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Reviews (844)
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All reviewsthe flame tree restauranttulia spahot towelsbreakfast buffetsecurity staffrooms are cleangift shopshort stayconference facilitiesvisiting nairobisarova stanleystayed here for one nightbusiness hotelsafaribensonkenyairene
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Reviewed June 2, 2017 via mobile

It was amazing, the staff especially director of F&B Stanley, assistant Beatrice, Kevin at the front desk, Christine hostess, Boniface Hsk,Godfrey chief..thank you.l will be back. Sarova panafrick is a place to stay and just have your time and enjoy your leisure..Fabulous

Stayed: May 2017, traveled solo
Thank Caroline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded June 18, 2017

Dear Caroline K,

It was indeed a delight for us to have hosted you and thank you for taking time to share your feedback with us.

It gives us great pleasure to learn that you enjoyed your stay with us. We are honored by your kind words and this is a good reassurance of our commitment to excellent customer service.

We look forward to hosting you and your friends in the near future.

Yours Sincerely,
David Gachuru
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2017

This is my third stay at this business hotel. Each time I was overwhelmed by the warm and hearty welcome. The staff will go way out of their way to make you feel at home and are efficient in every way. The breakfast buffet is plentiful and various, there is something for each one’s preference. The room was as usual clean and comfortable.
I would like to say a very big thank you to the staff: Ushers, Porters, Reception, Restaurant, Housekeeping and the safe Taxi Drivers. Your wonderful people – keep it up. I shall be returning.

Room Tip: The hotel has 2 rooms suitable for wheelchair users. Just be flexible and enjoy the attention and helpfulness of the staff.
  • Stayed: May 2017, traveled solo
    • Value
    • Location
    • Service
Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded June 18, 2017

Dear Amy W

Welcome back to your home away from home!

Thank you for taking time to write a review of your stay with us.

It is always a pleasure for Sarova Panafric team to welcome you back. Our pride is when we offer excellent services to all our guests and they return once again.

We look forward to hosting you in the near future.

Yours Sincerely,
David Gachuru
General Manager

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Reviewed May 28, 2017

Clean, comfortable accommodations and outstanding staff members made for a good stay. Located in a quiet area somewhat removed from the center of Nairobi, the Panafric's grounds are pleasant and peaceful. The best part of the experience was the top-notch, welcoming staff.

  • Stayed: May 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank mwmusicmajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded May 31, 2017

Dear Guest,

Thank you very much for taking time to share your experiences at Sarova Panafric, with us.

We are delighted that you had a pleasant stay. It is always our pleasure to get our customers feedback as that is how we keep improving.

We look forward to welcoming you again.

Yours Sincerely,
David Gachuru
General Manager

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Reviewed May 19, 2017 via mobile

Visiting Nairobi for work again.
As always nice to return to the PanAfric and see friendly, familiar faces.
Special mention to Kenneth :-)
Service and cleanliness are excellent as always.
The staff make it special from concierge and reception, all the way to the cleaners and chefs.
Conveniently located for CBD and Westlands.
My only small criticism is that the Wifi is still very patchy and the Flame Tree restaurant needs to enhance its menu. That said the food is very good.
Asante Sana! Kwaheri for the time being.

Stayed: May 2017, traveled on business
Thank JoFo74UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded May 22, 2017

Dear Guest,

Once again, welcome back home!

Thank you for giving us an opportunity to continuously serve you. As stated earlier, you are a true testament of our commitment to a great relationship with all our clients.

We are delighted to note that you enjoyed your time with us and that our associates exceeded your expectations. Our pride is when our customers’ expectations are exceeded and they return.

We have taken note of the areas pointed out and we assure you that we will take appropriate action to avoid recurrence.

We look forward to offering you great and memorable experiences in the near future.

Yours Sincerely,
David Gachuru
General Manager

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Reviewed May 19, 2017

We stayed at the Sarova for just under a week on a business trip. The experience was amazing and I believe South Africans could learn from the courtesy, warmth and hospitality standards that were set very highly. The hotel was conveniently situated in lose proximity to our offices, it had an amazing pool and poolside cocktail bar which was lovely for pre-dinner drinks, and a great diner/restaurant called the Flame Tree, and a gym. Everyone extremely warm and friendly. The décor was lovely, rooms were spacious and tasteful. Convenient curio shop and spa.

  • Stayed: May 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank nealandjenns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded May 22, 2017

Dear Guest,

Thank you for choosing to stay at Sarova Panafric and for taking the time to review us.

It is a pleasure to note that you had a wonderful experience during your stay with us. Our aim is to offer all our guests a Refreshing African Hospitality and nothing makes us happier than a confirmation that we are meeting this goal through feedback such as yours.

We all look forward to welcoming you and your friends in the near future.

Yours Sincerely,
David Gachuru
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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