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Savings alert! 18% below average rates

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Reviews (1,027)
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All reviewsclose to the airportinternational airportmombasa roadmodern hotelspur restaurantjomo kenyattaan airport hotellong flightovernight staywilson airportstayed one nightsecurity checkfelt safebetween flightsbuffet breakfastmasai maragift shop
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522 - 527 of 1,027 reviews
Reviewed January 19, 2016

The buffet is awesome,the staff also welcoming.When it comes to dishes it has different varieties that you can choose from both local and international.It has ample parking space and enough security personnel making you feel secure and a good scenery

Stayed: August 2015
1  Thank Noris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Director of Sales at Eka Hotel Nairobi, responded to this reviewResponded January 21, 2016

Dear Noris M

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Thank you

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2016

At any hotel or guest hose the #1 item should be the bed.
EKA hotel have beds which are many years past their expiry date
The support has physically been compressed to a point where you are lying on a solid board
I took a photo of the bed and asked the manager if this was their standards
He told me that is what they refer to as a “hard” bed
I asked him if he was joking, which he was not and most serious.
I told him that is what I call a throw away bed
It’s been 2 days since my stay; I now have severe back pains
If you would like to see the photo of the bed I will email it to you
dominic at qss.za.net
Very nice, kind & polite people who could do nothing about the beds

  • Stayed: January 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dominich679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Director of Sales at Eka Hotel Nairobi, responded to this reviewResponded February 1, 2016

Dear Dominich679

My sincere apologies for the late response. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.Be rest assured that we have taken your comments into great consideration and is working at improving our services for the sake of you our guest. We hope to host you again in the near future and to turn your experience around. If there is any further insights you wish to share with us, kindly let us know. Thank you

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2016

very nice hotel, room has everything for your needs apart from a travellers pack. I arrived late and my case was held at the airport overnight as they told me the wrong information at Bristol Airport (thanks Bristol for waisting two hours of my time in Nairobi Airport) I consequently arrived at the hotel with no toiletries. The staff were very nice apart from a bit slow.
Look forward to my next visit in 3 months.

  • Stayed: January 2016, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Neil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Director of Sales at Eka Hotel Nairobi, responded to this reviewResponded February 1, 2016

Dear Neil F

Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests' needs the best way we can. We take note of your comments on speed of service and will do our level best to correct that. If you're traveling to our area again soon, don't hesitate to call us. Thank you

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2016

Good airport hotel if you are in transit, but lacks atmosphere and the food was mediocre.
Good, comfortable rooms and small swimming pool make up for lack of atmosphere.
Staff is friendly and helpful.

Room Tip: make sure to get room away from high way if you want to sleep with open windo
  • Stayed: December 2015, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank JetvN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Director of Sales at Eka Hotel Nairobi, responded to this reviewResponded February 1, 2016

Dear JetvN

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Eka Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to be of better service to you. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2016 via mobile

The bed was hard & uncomfortable, the tiles in the pool had moss on them, there was no air con inter "gym" and the room service food was cold!

Thankfully the security staff were nice - to make up for the short comings!

Stayed: December 2015, traveled solo
Thank Justine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EkaHotel, Director of Sales at Eka Hotel Nairobi, responded to this reviewResponded February 1, 2016

Dear Justine J

My sincere apologies for the late response. Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.Be rest assured that we have taken your comments into great consideration and is working at improving our services for the sake of you our guest. We hope to host you again in the near future and to turn your experience around. Kindly do consider us for your next visit to our area. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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