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“great for a short visit” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
3.5 of 5 Hotel   |   Along Valley Road, Nairobi 30486 - 00100, Kenya (Upper Hill Estate)   |  
Hotel amenities
Ranked #14 of 156 Hotels in Nairobi
Certificate of Excellence
Darlington, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“great for a short visit”
4 of 5 stars Reviewed June 20, 2008

we stayed there for a night before leaving for our safari
it was a good experience, the restaurant has an interesting menu and there was live music
the pool and the garden are quite pretty and the staff efficient and cheerful
breakfast was more than adequate catering to every taste

Stayed June 2008
Helpful?
Thank docrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
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    283
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    20
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
303 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
3 of 5 stars Reviewed June 9, 2008

This is a very modest hotel, with service being its saving grace. Like most hotels in Kenya, you can expect good security from the moment you enter the gates, with security guards present on every floor of the hotel as well. The lobby is quite small, but sufficient, with a small waiting area. The hotel is quite old in its appearance, with not too much character about it. This is not to say that it is not clean. The public areas are well maintained.

The rooms are the size you would expect a standard room to be. You even get a tiny balcony, but unfortunately not much of a view given the hotel’s location. The bathroom is adequate in size and reasonably clean. The toilet flushes only when you hold the handle down for the duration of the flush, otherwise you can expect a little present waiting for you the next morning. Decent Sarova branded toiletries are at your disposal and complimentary water bottles as well. The best part about my room was that this hotel recognises what a real king size bed is, rather than pushing two singles together. This made for a very comfortable sleep on my soft plush pillows. The only thing worth noting that was missing was an in-room safe. Instead, they recommend you use their safe deposit at reception for a fee.

The hotel facilities are quite basic. You have a restaurant and a bar. No gym facilities, but it does have a pool. A business centre is available if you wish to use their internet. They also offer wi-fi for a fee.

I only had breakfast at the hotel, so I can’t comment on the other meals they serve. Breakfast was a buffet with a spread you can be content with. They serve continental options, fruit and hot meal options such as bacon, sausages, baked beans and some African dishes.

The most outstanding aspect of this hotel is the service. As my experience with Kenyan hotels in general, all the staff are capable of offering good old-fashioned service. They smile whenever they talk to you, they go out of their way to help you and you are always greeted by them whenever you cross paths. Even more impressive is that you porter will always remember you and make his way to come up to you to make sure everything is ok (all without expecting a tip). Now that’s genuine care for your customer.

Overall, the hotel is decent for a short stay. Its location is ok, if you’re not expecting to wander around the city centre. But it’s a short 5 minute cab ride into town. It may not be flash or impressive, but it does cover all the basics. And the staff will be sure to make you feel at home.

  • Liked — The service
  • Disliked — The location was not the best for exploring Nairobi
  • Stayed May 2008, traveled solo
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank TravellingCarlito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 2, 2008

We ended up at the Panafric after a canceled flight.
The hotel offers affordable (although not cheap) rooms in a very quiet and almost scenic part of Nairobi. Only a short distance from downtown.

  • Stayed November 2005
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank el-gringo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 25, 2008

I had never been treated so nicely but then arrived to my room and was unable to rest because of a very uncomfortable beds and no air circulation in the rooms...

I would recommend to use this if its the last option of one night in Nairobi. If they change some of the room accomodations I would return in a heartbeat, because the people there are amazing. Everyone was incredible.

Ricardo

  • Stayed March 2008
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 1 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank ramirezsaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 16, 2008

We only stayed at the hotel for an evening and a bit of sleep, prior to flying back to the UK in the morning. However, we found the hotel, having been described to us as budget, was very nice, with friendly staff, a complimentary bottle of wine as they'd found out we were on our honeymoon, and a great restaurant with BBQ to feed an army!!!
Overall, this hotel exceeded our expectations, and for people in a budget it is an ideal option.

  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kirkson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 2, 2008

Great staff, especially Joseph the driver that picked us up from the Airports and Askari the guard.
Hortencia in the restaurant is a an excellent hostess.
The hotel is clost to being refurbished, despite this we had a comfortable stay.

  • Liked — Conveneient for oour purpose
  • Disliked — needs an upgrade
  • Stayed February 2008, traveled with friends
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank Bwanakuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paralimni, Cyprus
2 reviews
3 of 5 stars Reviewed February 17, 2008

I would like to say we felt very safe in this hotel as there was a guard on each floor. We arrived in Nairobi on an independat trip- during what was a very troublesome time for Kenya,.
The flame trees restaurant which we visited on 3 consecutive nights we found rather expensive, but then we were on holiday after all!My Husband had the best steak he had eaten for many along while!
We did not go on any trips or safari, as we felt a little worried about the political situation, for that reason i will return to Nairobi/Mombassa one day as there was so much i felt i had missed in both resorts.

  • Liked — The Shower!
  • Disliked — nothing realy.
  • Stayed January 2008
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank cyprusrascal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Property: Sarova Panafric
Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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