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“Great place - but please change the beds!!!” 4 of 5 stars
Review of Reata Serviced Apartments

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Reata Serviced Apartments
Ranked #35 of 156 Hotels in Nairobi
Nairobi, Kenya
Level Contributor
333 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Great place - but please change the beds!!!”
4 of 5 stars Reviewed July 27, 2013 via mobile

Great new services apartment, reasonable price for Nairobi, very friendly and well trained staff, stylish and spacious apartments. All great!h

But: the mattress of our queen size bed was extremely bad and we woke up with back pain and a stiff neck after a bad night with lots of turning back and forth.

So much invested into such a great place but then saved on the beds????!!!!! Please, management, take action. Size is also very small.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Barnskybeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Manager at Reata Serviced Apartments, responded to this review, July 31, 2013
Dear Barnskybeat,

Thank you for taking the time to write your review dated July 27,2013,and for your positive comments about our services.
We are really sorry to hear that the quality of our mattress was not to your expectation.
We promise to provide a mattress of your choice next time you visit,since we have different densities to choose from.

We hope you will give us the earliest opportunity to serve you better in your future visit.

Kind Regards
Michael K.
Manager- Reata apartments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    37
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Polish first
  • Any
English first
Taipei
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 20, 2013

We stayed there for a few nights and it was one of the best accommodations we had during our entire safari. The staff was really attentive and friendly. The food was superb. We needed breakfast to be served at 5 in the morning and the staff was nice enough to prepare our food the night before our trip.
The rooms were big and clean enough. There were no insects crawling all over the place in the room. One of the best things about the place was the courtyard on the second floor.

Room Tip: No lifts, so try to get a room either on the first or second floor
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mojojojotang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed July 8, 2013

My second home away home! , this is Reata Apartments .For sure if all guests that come to Reata Apartments have been subjected to same cordial, friendly, warm services, then like me, they have to keep on coming to Reata Apartments for the at admirable services accorded to Reata Apartments. Since i ever first stepped in Reata Apartments, the urge to come back for the services i enjoyed, have strongly kept on appealing to my come back. This is why i call it my second home away Home.Just to be particular brief , starting from the receptionist to the entire staff including the management one only experiences a friendly moods. On the issue of sanitation, the Apartments is quite above board .The entire Apartments precinct is immaculate clean just as the inside of every room one enters.Food is also quite commendable.My appreciations and compliments, go to the entire staff members as below : Evelyne, Nelson, Trizah, Naomi, Douglas Chef Tony, Chef Ben, Elizabeth, Josephat, and the entire Housekeeping staff. Congratulations to you all and keep it up in the same spirit.
LONG LIVE REATA APARTEMENTS!! MUSANA WILSON

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank musana w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael K, Manager at Reata Serviced Apartments, responded to this review, August 6, 2013
Dear Musana W,

Thank you very much for your feedback.

We are glad that you were happy with our warm services,meticulously clean rooms and our delicious meals.

We look forward to welcoming you at Reata on you next visit.

Kind Regards
Michael K
Manager-Reata Apartment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 13, 2013

i stayed for 4 nights during may 2013
easly i can say it's the best place to stay in nairobi

rooms are clean comfort well equiped
staff member smiley freindly helful
restaurant is good enough try the fish plat
near buisness district
visiting nairobi i will stay agin in this place

the hotel is full of facilty type such as laundry dry clean ironing
the cook at the restuarnt can prepare any type of food

Room Tip: all rooms are ok you will have a good sleeeping experience
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Haniali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2013

I must admit this is the one place I visit everytime I am in Kenya. Lovely service , warm reception and indeed a nicely done interior. You want to make sure you experience Reata whenever you are around.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank President M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 12, 2013

Sorry for using this cliche, but that's how I felt: Home away from home.
1/ Location: Ideal; next to Telkom plaza which is close to centre of town and most business addresses in the beautiful city of Nairobi.
2/ Staff: Friendly, helpful and always with a smile.
3/ Rooms: Clean, comfy and well equipped.
I was on a business trip, so connectivity was essential and there it was, great Wi-Fi connection throughout the 4 days i spent there.
There was also a nice gym but didn't really get the chance to use it.
4/ Going to and from airport is no problem. The residence has a prompt shuttle bus.

Room Tip: Nothing really. Nairobi is a quite town. It seemed that all the rooms were pretty much similar. I gu...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Sherebex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2013

My experience at the hotel was not good.The restaurant servers are very high handed and border line rude.Its not all about the ambience of a hotel its the experience that one gets when staying at a hotel.

Its a shame that the owner of this place has done a good job on the outlook of the hotel but the service that we had didnt match .I would recommend some proper customer service training for the staff.

I am afraid i cannot recommend anyone to stay at the hotel and will not be back there again.

Room Tip: We stayed near the kitchen and it was pretty noisy in the morning.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reata Serviced Apartments

Property: Reata Serviced Apartments
Address: Ralph Bunche Road | P.O.Box 540-00621, Nairobi 00621, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #35 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Reata Serviced Apartments 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
The apartment complex comprises 28 one-bedroom units and 1 three-bedroom apartment over four floors. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room and big-screen satellite TV, and relaxing bedroom. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 
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