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“Amazing Birthday Celebration!”
Review of Hemingways Nairobi

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Hemingways Nairobi
Ranked #1 of 164 Hotels in Nairobi
Certificate of Excellence
Nairobi, Kenya
Level Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Amazing Birthday Celebration!”
Reviewed April 3, 2014

Gorgeous place to stay... we stayed in a suite complete with our own butler!!

The service, the location, the food, the room, the amenities are all beyond 5 star!! really makes you feel like you're back in the colonial era.... the furnishings and surroundings are impeccable!
Most definitely worth a visit!

Room Tip: Go for a suite!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Nabata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, E-Commerce Executive at Hemingways Nairobi, responded to this review, April 9, 2014
Dear Nabata,

Thank you very much for your review and we are delighted that you enjoyed the birthday. Your recommendation is also very kind. We look forward to hosting you again and again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Rock Hill, South Carolina
Level Contributor
467 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed March 19, 2014

This is a beautifully landscaped hotel in a nice neighborhood. Our room was huge with a balcony facing the back of the hotel. The bathroom has a walk-in closet, two sinks, bathtub and shower. Breakfast was delicious. Service was very good and everyone was very friendly and accommodating. A great place to stay prior to our safari!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RBonTheLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, March 30, 2014
Dear RBon,

Thank you very much for your review. We are very pleased that you found our hotel a worthy experience as we endeavour so hard to do. We look forward to hosting you another time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballito, South Africa
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 15, 2014

Although this new hotel in the Hemingways collection was built a mere 3 years ago, it's plantation-style architecture is reminiscent of Kenya's bygone colonial era and the image is reinforced through the decor, room furnishing and sepia tone prints depicting historical events and one can almost hear the British aristocracy "I say, I say'ing" in the background.

With 45, spacious 80 squared metre rooms, each with a private balcony overlooking sweeping lawns with the Ngong Hills visible beyond, this boutique hotel sets the standard in luxury accommodation for business travellers and safari tour groups visiting the region.

For carnivorous guests, Hemingways’ Brasserie serves the most succulent beef steaks, which are prepared in their Josper oven - this indoor barbecue is the only one of its kind in Kenya, specially imported by Hemingways to produce the best steaks sizzling at 800F. The special blend of charcoal used to fire the Josper oven creates a distinct char-grilled flavour to the meat, which I thoroughly enjoyed.

One night may well be insufficient to judge the quality of service, but I found the staff to be friendly and professional. Mosquitos do appear to be a problem, especially during dusk whilst sitting on the rooms balcony, but closing the doors with the air conditioner and mosquito pads on, ensured a bite-free nights rest.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TourismTattler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this review, March 30, 2014
Dear Tourism Tattler<

Our Josper steaks are indeed a relish, as you found out. We are delighted that the plantation-style architecture caught your eye and you liked it. As with everything including service, we strive to give our guests something a little out of the ordinary and make memories that they can savour for a long time. You are most welcome for another stay!
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Montreal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 10, 2014

We stayed at this hotel on our way to safaris. Yes, the room was beautiful, but filled with mosquitos. We swatted for 30 minutes inside the mosquito net. As we were 2 women staying for 2 nights, we requested extra shampoo for the second night. I was told that it was not possible to add more shampoo. When asked why I was told it was the hotel policy. In a 5 star hotel I would expect to get as much shampoo as I wanted. Very, very tacky. I would not recommend this hotel to anyone.

Room Tip: Make sure your room has been sprayed before getting into bed.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank JO_Montreal_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, March 11, 2014
Dear JO_Montreal_12

It is certainly not our policy to ration guest supplies.Please accept my apologies for not getting sufficient quantities of shampoo. We have reinforced the message to our team to ensure it does not re- occur.

Best Regards

Simon H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 9, 2014 via mobile

Poor service, overpriced restaurant, clueless manager, "250g steaks" not bigger than 150g, the chef has no idea how to cook meat, which is surprisingly (half the menu are steaks) more than average. To avoid if you are looking for value for money.

Stayed March 2014, traveled with friends
Helpful?
3 Thank Samy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, March 11, 2014
Dear Samy G

Thanks for your visit to Hemingways.

I can assure you that all our steaks are over the specified weight on the menu. In your case the 250g steak would be cut at 255g to 260g before cooking. Each and every steak is weighed in our butchery. As our manager explained to you all steaks undergo shrinkage whilst cooking; that is a natural process and it is a standard procedure to refer to the raw weight rather than the end result as the more the steak is cooked the more shrinkage occurs. For instance a medium well cooked fillet would have more shrinkage than a rare one.

In addition to the assurance of our manager regarding the steak weight we also gave a 50% discount on the meal as our gesture to you. Regardless of the past you are welcome to visit us again and we will be delighted to demonstrate the before and after cooking weights of the steaks as well as pricing compared to our competitor set.

Best Regards

Simon H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
87 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 8, 2014 via mobile

This is a beautiful hotel in a beautiful and tranquil setting. The rooms are stunning and well appointed. Huge bathrooms. We had no trouble with mosquitoes, but did spray the room each time we left. The check in process was very slick and the butlers very efficient.

The problems all related to service. Bar orders frequently took more than 10 minutes and often a lot more. Orders not always correct when they did arrive. The cheque was frequently presented without a pen in the wallet. At breakfast the hot food was always delivered promptly, but we did not once get our tea or coffee before the hot food arrived! Had to ask for replacement toast one day as it was only lightly toasted on one side and soggy on the other. It did not arrive.
Unfortunately the swimming pool area was being redecorated while I was there so could not use the pool. The hotel management did say they could ask the workmen to move but the area was just too fumey to use. It did look lovely though.
The main concern is this hotel does not have a reception desk, it is designed to appear like a country house. This may give a lovely first impression, but as a result the check out process was little more than a farce as several people were all trying to check out at the same time. There were mistakes on our bill, but each time a query was made, staff had to go out to the back office each time to check or remedy it. The hotel then tried to charge us again for transfers, when we had already paid for these!
When we got home we later discovered our credit card had been charged twice for the whole bill. This then took a week of emails to correct and get the money refunded.
We will return to this hotel as it is definitely the best hotel in a good area, but I would love to see the service standard up to the level expected of 'leading small hotels of the world' and commensurate with the prices charged and quality of the property.

Stayed February 2014, traveled on business
Helpful?
1 Thank cc1047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this review, March 11, 2014
Dear cc1047

Thank you for your feedback regarding your stay with us. We have taken note of your comments and will work on the areas highlighted.

My apologies for the double charge on your card; I am glad it is now resolved.

Thank you for your promise to return and rest assured we will have addressed the issues raised.

Best Regards

Simon H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 7, 2014

We stayed here on our way to and from Kenya on safari. We were pleasantly surprised by the decor and feel of the beautiful room. The only thing we weren't happy about were the amount of mosquitos present in our room, which we spent over an hour killing with bug spray or splatting them on walls or between hands. The other concern was the temperature of the room when we went to bed - we turned on the air con after we both woke up 2 hours after we went to bed soaked and sweating - the air con did not cool down the room enough so we did not sleep well before our early morning flight.

After our 7 day safari we stayed once again and both enjoyed swedish massages and LONG hot showers after not having them for a week!! Then dinner was great with a repeat of my short rib order which was not a disappointment.

Our room air con was better this time thanks to the butler service fixing it and the mozzies a bit less frequent in our room. Breakfast was very pleasant and the staff of the gift shop arranged to have the correct size of sandal for me before we left for our flight home. We were disappointed that we could not go to the elephant orphanage or visit the Karen Blixen home as we did not have time before our flight left for Abu Dhabi.

Beautiful decor - so much so that we took lots of pics to use to choose our furniture at home!
Very pleasant experience and would recommend and stay again if we had the chance.

Room Tip: loved our Lord Errol room.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrib726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hemingways Nairobi

Property: Hemingways Nairobi
Address: Langata Road | Karen Office Park, Nairobi 00502, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hemingways Nairobi 5*
Number of rooms: 45
Official Description (provided by the hotel):
A member of Small Luxury Hotels of the World, Hemingways Nairobi has a sophisticated and tranquil ambiance. Set between Nairobi National Park and the foot of the Ngong Hills, Hemingways Nairobi is an exclusive 5* luxury boutique hotel located in the peaceful suburb of Karen far from the bustle of central Nairobi. An all-suite property providing full butler service, a brasserie, a sunset bar and lounge and a spa, this plantation style property is perfectly placed for trips to Nairobi National Park, the David Sheldrick Wildlife Trust and the capital. Each of the 45 suites is a generous size with en-suite bathrooms with walk-in closets, personalised mini bars, and a private terrace with magnificent views of the iconic Ngong Hills. ... more   less 
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