciated we left shorly after. On the way out the same thing, no one looked at us nor acknowledged us. All the above is with the exception of the Security Service, but they are an outside company ?!

On a brief note about the hotel - it looks nice, clean modern - but the nicest hotel any good to you without service.

Will try it agian one day, perhaps it was a one off.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
Thank Sven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, February 11, 2014
Dear Guest,

We apologise for the poor service you experienced at our property on the Sunday you visited for lunch.
Thank you very much for the review as it clearly points to an area we have to work on as this is certainly not our standard of operation. All concerned have been notified and we do not expect a repeat of the same.
Thank you once more and please feel free to visit again to confirm this has been effected.

Thank you.


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
192 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 stars Reviewed February 10, 2014

This is a beautiful, business-class hotel up to the standards of any major city. The room and bath were clean and modern, although this may be the firmest mattress I have ever slept on. There was a stocked bar and refrigerator, coffee maker, cable TV and room safe. A full breakfast was included. In addition to a very good restaurant in the lobby, with a lovely outdoor patio, there is a snack bar on the roof deck, near the pool. The gym was also quite nice, and the staff extremely helpful. Although I don’t know anything about the neighborhood, or how well-located the hotel is since I was only in transit, I can say it does have good security, with a perimeter fence and guards checking any car that enters the premises. I would definitely recommend this place!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DCDolcevita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, February 11, 2014
Dear Guest,

Thank you very much for sharing with the online world your experience in our property.
We are delighted that you enjoyed your stay. And yes, we take the security of all our guests very seriously to ensure they enjoy their stay.
Please stay with us again in future and recommend us to your associates as well.

Thank you.

Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 26, 2014 via mobile

I originally visited this pristine hotel in April last year, at that time it had just opened its doors and my host insisted I should stay there. Considering my previous stay in the Best Western in Dar es salaam in January 2012 I took up his advice.

I stayed for three nights and I was impressed by the rooms and the general attention to detail.

The food and the staff were really great thus I couldn't resist a visit to the hotel for a drink with a business associate.

The staff recognised me from last year at the restaurant downstairs and greeted me warmly.I chose to sample the roof top bar which on my first visit was still under construction.

The Rooftop is beautiful, the service was great and the warm lanterns were a real treat considering the chilly Nairobi weather. We were even offered blankets to further protect us from the chilly weather.

I will definitely be back !

David

Stayed January 2014, traveled on business
Helpful?
Thank Davidpjkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, January 27, 2014
Dear David,

We are delighted you visited us again after your first visit in April 2013. It is indeed pleasant to note that you enjoyed your second visit.
Please visit us again.

Thank you.

Kind regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
169 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed January 20, 2014

We were at this hotel for one night pre safari. They arranged our ground transfer from the airport and despite a lengthy time in getting through immigration our driver was waiting for us at about 10:00 pm. No issues at all and upon arrival the hotel was perfect. Clean, up to date and a good buffet breakfast. They also made a few phone calls for us (no charge) to change our pick up time in the morning.

Arriving late at night it was also to have 24 hour room service available as we were able to have a very late dinner. Since it was so late when we arrived I can't really comment on the location except that it was about a 20 minute drive from the airport.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Medic_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamsonA184, Rooms Division Manager at BEST WESTERN PREMIER Nairobi, responded to this review, January 20, 2014
Dear Guest,

Thank you for sharing your experience at our property with the online world.
We are glad you left happy as you found our services seamless.

Please stay with us again in your next visit to Nairobi.

Thank you.

Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Nairobi

Property: BEST WESTERN PREMIER Nairobi
Address: Argwings Kodhek Road | Hurlingham, Nairobi 00606, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PREMIER Nairobi 4*
Number of rooms: 96
Official Description (provided by the hotel):
Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more   less 
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