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“Poor service at the restaurant”

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Reata Serviced Apartments
Ranked #40 of 167 Hotels in Nairobi
Certificate of Excellence
Reviewed June 11, 2013

My experience at the hotel was not good.The restaurant servers are very high handed and border line rude.Its not all about the ambience of a hotel its the experience that one gets when staying at a hotel.

Its a shame that the owner of this place has done a good job on the outlook of the hotel but the service that we had didnt match .I would recommend some proper customer service training for the staff.

I am afraid i cannot recommend anyone to stay at the hotel and will not be back there again.

Room Tip: We stayed near the kitchen and it was pretty noisy in the morning.
  • Stayed: June 2013, traveled as a couple
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1  Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 - 74 of 79 reviews

Reviewed April 13, 2013

Lovely place. There are very many places in Nairobi where websites, pictures and descriptions do not truly reflect the venue. The Reata is not one of these. Everything that was promised from the Reata's website was delivered. The photos and descriptions where entirely accurate.

Customer service is something the Reata does great. All staff I encountered were genuinely friendly, approachable and always happy to help. In customer service a smile goes a long way. The service seemed highly personalised. The smallest touches and attention to detail like having your room key ready as you walk through the door sets this place apart from the rest.

The location is great. It is very close to the CBD but not on a busy road so you are unaffected by the hustle and bustle of the city. The security was also very friendly.

In all I had a great experience and will definitely be going back

  • Stayed: February 2013, traveled solo
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1  Thank Ti_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

A good location close to CBD but still calm area. Security is great and staff are very friendly, rooms are excellent, beautiful and comfortable. A very nice restaurant and ok gym. Only problem was that Internet (wifi) was a little bit unreliable. Would recommend and come back to stay!

Stayed: March 2013, traveled on business
Thank Emma_Elfversson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

We (me and wife ) opted for reata due to its close proximity to city centre and my work place. We were impressed at the professionalism and courtesy of the front-office staff ( Josphet and Elizabeth ) who assisted us during our stay
The rooms were as advertised on their website. Nothing added, Nothing taken off. The rooms were cleaned every day and we were very satisfied with the rooms, the furniture, the amenities. We had the executive studio and it comes complete with cooking implements. The toilet is fine as well.
What impressed us most is the customer service we experienced from the front-office staff, to the dining staff up to the house-keeping and maintenance.

LOCATION: Near to City centre, at Ralph Bunche Road

ROOMS: Room is really good but mostly 1BHK

SERVICE: Excellent

AMENITIES: Gym, Restaurant, laundry, roof top (very beautiful)

Pro:
• friendly service,
• impeccable cleanliness,
• uninterrupted electricity and water supply,
• Secure area.

Cons:
• Noise from other rooms, one can hear what people on 3rd floor talking about sitting at 1st floor.
• Expect tight quarters and low water pressure in shower.
• No bath tub & compact bathroom.
• No swimming pool
• Mattress is bit hard and uncomfortable.

We (me and wife) stayed in Reata around 6 months and recommended it to other colleagues & friends. We will definitely come back to Reata, if visited Nairobi.

Room Tip: Dont take room on Restaurant side,you will be not able to sleep.
  • Stayed: December 2011, traveled with family
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Thank ashisdaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

I decided to stay in Reata serviced apartments a few days before my overland tour began. First impressions were great. The apartments are in a secure compound with 24hr guard service, the rooms are very spacious, tidy and clean and the on-site restaurant had nice food. All staff were very friendly and professional.

I would've liked to have dishwashing liquid in the kitchen so I could wash my own dishes, and I think room cleaning could be done a bit quicker (after coming back to the apartment at 3pm, I had to wait over an hour for my room to be available).

  • Stayed: August 2012, traveled solo
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Thank po-purri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

We thought this place was very convenient, well presented and the staff very friendly. The restaurant food was lovely with no problem with gluten-free diet. The rooms were spacious and better than most hotel rooms for a few days stay. The kitchen did need a few repairs to the drawers but other than that everything worked well. The first unit we were in didn't have hot water but we were promptly transferred to another one with no fuss. would definitely stay there again.

  • Stayed: October 2012, traveled as a couple
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Thank Maree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Have stayed there 2 years running and recommended it to a couple of friends who didn't want to stay at the typical Nairobi hotel - they enjoyed it. A little overpriced (as are most things in Nairobi), but worth it for the friendly service, impeccable cleanliness, uninterrupted electricity and water supply, and secure area.

Expect tight quarters and low water pressure in shower. Note: no bath tub.

Restaurant food okay in a pinch.

Mattress a little too thin and uncomfortable, but linens clean.

Electronic safe very useful.

All staff from security to housekeeping, etc. very respectful and friendly: Josphat and Elizabeth were the very professional and personable front desk personnel who made my visit a pleasure.

I hope to make a repeat visit in 2013.

Room Tip: If you like to keep your windows open, ask for a room above the ground (first) floor. You do have t...
  • Stayed: August 2012, traveled solo
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Thank Toothist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reata Serviced Apartments

Address: Ralph Bunche Road, Nairobi 00621, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #40 of 167 Hotels in Nairobi
Price Range: $100 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reata Serviced Apartments 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
The Reata business hotel comprises 28 one-bedroom and living-room combined units and a three-bedroom serviced apartment on our top floor. Each room is luxuriously furnished, with a fully equipped kitchen area, an ultra-modern living room, wide-screen satellite TV, a relaxing bedroom and triple setting showers. We also have a fully operational restaurant- The Bamboo- with an outdoor pavilion and a-la carte menu, as well as a sun terrace on the first floor. ... more   less 
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