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“Beautiful hotel but poor service”
Review of Hemingways Nairobi

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Hemingways Nairobi
Ranked #1 of 168 Hotels in Nairobi
Certificate of Excellence
Reviewed February 11, 2014

Very beautiful hotel in a perfect location but lunch service was very slow for a conference set up. Staff were not very welcoming but the food was delicious and handy doggy bags provided for take away. Very pricey.

  • Stayed: December 2013, traveled on business
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Thank Wakesho254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this reviewResponded February 17, 2014

Dear Wakesho,

“I am greatly concerned that your welcome fell short of your expectations. I would be delighted to discuss with you to understand exactly what went wrong. Please feel free to contact me at the hotel or on 0711032000. In the meantime please rest assured of our commitment to excelling and we are confident your next visit will be outstanding.”

Regards.

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442 - 448 of 521 reviews

Reviewed February 9, 2014

Having spent 10 nights at Hemingways,Watamu, followed by 3 nights at Hemingways Ol Seki, we decided to treat ourselves to a final night relaxing at Hemingway's Nairobi hotel. This is a very luxurious hotel and was well worth a visit. Our suite was large and very comfortable with a balcony overlooking the well set out gardens. The staff were friendly and very helpful and the food was excellent.
Our flight did not leave until midnight, so we were able to spend the day relaxing at the hotel, walking in the gardens and swimming in the heated swimming pool.
A very good way to finish what was possibly our best holiday ever.
Thank you to everyone at Hemingways

  • Stayed: January 2014, traveled as a couple
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1  Thank Kathy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this reviewResponded February 10, 2014

Dear Kathy,

Thank you for the kind review. We are very grateful that you chose to stay at the Hemingways Collection (Hemingways Nairobi, Hemingways Watamu and Ol-Seki Mara Hemingways) As always we endeavour to give you personalized attention and make your stay as comfortable as possible.

We would love to host you again in our properties soon.

Warm Regards

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Reviewed February 3, 2014

After being a loyal customer of the Brasserie restaurant at this hotel, enjoying the steaks and writing a glowing review some months back...it is time for an update. A recent meal there was a long way from the experience I expected. The service was close to non-existent. Our starters turned up before our first drink order arrived and only then after flagging down a passing staff member! I was forced to ask three times for drinks to be refilled even though our assigned waiter walked past the table and it's empty glasses. The refills were needed often because a glass of wine here is really one third of a glass of wine. It seems like a glass of wine should be at least over the half-way mark. I ordered battered fish and chips. The batter on the fish was thick, soggy and more like a dough. The fish inside this dough-like substance was musty flavored and luke warm. Very disappointing. Hopefully this place can get back on track.

  • Stayed: January 2014, traveled as a couple
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Thank MeandYu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this reviewResponded February 4, 2014

Dear MeandYu

Thankyou for your repeat visit to Hemingways Nairobi. I am truly disappointed your last visit was not up to par. It is very important to us to ensure every visit exceeds expectations. Please accept our apologies for this and give us an opportunity to re-assure you of our standards by visiting us at your convenience. Kindly ask for myself or the duty manager, we would be delighted to meet you in person.

Regards

Simon H

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Reviewed February 3, 2014

Being outside Nairobi makes for a peaceful environment. Very attractive hotel with lush gardens and lovely pool. Well appointed rooms and a great staff - very professional. Close to Elephant Orphanage and Giraffe Centre, both of which are musts for visitors. Serve very good breakfast and dinner was also very good. ( a hint of quality is that locals dine there) They will pick you up at JKIA which can save the worry of arriving in a Third World city for an unseasoned traveller.

Room Tip: Try to stay at top of the hill - easier on the legs!
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  • Stayed: January 2014, traveled with family
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Thank Habari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this reviewResponded February 4, 2014

Dear Habari

Delighted you enjoyed your stay and the brasserie restaurant at Hemingways Nairobi. We hope you will visit us again.

Regards

Simon H

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Reviewed February 3, 2014

The experience at Hemmingways was AWESOME....... The peace and tranquility of the hotel is unmatched. The staff were friendly and super helpful. My Husband and I have never had such a relaxed weekend. Special Thanks to Johnson who was very helpful with our booking and the general stay.
We will definitely be back ....

  • Stayed: December 2013, traveled as a couple
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1  Thank Nduku N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Hemingways Nairobi, responded to this reviewResponded February 4, 2014

Dear NdukuN

Thankyou for the feedback on your experience at Hemingways Nairobi. We are so glad you enjoyed your time with us and we look forward to your return.

Regards

Simon H

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Reviewed January 25, 2014

Hemingways is newly opened boutique hotel very close to our home. Since there are not many good quality options around Karen, the restaurant became one of our frequent stop where you can have a nice candle light dinner with tasty food and a good quality service. Highly recommend their jumbo shrimp from appetizer menu, one of the best shrimp I have eaten so far:)

However, lately I have noticed it is getting busier,hoping quality of the service will not drop, because in Kenya large volume of customer can become a headache from a management point.

I am also regular spa customer, it is nicely and professionaly managed, so far very clean, and always quite which I love about. You do not want to go to a busy spa, right? Spa alsa has infinity pool, strangely I have never seen anyone swimming.

Restaurant has also have a bar, very intimate place, never gets over crowded. Both lunch and dinner is also served outdoor.

  • Stayed: January 2014, traveled as a couple
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Thank Zeynep V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this reviewResponded February 10, 2014

Dear WorldTravelerZV,

We highly appreciate your candid review. We are indeed getting busier but we would like to assure you that the quality of our services will not drop, if anything they will get even better and better.

Thank you for being a regular spa visitor and we hope to see you again.

Warm regards.

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Reviewed January 19, 2014

What an impressive hotel. Location is stunning, great green views out towards Karen Blixen's famed Ngong Hill. Wonderful friendly and keen to help staff, rooms are clean comfortable and (an over used word but) opulent. Sadly we did not have time to eat in the evening or to explore the wine collection, but shall return for both!

Room Tip: Rooms on the left hand side will i suspect enjoy better views of the Ngong Hills
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  • Stayed: January 2014, traveled as a couple
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Thank JamesHAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred K, Manager at Hemingways Nairobi, responded to this reviewResponded February 10, 2014

Dear James,

Your warm compliments are much appreciated. Perhaps next time you visit you will have time to eat in the evening and even explore our extensive wine collection.

Warm regards.

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Additional Information about Hemingways Nairobi

Address: Langata Road | Karen Office Park, Nairobi 00502, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 168 Hotels in Nairobi
Price Range: $543 - $684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hemingways Nairobi 5*
Number of rooms: 45
Official Description (provided by the hotel):
A member of Small Luxury Hotels of the World, Hemingways Nairobi has a sophisticated and tranquil ambiance. Set between Nairobi National Park and the foot of the Ngong Hills, Hemingways Nairobi is an exclusive 5* luxury boutique hotel located in the peaceful suburb of Karen far from the bustle of central Nairobi. An all-suite property providing full butler service, a brasserie, a sunset bar and lounge and a spa, this plantation style property is perfectly placed for trips to Nairobi National Park, the David Sheldrick Wildlife Trust and the capital. Each of the 45 suites is a generous size with en-suite bathrooms with walk-in closets, personalised mini bars, and a private terrace with magnificent views of the iconic Ngong Hills. ... more   less 
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