I was attending a friend's birthday party at the rooftop and this being my first visit to the hotel I was hoping for and expecting alot better. It wasnt a busy night but the service was horrendous and this is why:
1) we ask for the menu it takes 20 minutes for the waiter to bring one.
2) the waiter finally takes the order and rudely asks for the cash on order (a little courtesy never hurt anybody)
3) after patiently waiting for an hour, following up with 2 other waiters, birthday girl cutting the cake,people eat, chat and start leaving the drink arrives.
4)I tell the waiter that the service is horrible and ask why they are slow, he rudely and sarcastically replies " yeah I know its pathetic yeah its really horrible" as he places the drink on the table and walks off with no apology.
5)a group of white people arrive 10 min prior to me getting the drink and within minutes get their drinks (some ladies having ordered the same as mine)
All in all it was an awful first impression with horrendous service, rude staff, good service only to a preferred race.
- Official Description (provided by the hotel):
- Best Western Premier Nairobi is located in the suburb of Hurlingham within 10 minutes drive from Nairobi central and 20 km from the Kenyatta International Airport. The hotel features a swimming pool, restaurant and a gym.Each air-conditioned room offers a view of the city and comes equipped with a satellite TV, minibar and tea-and-coffee-making facilities. The private bathroom includes a shower and free toiletries.The restaurant at Premier Nairobi serves breakfast, lunch and dinner. A number of restaurants serving a range of local and international cuisines can be found within 2 km.For relaxation, guests can lounge beside the heated pool or enjoy a round of golf at the Royal Nairobi Golf Club, 3.2 km away.Free Wi-Fi and private parking is available and a business centre including secretarial services is available to guests. ... more less
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