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“3 week stay at Heri Heights” 5 of 5 stars
Review of Heri Heights Serviced Apartments

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Heri Heights Serviced Apartments
Ranked #7 of 219 Nairobi B&B and Inns
Certificate of Excellence
Cranford, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“3 week stay at Heri Heights”
5 of 5 stars Reviewed August 24, 2014

Excellent service! Everyone is incredibly helpful and polite. The room was very clean and comfortable. Great fitness center and breakfast was wonderful. Would definitely stay there again. I stayed in a studio and had more than enough space

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, August 26, 2014
Dear Nicole,

It was indeed a pleasure to host you and the Merck group though your stay was very short. All in all, it was pleasure to meet and host you during this period.

We look forward to future visits.

All the best.

William Ndoto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

69 reviews from our community

Traveler rating
    39
    20
    7
    0
    3
See reviews for
15
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24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Lagos, Nigeria
Level Contributor
2 reviews
5 of 5 stars Reviewed August 20, 2014

I always choose Heri Heights when i visit Nairobi on business. It has everything you need including in room wi-fi, a swimming pool & gym, you really feel like you are home. The staff is very friendly and helpful.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Henriette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, August 26, 2014
Hi Henriette,

It us surely a please to welcome you back again and again as one of regular guests. We trust that your future visits will be as fulfilling as your previous stays with us.

Have a good time in Lagos and we look forward to your return back home to Heri Heights.

All the best.

William Ndoto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maisons-Laffitte, France
1 review
5 of 5 stars Reviewed August 4, 2014

We enjoyed our 2 months stay at the Heri Heights. The service was excellent, the staff always friendly and helpful! The garden had a tranquil and cool feel. Beautiful swimming pool. They always went the extra mile to assist as and to accommodate all our request. All the staff was friendly with our dog, that joined us during our stay at the Heri Heights. Thanks again for everything. We would recommend anyone for a short or longterm stay at Heri Heights

Room Tip: The penthouse aparment
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Colette Du T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, August 13, 2014
Hi Colette,

Thank you for your brilliant review, it was indeed our pleasure to host both you and Chris at Heri Heights and we look forward to your visit if you come back to Kenya.

All the best and do keep in touch.

Thank you.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed at Heri Heights on our last visit to Nairobi. The apartments are sited in a nice, quiet neighborhood (the president of Kenya is a neighbor), about a mile or two from downtown. It's easy enough to get a cab from here though. Heri Heights seems to cater to visiting professionals on extended trips to Nairobi, but has all the amenities you'd expect of an above average hotel. What stood out to us was the professionalism of the staff, in particular Grace and Cliff, and the absolutely gorgeous grounds. Nairobi can actually be a very beautiful place, but the surroundings here could be mesmerizing, especially with a cold Tusker on the patio. We look forward to returning.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mac D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, August 6, 2014
Hi Irene,

Trust you travelled back safely to the States safe and sound. Thank you for your wonderful review and it was our pleasure to host and meet your expectations during your stay. We look to your return once you are back in Kenya. All the best.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2014

Great place. So much green and trees in and around the hotel. Beautiful. Quiet. Big swimming pool.
This place is probably my favorite when I'm in Nairobi.
Great beds and spacious apartments.
Wi-fi was also the fastest, compared to other Nairobi hotels.
And very helpful staff, always smiling. The staff even lend me 100 shilling when my taxi didn't have change.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AFT007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, July 23, 2014
Dear Suvee Ivo,

It was pleasure having you on board and thank you for your positive feedback. We look forward to hosting you in the near future.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
5 of 5 stars Reviewed June 5, 2014

My husband and I stayed at Heri for 6 days and we had an excellent time. Room service was on time, wifi was excellent. We stayed at the Attic Executive room. Breakfast was very tasty and the staff were friendly. We also got a bouquet of rose flowers and a card from the staff on our anniversary. The sheets and towels were also very clean. The only downside of our stay was the fact that we had to leave. LOL. Heri is definitely somewhere we will visit again whenever we are in Nairobi and we will surely recommend to our friends!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ifejorlah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, Manager at Heri Heights Serviced Apartments, responded to this review, June 7, 2014
Dear Ifejorlah,

Thank you for your feedback and it was a pleasure to have you stay with us during your special occasion. Once again, congratulations on your anniversary and we look forward to many more visits.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 4, 2014 via mobile

We visited the restaurant yesterday, the waiter service was slow and the food was definitely off. At least three of our party were sick. Further, we found a dead rat in the compound. Was definitely not a good experience. The grounds are absolutely beautiful though.

Stayed May 2014, traveled with family
Helpful?
2 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilliamNdoto, General Manager at Heri Heights Serviced Apartments, responded to this review, May 22, 2014
Dear Andrew,

Kindly note we deeply regret your experience and I would like to assure you that we have since enhanced our food hygiene control measures to ensure we do not have a recurrence of the same.

Thank you for your constructive feedback and we look forward to host you again in the near future so as to reassure you of commitment to meeting and exceeding our service delivery standards.

Please feel free to contact me directly for any further assistance.

Kind regards,
William Ndoto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heri Heights Serviced Apartments

Property: Heri Heights Serviced Apartments
Address: Kolobot Drive | off Arboretum Road, P.O. Box 48706, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 219 B&Bs / Inns in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Heri Heights Serviced Apartments 4*
Number of rooms: 46
Official Description (provided by the hotel):
Heri Heights Serviced Apartments neighbours the Nairobi Arboretum and State House, and is a short drive away from some of Nairobi's hottest entertainment spots. Heri Heights also offers stylish Serviced Apartments with distinctive hospitality for a memorable travel experience. Cozy home furnishings and comforts of a modern lifestyle - an urban haven for city living - featuring a choice of 46 apartments, each with a distinctive layout; Studios, Deluxe One-bedrooms,Attic one-bedrooms, Executive Two-bedroom,Attic executive two bedrooms and Superior Three-bedroom apartments. ... more   less 
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