Stayed here on my way to the Masai Mara in late May purely based on the reviews here on Trip Advisor and because they are owned and operated by the Red Cross. It's a nice new hotel in a sketchy neighborhood, but then it seemed that everywhere was sketchy.
Was picked up at the airport by the very friendly driver and that was very convenient and appreciated for my first time in Nairobi. It would have been a bit intimidating to have to take a taxi.
I was a bit shocked by having to be searched and have my purse and backpack searched in order to enter the hotel to check in, especially when I had been picked up by the hotel driver and delivered through the hotel security gate in the hotel car. That was my first ever experience of something like that but I guess it's for my own safety.
There were definite communication and service issues with the staff but I ended up speaking with the General Manager about it and they are really trying. I can't fault them for their efforts. They are dealing with training staff for an environment that is not typical of the area and they are focusing on training new skills and jobs which is admirable.
The rooms are really nice and contemporary and very spacious. Don't expect glamorous views out the windows here. You're not in the bush yet or in a shiny city.
The breakfast buffet was extensive and sufficient. There was a great variety to accommodate all the various visiting cultures.
I will stay here again when stopping over in Nairobi but I wouldn't want to stay more than one night at a time as you really need to just stay at the hotel once you're there given the location and neighborhood.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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