This hotel has a nice modern feel - probably the most modern in Nairobi. The staff are nice and the amenities (restaurants, pool, gym) are top notch. The views and general area surrounding the hotel could be better.
All of the positives above will forever be tainted in my mind because of what happened during my stay. To sum it up, some money placed in my safe was stolen. Upon arrival, I placed several new 100 dollar bills stacked together in the regular paper band in my safe and left my room for over 12 hours. When I got back, I opened my safe to do a count of how much money I had left. To my surprise it was short $200. I'm certain because I had had a similar incident occur at another hotel in Kenya (Sopa Lodge Masai Mara)... So I made a habit of counting my money frequently and I did so before placing it in the safe at The Boma. I immediately called security and told them what happened... they gave me the stupid 'we don't have access to the safe' story. Anyone with common sense knows that the hotel does have access to the safes, they have to in cases where the code can't be remembered by guests or when guests forget to unlock the safe before checking out. Anyway after admitting to having access, they said they would investigate to see who could have entered the room, other than housekeeping (the probable suspects). The following day (my checkout day), the head of security came to my room to give a report on the video surveillance tapes they had looked at. He said they apparently only looked at the period from when I arrived back in my room to discover the stolen money, till several hours in the future and saw nothing. How dumb is that? The money was stolen before that time period. Anyway after calling him out on the stupidity, he assured me that they would look into it further and get back to me as soon as they concluded further investigation. Till this day they never called or emailed me. I didn't think they would.
Anyway, I feel obligated to share my story so everyone is aware that hotels have full access to 'their' safes and the crooks that work there will open them whenever they get the opportunity. They are looking for a perfect situation like mine... They saw a stack of bills and pinched a few in hopes that I wouldn't notice. I'm left to wonder what else they would be capable of doing... Since they get to see all the personal items we put in their safes - passports, credit cards, etc.
Unfortunately, I won't get my money back, but I certainly hope what happened to me doesn't keep happening to unsuspecting people.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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