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The Boma Nairobi
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Reviews (739)
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All reviewsred crossclose to the airportdomestic airporten routewilson airportrooms are largeexcellent hotelworld classlong flighteast africabreakfast buffetmain restaurantmodern hotelconference facilitiesbusiness hotelnational parkshort stay
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Reviewed August 3, 2013

Rooms are very well appointed. Spacious. Friendly staff. Common areas are superb. Restaurant served up an excellent breakfast. Smooth check in check out process. Very good gift shop. Housekeeping is responsive and friendly. Little touches like bathroom robes and room slippers show attention to detail.

Only glitch is bathroom shower stalls are small.

  • Stayed: August 2013, traveled with family
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Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded August 7, 2013

Hi Jack D,
Thank you for your feedback on our hotel products and service. We are happy that you enjoyed your stay with us, the challenge with shower stalls notwithstanding.
Regards
Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

I had the pleasure of staying in this wonderful property on a one-night layover in Nairobi. Definitely a five-star experience. Close to the airport. Lobby and rooms are beautiful and very well furnished. The restaurant is first class. Well equipped gym and spa. Best of all is the amazing hospitality from the moment you arrive till the time you leave. Will definitely stay there again.

  • Stayed: July 2013, traveled on business
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Thank Rod S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded August 7, 2013

Hello Rod S,
The pleasure was all ours for the opportunity to host you. We hope you will create time to visit us again on your return visit to Nairobi.
Thank you
Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

The BOMA is a great place to stay before/after your safari trip. It is conveniently located and it is close to JOMO Kenyatta International Airport. The staff is friendly and helpful with a smile on their face at all times! We were greeted by one of their drivers when we arrived at the airport (we had pre arranged this via email, the staff responds quickly to emails). His friendliness and great sense of humor made our short drive to the BOMA fun after a long day of traveling. The doormen and the restaurant staff were also great. The food choices were plentiful at the restaurant- their mushroom soup was delicious! We even asked for seconds!
The hotel is modern and has great amenities. Great free WiFi- one of the best connections we've had in Africa. The rooms are clean and spacious even with a king bed. Our flight the next day was late so we asked for a late check out time and we were granted it free of charge and without a problem. The BOMA is where you should stay when visiting Nairobi.

  • Stayed: July 2013, traveled as a couple
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Thank Adriana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 30, 2013

Hi Adriana,
Thank you for sharing your views regarding our hotel. We are happy to have met your expectations and we hope you will accord us an opportunity to host you again.
Regards,
Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

If you are looking for a hotel that offers luxury rooms with a great service, quality food at the restaurant and a top notch gym for a fitness fanatic like me, the BOMA is the place to stay in Nairobi.

We stayed in a business suite for three nights. The room is very spacious with a comfortable queen size bed. All amenities are very new and of high quality. What's really impressive is the level of service we have received. The staff are very friendly, helpful and genuine. We felt relaxed and very welcome during our stay.

Having stayed in some of the best hotels in the world, the Waldorf in New York, the Ritz in London, BOMA has surprisingly exceeded our expectations in every aspect. We received a very personal service from the general manager on our last day. They do make their guests' satisfaction their top priority, and it shines through in everything they do.

We didn't realise that all proceeds from the BOMA are contributing to the Red Cross organisation. This has made our stay feel even more worthwhile.

Room Tip: The business suites are amazing, it's situated the end of the corridor with an exclusive entrance, and there's no noise from next door.
  • Stayed: July 2013, traveled as a couple
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Thank Mengpriscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 30, 2013

Hello Mengpriscilla,

We are thrilled that you enjoyed your stay with us. We endeavor to not only offer first class facilities, but also create an environment where you can truly feel at home.

Thank you.

Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

I stayed at Boma hotel for a week in Nairobi. We had 2 rooms as we are a family of four. As we checked in one of the room allocated to us was actually under construction. The room did not have a compete bed, there was dust and dirt all over the room.

The room was changed immediately - but of course. However as I approached the staff, there was not one word of apology. It's almost like - ya that was wrong, we are fixing it. That's seemed more like the attitude all through.

On the final day I was wanting for a late check out. The lady at the front desk started with asking me to pay a full day tariff for a late checked out! It almost became like a negotiation in a fish market!!!!

Overall the property is okay..... The staff can learn to be more hospitable and helpful.

  • Stayed: July 2013, traveled with family
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1  Thank Neelesh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 22, 2013

Hi Neelesh T,
I hope your journey back home was pleasant.
We have noted with regret the attitude exhibited by some of our staff. We have identified those concerned and corrective action has been taken to ensure that no other guest is made to feel like being served is a favour. The hotel has a policy on dayroom policy that is applied flexibly depending on our level of occupancy. It is unfortunate that our staff was not accommodating enough.
Thank you once again for your feedback and custom.
Regards,
Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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