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“shocking place” 1 of 5 bubbles
Review of Sarova Panafric

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Sarova Panafric
Ranked #18 of 161 Hotels in Nairobi
Certificate of Excellence
Thailand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“shocking place”
1 of 5 bubbles Reviewed November 30, 2009

Best thing...do not go there...took them 1 hour to check us in after a 12 hour flight...recpetion has just 3 chairs. Rooms are 3 star at best - fitted with A/C that the Management do not use!!

Traffic noise is pretty bad as and an annoying distance out of NBO

  • Stayed November 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank mikeygolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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English first
1 review
2 of 5 bubbles Reviewed November 29, 2009

the standard room is very expensive for its condition. i heard a lot of other customers complained about hot water, service, etc. my own experience will make me not return to panafric anymore. there are a number of very nice and friendly staff and that compensated for my disppointment while there.

Stayed November 2009, traveled on business
Helpful?
Thank JennyI3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 degree east
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 17, 2009

The worst bit first. The bedrooms were last updated probably when built and are rather worn and in severe need of attention. However they are spotlessly clean and comfortable. The staff (with only one exception I found) were very friendly and tried exceptionally hard to help. The public areas are much better, and the food and service at the hotel's Flametree restaurant were as good as any I've found in (and outside) Kenya, and I found myself looking forward to ending my day there. Breakfast which is in the restaurant can be quite a treat if you've the time and appetite. The pool is large but like most in kenya unheated, with poolside waiter service at only slightly premium prices.

  • Stayed July 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jumbolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 5, 2009

Travellers cannot expect honest and genuine services from this hotel. My shirt was torn by the laundry service. None of staff showed and extended sincere apology, rather, try to hide it. Reception work is not organized and is not attentive to individual guests・・・. Anyway, you should find other hotels if you would like to enjoy your days in Nairobi.

  • Stayed October 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Walkamateur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 21, 2009

Stayed in this hotel for a conference. The conference facilities, restaurant and bar areas are fine, a bit old and run down, but ok. I suspect that the ground floor facilities are the same that were there when the place was opened in 1965. The rooms are dismal and certainly not of 3 star quality. I was told that the A/C was "not working at the moment" but that a fan was available for cooling - this did not work. I understand that the perception is that A/C is not needed in Nairobi, however, in a west facing hotel room it is. The room had a sliding door that faced onto a minute balcony. This door was not lockable and no safe is provided in the room. Each floor does have a security guard, but this is not a substitute for basic room security. The room was small with ancient, battered furniture and stained, dirty carpet. It had a dingy smell that was not overcome by the nasty perfumes in the cleaning agents used by the service staff. I couldn't wait to get out of it in the morning. The bathroom functioned but was also small and of the most basic sort. The accommodation was not cheap at all and was poor value for money in my view. The Sarova group should have renovated the place years ago. The fact that they are prepared to offer such miserable accommodation for around USD 125 per night shows that they have no pride in their 'brand'. I suspect that its main selling point is that there are plenty of worse places in Nairobi.

  • Stayed September 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank welwitschia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 13, 2009

Just like any other big hotel in the US. Pretty impersonal and generic. Stayed overnight between safaris and although it was nice to have endless hot water and electricity, I would have preferred a smaller, more intimate place for one night. The food is pretty good. It is far from the international airport, but close to Wilson Field.

  • Stayed October 2009, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jdleclerc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed October 6, 2009

Hotel was fine, if beginning to show its age and looking slightly shabby, friendly staff, good breakfast buffet, dinner OK but slow service, overall nothing special. Fine for short business stay, but for a holiday I would choose somewhere smaller and less impersonal.

  • Stayed October 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bactrianus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Property: Sarova Panafric
Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Nairobi
#12 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sarova Panafric 4*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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