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Barnskybeat
Berlin, Germany
445254
Great place - but please change the beds!!!
4.0 of 5 bubblesReviewed Jul 27, 2013via mobile
Great new services apartment, reasonable price for Nairobi, very friendly and well trained staff, stylish and spacious apartments. All great!h

But: the mattress of our queen size bed was extremely bad and we woke up with back pain and a stiff neck after a bad night with lots of turning back and forth.

So much invested into such a great place but then saved on the beds????!!!!! Please, management, take action. Size is also very small.
Date of stay: July 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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73 - 78 of 90 reviews
Reviewed July 20, 2013

We stayed there for a few nights and it was one of the best accommodations we had during our entire safari. The staff was really attentive and friendly. The food was superb. We needed breakfast to be served at 5 in the morning and the staff was nice enough to prepare our food the night before our trip.
The rooms were big and clean enough. There were no insects crawling all over the place in the room. One of the best things about the place was the courtyard on the second floor.

Room tip: No lifts, so try to get a room either on the first or second floor
Date of stay: July 2013
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mojojojotang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 8, 2013

My second home away home! , this is Reata Apartments .For sure if all guests that come to Reata Apartments have been subjected to same cordial, friendly, warm services, then like me, they have to keep on coming to Reata Apartments for the at admirable services accorded to Reata Apartments. Since i ever first stepped in Reata Apartments, the urge to come back for the services i enjoyed, have strongly kept on appealing to my come back. This is why i call it my second home away Home.Just to be particular brief , starting from the receptionist to the entire staff including the management one only experiences a friendly moods. On the issue of sanitation, the Apartments is quite above board .The entire Apartments precinct is immaculate clean just as the inside of every room one enters.Food is also quite commendable.My appreciations and compliments, go to the entire staff members as below : Evelyne, Nelson, Trizah, Naomi, Douglas Chef Tony, Chef Ben, Elizabeth, Josephat, and the entire Housekeeping staff. Congratulations to you all and keep it up in the same spirit.
LONG LIVE REATA APARTEMENTS!! MUSANA WILSON

Date of stay: June 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank musana w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael K, Manager at Reata Serviced Apartments, responded to this reviewResponded August 6, 2013

Dear Musana W,

Thank you very much for your feedback.

We are glad that you were happy with our warm services,meticulously clean rooms and our delicious meals.

We look forward to welcoming you at Reata on you next visit.

Kind Regards
Michael K
Manager-Reata Apartment

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

i stayed for 4 nights during may 2013
easly i can say it's the best place to stay in nairobi

rooms are clean comfort well equiped
staff member smiley freindly helful
restaurant is good enough try the fish plat
near buisness district
visiting nairobi i will stay agin in this place

the hotel is full of facilty type such as laundry dry clean ironing
the cook at the restuarnt can prepare any type of food

Room tip: all rooms are ok you will have a good sleeeping experience
Date of stay: May 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hanzali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 12, 2013

I must admit this is the one place I visit everytime I am in Kenya. Lovely service , warm reception and indeed a nicely done interior. You want to make sure you experience Reata whenever you are around.

Date of stay: June 2013
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank President M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 12, 2013

Sorry for using this cliche, but that's how I felt: Home away from home.
1/ Location: Ideal; next to Telkom plaza which is close to centre of town and most business addresses in the beautiful city of Nairobi.
2/ Staff: Friendly, helpful and always with a smile.
3/ Rooms: Clean, comfy and well equipped.
I was on a business trip, so connectivity was essential and there it was, great Wi-Fi connection throughout the 4 days i spent there.
There was also a nice gym but didn't really get the chance to use it.
4/ Going to and from airport is no problem. The residence has a prompt shuttle bus.

Room tip: Nothing really. Nairobi is a quite town. It seemed that all the rooms were pretty much similar. I guess any room will be good..
Date of stay: May 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sherif I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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