I stayed at this hotel for three nights on a business trip to Nairobi although the hotel had good rooms and the food was ok I cannot recommend this hotel to anyone traveling to Nairobi on business for two reasons. Firstly I had no Internet connection in my room for the first three days and two nights. After constantly complaining for three days I finally got a workable connection but it was too late as it was Friday night and the business week was over I suspect that was only because I started to insist on a room rate reduction as I had booked a room with wifi. A manager appeared and her words were you should have complained earlier. I had been complaining to guest relations since check in, they had even put a router (which did not work) in my room. This may seem like a minor gripe but I run an international business located in over 10 countries and was in Nairobi to set up our new company there. I need good communications. I had to sit in the coffee shop and use the super slow wifi connection there this resulted in me being always late. In the end i would go over to the Ole Sereni nearby have a coffee or a meal and use their free wifi which was quite fast. if I was the owner or General Manage of Eka Hotel i would be ashamed that my customers have to go to my competitor for a basic service. Te second problem with this hotel is the location. It can take up to 2 and a half hours to return from the city centre (happened to us on the first day). On the Thursday night we wanted to go out for dinner but the Mombasa road was gridlocked so we were essentially stranded as we could not travel by car so back to Ole Sereni next door for dinner and a good Internet connection. If you have business downtown be sure to leave the city by 3 pm to get back to the hotel in 30 minutes. When I returned after dinner on Friday I finally had a good wifi connection in the room. Anyway at least I have the last laugh as I need a minimum of 100 business room nights a year in Nairobi so at least I can now vote with my check book as they say. I did locate a better located hotel with super fast wifi at a rate 20% lower than Eka and none of the hidden extras Eka Hotel charges.
- Official Description (provided by the hotel):
- Eka Hotel a Nairobi hotel is ideally located along Mombasa Road in Nairobi the capital city of Kenya. It is situated minutes away from the Jomo Kenyatta International Airport, 5km from Wilson Airport and 5km from the bustling central business district. If you are looking for safari hotels, Eka Hotel is within easy access to the city’s many attractions and entertainment venues which make Eka Hotel an ideal safari accommodation hotel. ... more less
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