Easily accessible from Jomo Kenyatta International Airport makes The Boma a good option when travel plans demand an overnight stay in Nairobi. It is not a cheap option however, at USD $250 for a single room, I pretty much expect 5* service from start to end.
The hotel is situated just off the Mombasa Road, the surrounding views are uninspiring, its buildings, more buildings and yes, more buildings but The Boma itself is finished to a reasonably good standard, just don't look too carefully at the finishing. I choose the Boma over the Eka and Ole Sereni simply because of their commitment that all profits would be passed to the Red Cross.
Check-in took approximately 15 minutes, I appreciate that the hotel is new and the staff are becoming accustomed to the systems. Fortunately as I was the only one checking-in this was not a problem, had there been a queue behind me I can imagine that many would have become rapidly frustrated.
My room was large and airy with a good sized bathroom (more about that later) with good A/C, I couldn't open the window wide which would have been my preference but it wasn't the end of the world. Bed linen was immaculately clean, the bed itself - very firm. TV reception was poor on most channels with very little entertainment choice - plenty of news channels!
The shower looks fabulous but I disappointed by the actual output of the giant showerhead, that was until I tried to leave the shower cubicle and found that the water had been pouring from the joint in the ceiling and had showered the entire bathroom with water covering the floor and out into the hallway and onto the bedroom carpet. Everything in the bathroom was soaked including powerpoints. Manoevuring carefully out of the bathroom I promptly slipped on the tiles in the hallway, falling heavily on one knee and cutting a finger on the edge of the tile. I called to ask for someone to come and clean up the water as all of the towelling products provided in the room did not come close to soaking it all up. I was promised an immediate response. 20 minutes later I called again and this time some cleaning staff did arrive within 30 minutes together with the duty manager and customer relations.
Breakfast was predominantly buffet service, with hot dishes prepared to order. An excellent choice was available, the staff friendly and helpful. Seating options are available both in and outside.
Overall the hotel has the potential to be a good four star business hotel/transit hotel; my experience and the way it was handled unfortunately soured my experience - as such I will not return.
- Official Description (provided by the hotel):
- Hospitality has now become a new front in the fight against human suffering. Kenya Red Cross Society has taken this concept to the next level with the launch of The Boma Nairobi. This is a luxury deluxe hotel with an adjoining conference centre offering world-class hospitality, having every penny of profit funding the KRCS’s humanitarian work. This is 'hospitality with a conscience.' ... more less
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