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“"Wonderful stopover"” 5 of 5 stars
Review of The Boma Nairobi

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The Boma Nairobi
Ranked #5 of 156 Hotels in Nairobi
Certificate of Excellence
Castle Douglas, United Kingdom
1 review
“"Wonderful stopover"”
5 of 5 stars Reviewed May 14, 2013

Had a wonderful stopover for the day in this hotel, as a result of a technical delay in my connecting flight to Europe. The staff were very attentive and friendly. My room was extremely well equipped for the traveller or the business client. Buffet breakfast was excellent.The lifeguard (Albert?) was very helpful and took me on a tour of the spa and gym, which were impressive. Thank you for making my stopover less stressful. If I am ever in Kenya again I would not hesitate to stay here.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 15, 2013
Good day Valerie,
I hope you finally made it to your destination.
Thank you for taking the time to share your views about our hotel. We are happy you enjoyed your brief stay with us and Albert our lifeguard is elated with the recognition. we look forward to hosting you again soon.
Regards,
Aggrey
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 13, 2013

I stayed here when in transit in Nairobi and the cab ride was 15 mins (night time) from the airport. My room was very luxurious and well-equipped. Free wifi was much appreciated. Comfortable bed and quiet, so I got a good night's sleep. The staff I met were charming and welcoming and I was very impressed by the buffet breakfast. Highly recommended for a stop-over.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 15, 2013
Hi Tim,
Thank you for your feedback. Our team is excited and motivated by your kind words.
We hope to see you again soon.
Aggrey
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Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

We stayed at the Boma Hotel in Nairobi for just less than two weeks. It was a beautiful hotel and the room was lovely and spacious. Everything was very clean. The staff were very friendly and attentive, they always did a little extra than expected on a consistent basis. The breakfast buffet was lovely in the mornings in the buffet room or on the patio. I was most impressed with the honesty of the staff. I actually lost my iphone in a Boma hotel taxi, and when I returned to the hotel 5 hours later they had it waiting for me. On that note the Boma taxi drivers were lovely and I felt safe driving around Nairobi with them.

The thing I like most about this hotel is that it is run by the Kenya Red Cross, which means the profits go towards local community projects instead of to a multinational corporation like other luxury hotels.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Good day L.S.
Thank you very much for your feedback. Our team is encouraged by your kind comments and we look forward to your next visit.
Regards
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 9, 2013

great service. good location and nice ambience.
Not for vegetarians. limited selection. Nothing for vegetarians for the main course.
not value for money.
They need to cater for vegetarians.
mostly all the diners were attending seminars so that they must have catered for them.
i hope they cater for vegetarians and shall visit again soon.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank raju21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Hello Raju21,
Thank you for your feedback regarding our buffet selection. Our Chef and his team have taken note of the lack of balance on the buffet and they regret that. While Chef Archie is playing around with vegetarian recipes, he is also flexible enough to accommodate any culinary challenge you may through his way.
Thank you once again for your custom and we look forward to your return to The Boma.

Regards

Aggrey
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London
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 4, 2013

We had a very leisurely lunch at this hotel on Saturday lunch time during our trip go Nairobi,the hotel is fabulous and the food the same.We had the most beautiful fish cooked to perfection and the portions were humongous,if you get the chance eat at this hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Auburnaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 13, 2013
Good day Auburnaura,
Thank you for sharing the meal experience. It is gratifying to note that our offering met your expectations and we look forward to an opportunity to serve once again.
Kind regards
Aggrey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga, Spain
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

New and comfortable hotel where we moved after the 1st night at the Hilton Nairobi which was old and in a noisy area.
The best thing of this hotel is the charm and kindness of their employees. It was much better than expected. To enhance the figure of Mrs. Irene Avoga, Sales Account Manager who was specially nice and helpfull to us. We appreciate very much her professionality and wills to help.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, Manager at The Boma Nairobi, responded to this review, May 1, 2013
Dear David,

Thank you for taking time to share your very impressive feedback following your recent visit to Nairobi.

We are humbled by your comments and happy that our product accompanied by our dedicated team ensured that your stay is memorable.

We will share your comments with all our team, especially Irene.

We look forward to hosting you again on your future trips to Nairobi.


Kind Regards,

Ali Kibwana | Rooms Division Manager | The Boma Hotels | P.O. Box 26601-00100


(office) +254 20 3904000| (cell) +254 719 050 000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 19, 2013

We had to overnight in Nairobi after a last minute change with Kenya airlines Grrrr. We chose Boma after trip advisor reviews and have to say that our only disappointment was that we could not spend longer there!. We were upgraded on arrival to connecting rooms, which meant that our family was together, the staff could not do enough to assist us. The rooms were amazing, the staff did everything possible to ensure that we were comfortable and settled, given that the booking was last minute and our arrival late our expectations were low. Regardless of how short our stay was, the first class treatment we received was impressive to say the least. Thank you so much to the staff. If and when we travel back to Nairobi the Boma will without a doubt, will be our choice of hotel. P.s breakfast buffet was also fantastic.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Bridgey08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Boma Nairobi

Property: The Boma Nairobi
Address: Red Cross Road, South C | off Popo Rd, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Boma Nairobi 5*
Number of rooms: 148
Official Description (provided by the hotel):
Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more   less 
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