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The Boma Nairobi
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Reviews (739)
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All reviewsred crossclose to the airportdomestic airporten routewilson airportrooms are largeexcellent hotelworld classlong flighteast africabreakfast buffetmain restaurantmodern hotelconference facilitiesbusiness hotelnational parkshort stay
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Reviewed July 29, 2013

The BOMA is a great place to stay before/after your safari trip. It is conveniently located and it is close to JOMO Kenyatta International Airport. The staff is friendly and helpful with a smile on their face at all times! We were greeted by one of their drivers when we arrived at the airport (we had pre arranged this via email, the staff responds quickly to emails). His friendliness and great sense of humor made our short drive to the BOMA fun after a long day of traveling. The doormen and the restaurant staff were also great. The food choices were plentiful at the restaurant- their mushroom soup was delicious! We even asked for seconds!
The hotel is modern and has great amenities. Great free WiFi- one of the best connections we've had in Africa. The rooms are clean and spacious even with a king bed. Our flight the next day was late so we asked for a late check out time and we were granted it free of charge and without a problem. The BOMA is where you should stay when visiting Nairobi.

  • Stayed: July 2013, traveled as a couple
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Thank Adriana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 30, 2013

Hi Adriana,
Thank you for sharing your views regarding our hotel. We are happy to have met your expectations and we hope you will accord us an opportunity to host you again.
Regards,
Aggrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

If you are looking for a hotel that offers luxury rooms with a great service, quality food at the restaurant and a top notch gym for a fitness fanatic like me, the BOMA is the place to stay in Nairobi.

We stayed in a business suite for three nights. The room is very spacious with a comfortable queen size bed. All amenities are very new and of high quality. What's really impressive is the level of service we have received. The staff are very friendly, helpful and genuine. We felt relaxed and very welcome during our stay.

Having stayed in some of the best hotels in the world, the Waldorf in New York, the Ritz in London, BOMA has surprisingly exceeded our expectations in every aspect. We received a very personal service from the general manager on our last day. They do make their guests' satisfaction their top priority, and it shines through in everything they do.

We didn't realise that all proceeds from the BOMA are contributing to the Red Cross organisation. This has made our stay feel even more worthwhile.

Room Tip: The business suites are amazing, it's situated the end of the corridor with an exclusive entrance, and there's no noise from next door.
  • Stayed: July 2013, traveled as a couple
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Thank Mengpriscilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 30, 2013

Hello Mengpriscilla,

We are thrilled that you enjoyed your stay with us. We endeavor to not only offer first class facilities, but also create an environment where you can truly feel at home.

Thank you.

Aggrey

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Reviewed July 21, 2013

I stayed at Boma hotel for a week in Nairobi. We had 2 rooms as we are a family of four. As we checked in one of the room allocated to us was actually under construction. The room did not have a compete bed, there was dust and dirt all over the room.

The room was changed immediately - but of course. However as I approached the staff, there was not one word of apology. It's almost like - ya that was wrong, we are fixing it. That's seemed more like the attitude all through.

On the final day I was wanting for a late check out. The lady at the front desk started with asking me to pay a full day tariff for a late checked out! It almost became like a negotiation in a fish market!!!!

Overall the property is okay..... The staff can learn to be more hospitable and helpful.

  • Stayed: July 2013, traveled with family
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1  Thank Neelesh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 22, 2013

Hi Neelesh T,
I hope your journey back home was pleasant.
We have noted with regret the attitude exhibited by some of our staff. We have identified those concerned and corrective action has been taken to ensure that no other guest is made to feel like being served is a favour. The hotel has a policy on dayroom policy that is applied flexibly depending on our level of occupancy. It is unfortunate that our staff was not accommodating enough.
Thank you once again for your feedback and custom.
Regards,
Aggrey

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Reviewed July 16, 2013

The BOMA is a new hotel (It opened in early 2013 I believe) that's operated by the Kenyan Red Cross with proceeds benefitting the organization. The non-profit link is great but make no mistake about it, the BOMA is not a charity. There's easily an average 300% mark-up on items sold in the hotel and don't get me started on their in-house taxi. My guess is that it's not that much different than most other tourist haunts.

The pluses: they do a great job with guest relations and guest services and for the most part appear to hire great smiles and coach them up on the rest. Charles our waiter at the Johari restaurant was particularly attentive and courteous. The rooms were spacious and well-appointment and I particularly enjoyed the shower. The girl at the coffee shop also makes a great cappuccino.

The minuses: the food is atrocious!! There's really no other way to put it. They try, they really do with fancy place settings and attention to every little detail but the food quality and flavor is just not there and if it doesn't get fixed they'll lose a good percentage of their clientele over it. Breakfast was unmemorable except for the fresh fruit and some of the meat (sausage, etc) and eggs were consistently overcooked.

Lunch and dinner were equally unremarkable and I actually had to call to complain about our room service meal to which they responded by comp'ing our dinner (Thanks Restaurant Manager Gregory) The problem with the food is two-fold. First, by nature Kenyans don't do whole lot to flavor their food outside of salt, pepper and mchuzi mix. Any real spices are usually in Indian dishes they've acquired over time. Second, the chefs and cooks (except for the pastry chef) seem to lack the subtle skills needed to execute western dishes instead applying the 'cook it till it's dead" philosophy. The chicken and beef are consistently dry and so is the fish and while Kenya is blessed with an abundance of produce it often gets lost in the overcooked/overbaked wash.

I ordered the french onion soup and while the menu promised a gruyere encrusted crostini it seemed more like a floating crouton and my wife's chicken burger (or whatever that was) was indiscernible and whatever you do, DO NOT order the Tembo Club Sandwich. For what it's worth I think they mean well and can right the ship but they need to get the food under control ASAP. I'd even be happy to share my food knowledge in helping them improve. I'll sum up the food by saying this, after 2 days of disappointing meals we headed over to City Centre to grab a bite at the Nairobi Java House only to find what seems like half the hotel guests eating there too. That says it all.

In summary, great property, very good guest relations, overpriced goods and services, and the food could use a major overhaul.

  • Stayed: July 2013, traveled with family
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1  Thank Dooly365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 17, 2013

Dooly365,

Dooly365,
Thank you for your elaborate feedback on our products and services. We feel really chastised, justifiably so for our failings especially on the quality of food.
Our chef feels greatly challenged to the extent that he has offered free meals to you and your dear wife every time you are in Nairobi until you give him a good grade for creativity, presentation, taste and consistency. Please honor him with your presence as he and his team work on the recipes. He is also not shy to accept any tips you may have as all his effort is geared towards meeting your culinary needs.
Regards
Aggrey

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Reviewed July 12, 2013

Spent two nights here before safari. It is quite modern, clean and the staff is friendly. The food is better than average. The shower in the room had a real problem with temperature control, ranging from a bit cool to really, really hot. Also, it's a ceiling shower, so it was difficult to get out of the way. Lighting control is another issue - you can't turn on the bathroom lights without lighting up the rest of the room. I will look for a different hotel if I return, but I would not be overly disappointed if I stayed here again.

  • Stayed: July 2013, traveled with family
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Thank Seth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aggrey B, Manager at The Boma Nairobi, responded to this reviewResponded July 17, 2013

Seth W,

Thank you for taking the time to share your comments.

We have taken note of the areas where we did not wow you and corrective measures have been taken. We hope you will visit us again on your return visit to our city.
Regards

Aggrey

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