We stayed here in transit recently (late arrival, early departure) and were pleasantly surprised by the good night's sleep on the comfy and clean bed.
However this was let down by the fact that the front desk somehow forgot about us and our simple requests. Our luggage was lost by the airline, so we asked whether it would be possible to have a toothbrush. "We'll send one up right away", the gentleman said.
45 mins later it was past 11pm and we were still waiting - but it finally came after another reminder call to the front desk.
Due to our early departure we'd also requested a breakfast box, which the same gentleman said would be no problem, and would be ready when we left. It wasn't, and we spent another 20mins in the morning chasing reception and restaurant staff and it became unnecessarily complicated and we were running late.
We saw that another breakfast box was prepared for someone else and was already on the reception counter - so we'd been missed.
We're not demanding travellers, but we just like it when someone at a hotel agrees to do something "no problem" and it doesn't happen.
We also found that the shiny reception area was quite at odds with the room and building that our room was located in - it felt like it was in an apartment complex at the rear of the hotel.
On the plus side, the in-house transfer drivers were very courteous and welcoming - probably the highlight of our stay! But at approx $50 one way for a 15-20min trip you would expect a certain level of quality, and that was a discounted rate.
We'd stay again and recommend others to do the same - but just hope that our experience is not repeated.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi