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“Great atmosphere”
Review of Safari Park Hotel

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Safari Park Hotel
Ranked #27 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed July 1, 2014 via mobile

Spent a week at this scenic and neat hotel.I loved the service and enjoyed the vibe and hospitality.We stayed and did our workshops here but it still felt like we were on a holiday.Not bad value for money, worth the visit.

Stayed: March 2014, traveled on business
Thank Lincoln L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 - 269 of 581 reviews

Reviewed June 30, 2014

Safari Park Hotel is in its own complex surrounded by land and swimming pools, restaurants, etc. The only thing I was not too keen on their Pizza's, but I did not expect too much....breakfast and food in general is excellent and they have one of the best gazpacho's I have ever had. They have an old 1930's Ford parked up, which give the place something different. The rooms are large and have beautiful wood floors and nice balconies. It's a very nice relaxing hotel with some luxury of times gone by.

  • Stayed: July 2013, traveled on business
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

Stayed for a week for a conference. Food was fine and room was clean. Could do with some refurbishment in rooms. They seemed a bit tired and dated in places. Breakfast choice was great and staff were all friendly and courteous. Pretty good experience overall. Not your standard corporate hotel. Some unique characteristics.

Stayed: June 2014, traveled on business
Thank coluforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2014 via mobile

Stayed here for five days on business, staff were very helpful and friendly!
The Room was large and clean bed made up every morning and night can't fault it. Food was ok tried all five restaurants.
I will be staying at the Sankara on my next trip though!! Awesome.

Stayed: May 2014, traveled on business
Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2014

I believe this was an amazing hotel years ago.. It still has safari touch but crying for renovation or maintenance, at least. Rooms are nice and comfortable but all other areas are asking for some work. Be very careful with the water, protect yourselves from mosquitoes and think twice before you get into the pool. Staff's very nice, kind and helpful!

  • Stayed: November 2013, traveled on business
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1  Thank Zorana1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014

I arrived from a five star stay at the new Residences at the Leopard Beach Resort & Spa and, having in succession on my trip stayed at Kempinskis in the Seychelles, Nairobi and the Mara was perhaps expecting too much, but the experience, mulled over for a few weeks now, was far from satisfactory.
Check in was perfunctory, almost mechanical but served the purpose. A walk of sorts followed to my room on Block 7, with the porter telling me the advantage of being that far away would be having a shorter walk to the restaurants, an illusion as it turned out. I had asked for a room near to the AFRAA conference venue, since as an aviation journalist it would have aided my work to be able to nip in and out of the room on the trot but was, when discovering the distance of my room to the allocated conference room, told that I could not change my room to one nearer as 'the hotel is full', perhaps just an excuse for being unwilling to accommodate my wish.
On arrival at my room I found that the sofa was being removed, leaving a coffee table but no seating, not even chairs and when raising the query with the staff and then the reception I was told the sofa would be returned the next day - needless to say I went without it for the duration of my entire stay. As journalists do, and as informed by AFRAA, I tried to find the wireless network dedicated to our conference but could not trace it. A call to the operator yielded no results either as I was told 1) There was no dedicated network for 'what conference is that?' and then to buy an internet package at 1.000 Kenya Shillings for an hour, an outrageous proposition at some 14 US Dollars before the operator offered a 2.000 Kenya Shillings per day option. She and in a second call the reception staff denied any knowledge that AFRAA was to have a dedicated wireless access point to facilitate invited journalists and delegates to actually file reports and updates and it was only later during the opening day that this was switched on, inspite of AFRAA staff assuring me and others it was due to be available from the day prior to the conference to facilitate communications for those arriving the day prior to the conference.
In view of this did my AFRAA minders authorize me to purchase a 2.000 KShs internet package which they kindly absorbed at the end of my stay.
The next rip off came when trying to change some money to buy airtime for a local SIM card, as while rates in the Sunday papers were quoted at 85+ Kenya Shillings the hotel offered a measly 78+ - giving the clear impression of greed being the driving factor and not customer care.
On the limited desk space I had in the room there was but one (crookedly installed) socket and my request for an extension cord went unanswered of course leaving me to use every socket in the room to charge batteries and keep my devices powered up. In the absence of the sofa I had to use the bed to spread out my files and notes.
I remembered the hotel when it was opened with much ado decades back and found to my disappointment that little if any major refurbishments have been carried out since then and the placement of a hair dryer in the bathroom, on a piece of plywood inserted 'Jua Kali' into one of the mirrors, speaks volumes as to the level of upkeep. I have documented some of the things with pictures in case the hotel management tries to put any positive spin on my experience, there simply was none.
The GM was seen at the opening cocktail, telling conference participants not to worry about security as there were dog patrols and armed guards, not the topic anyone would ordinarily chose to welcome foreign guests with, then never to be seen or heard of again, as was line management largely absent when the AFRAA staff had issues to resolve (like one staff waiting at the reception for over 20 minutes to find someone with a second key for the safe). Front line staff were friendly but they clearly THEY KNEW what was going on, considering the number of resigned shrugs encountered. DEFINITELY no longer the hotel it was even a few years ago when Mike Round-Turner was General Manager and an all round thumbs down from me. In a game of snakes and ladders I would say 'Return to the basement'.

I had by the way written an email to the hotel in advance of my arrival to meet with the marketing manager, a Miss Chege, and on check in that Saturday evening also left a message at the reception for her, followed by another one on Monday - to get but stoney silence in return.

NOT a 5 star property, in my book barely making three and I should know, going by the number of truly 5 star hotels and resorts I stay at during my regular travels across Africa. The choice to rate the Safari Park as average or poor left me to opt for the poor rating, to perhaps give them a sharpish reminder to look afresh at their hospitality management books and return to the basics of hotel keeping, upkeep and service and more upkeep and more service!

Room Tip: Perhaps chose another hotel to be on the safe side ...
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  • Stayed: May 2014, traveled on business
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1  Thank Safariafficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

I spent four nights at Safari Park Hotel in early April 2014 as a keynote speaker for a conference focused on business leaders. The conference was tremendous. The hotel stay was epically disappointing.

Upon arrive, Safari Park sent their hotel van to pick me up at the hotel. It cost $38, which Safari Park billed to the room. The van was easily recognized because it had their logo on the side. I gave the trolly, which had all my bags on it, to the driver to load in the back and made the mistake of not staying back there to watch him load the bags.

When I got to my room at the hotel, one large piece of luggage was missing which contained books to sell for the conference worth hundreds of dollars. I immediately notified the hotel staff who questioned the driver. Over the next two days the hotel manager and staff required me to go back out to the airport, personally make reports to the police, check back in with customs and the airline (who verified the bag arrived) and pretty much do all the investigation myself. They continuously claimed they were working hard to find the bag, but it turns out they were doing nothing.

After four days they not only had no answer, they were ignoring me. Even though the hotel security chief, the hotel manager and the assistant manager had all insisted they would keep me informed, and would make it right, I was completely ignored from the second day forward. Once they figured out the bag had been lost by their driver and cold not be recovered, they simply ignored me and the issue and hoped I would go away. It is a terrible example of a hotel not taking responsibility.

I emailed the hotel a number of times since my return, and the only response I got was from a low-level staff person who said the driver was responsible and that the driver was not an employee of the hotel, so it wasn't their problem. This is the worst possible response by a hotel. The van was ordered by my office through the hotel. The hotel confirmed the van, told us to look for THEIR van with THEIR logo on it, and billed me for the van as a room charge on my hotel bill. At every point they wanted me to believe the van and the driver was theirs, until it was no longer to their advantage. it's like United Airlines not taking responsibility for an incident on a regional flight because they hire a third party airline to fly the route. The plane still has United's logo on it, United is representing they are United, and United bills me. The hotel ignored a cardinal rule of hospitality - never blame a third party that you hire to represent you.

I'm out some very expensive books. The people at the conference did not get them, which likely cost me future opportunities as well. And the hotel is simply running and hiding like a three year old child. I've never seen such a lack of professionalism in a hospitality business. And by they way, the room had plywood hodling up the bathroom ceiling fan and a number of other very tacky issues for a hotel that claims to be one of the best in Nairobi. I have been in much better there.

It's easy to claim to be customer-focused when things are going well. But we show who we are when our backs are against the wall. Safari Park revealed themselves as who they really are, a hotel owned by Chinese industrialists who will not stand behind their performance. The staff is clearly dishonest and nonresponsive. If you stay there, know that if something goes wrong that will cost them some significant money to fix, that they will disappear on you.

I'll add Safari Park to my workshop on how not to treat customers.

Room Tip: The rooms are tacky and held together with plywood and other low-end appointments. It's going to...
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  • Stayed: April 2014, traveled on business
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9  Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Safari Park Hotel

Address: Thika Road, Kasarani | P.O. Box 45038, Nairobi, Kenya
Location: Kenya > Nairobi
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#3 Casino Hotel in Nairobi
#14 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Price Range: $193 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Safari Park Hotel 4*
Number of rooms: 204
Official Description (provided by the hotel):
‘THE AFRICAN PARADISE’ Surrounded by 50 acres of beautifully manicured gardens, the Safari Park Hotel & Casino combines the elegance of African architecture and art with an infrastructure at the leading edge of technology. Located only 15 minutes from the Nairobi city centre, the hotel offers calmness and serenity away from the fast pace of the city. The five-star hotel boasts 205 luxurious rooms each with en-suite bathrooms, antique African-themed four-poster beds and furniture. All the rooms have rear and front private large garden view balconies. ... more   less 
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Also Known As:
Safari Park Nairobi

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