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“Good all round hotel” 3 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
Ranked #15 of 156 Hotels in Nairobi
Certificate of Excellence
London, United Kingdom
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Good all round hotel”
3 of 5 stars Reviewed May 2, 2013

Stayed here in a standard twin room for one night before going on safari, upon return from safari spent a few hours by the pool.

- If your booking the cheapest rooms ensure you ask for a renovated one

- Standard rooms only have a shower but the water pressure and temperature were good, but rooms are quite small

- Breakfast was very good choice of 3/4 cereals, big pastry/cake selection, usual cooked items and an egg/omlette station plus fruit, tea/coffee, fresh juices and toast.

- Our party of 7 ate in the restaurant and ordered a variety of meals from pizza to steak and all were of a good standard as was the service. Friday night in the restaurant is steak night. Food beside the pool was also good and menu was the usual fare sandwiches, pasta, pizza, fries etc

- Pool is a reasonable size although there aren't many sun loungers. When I was there they'd used the area at one end of the pool for a conference buffet lunch, the bar & covered seating area is on another side, another side had only a handful of chairs & tables under cover which left one side and a narrow one at that for sun loungers. If the pool area is important I'd definately look at other hotels.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LFLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, May 8, 2013
Dear Guest,

Thank you very much for sharing your great experience at Sarova Panafric on Trip Advisor. We do appreciate your positive feedback.

Its great that you selected Sarova Panafric and that we didn't let you down. I am glad to read that you found our team members so welcoming. Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. I have passed on your commentary to our team & they are very proud of the high quality breakfast offering in our Flame Tree Restaurant.

We look forward to welcome you back again in the near future. It would be our pleasure.

Warmest Regards,
Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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698 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
Brussels, Belgium
Level Contributor
130 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed April 16, 2013

we stayed here during our first night in Kenya. It is an excellent place for an overnight stay. The food is good, rooms are nice. There is also a swimming pool and security on every floor. We would stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank arctickids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 18, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monrovia, Liberia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 13, 2013

Would highly recommend and would stay again. Another great Sarova facility. Awesome reception, very clean, modern rooms, good food and service. Got a free upgraded room. Good location but Nairobi can be very congested with traffic. Plan travel time accordingly. WiFi was weak.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Taildragger_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 18, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tananarive, Antananarivo, Madagascar
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 11, 2013

sarova panafric hotel is at the heart of nairobi city, so the hotel is great for in town routes (shoppings, meetings, workshops, e.t.c).

The hotel operates at international level (five stars). and all services are being provided at professional level.

I would recommend this hotel for highly packed, tight schedule business issues.

Room Tip: I preferred top rooms..great city view
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 18, 2013
Dear Charles,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed April 8, 2013

I booked a friend in who was visiting me fro New South Wales. Though we arrived at the hotel well before his check in time, the staff went out of their way to ensure that his room was ready within a short time. The front office staff were very friendly and during my friends stay there, he could not stop praising the hotel about it's cleanliness, food and the friendly staff. Their security on all floors is excellent and I witnessed all this. Every time I arrived to pick up my friend or drop him off, I was always met with the best smiles and friendliness and I could not help feel I had made the right choice. It is a great place to stay if you want a reasonably priced hotel

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank irene_mwaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, April 18, 2013
Dear Irene,

Many thanks for taking the time to share your feedback with us.

We’re ecstatic to know that you enjoyed your stay with us but above all, we’re elated that you enjoyed exceptional customer service. Our staff strives to provide warm, welcoming service always, and making your stay with us great. Please feel free to contact us, in case of anything, the next time you'll be visiting as we always strive to make your stay better with us.

Thank you for your commendation and we appreciate each word.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orpington England
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 5, 2013

Stayed here one night prior to travelling back to UK. Rooms OK and staff in reception efficient and helpful. Tried to sit on a chair by the poolside for lunch, but they were all reserved for a variety of conference attendees. Paying guests obviously are considered second class citizens in this respect. It was quite galling to see some of the reserved tables, that we were not permitted to use, remaining empty during the lunch period.

Breakfast was the usual buffet style and was of a reasonable standard. However our meal in the restaurant that we booked was a disaster. Our party of around 15 people were ignored for some time and when we eventually placed our order, the real wait started. When some of the food was served it was not of a very good overall standard, and some of the dishes eventually arrived after some of our party had already finished eating theirs. One of our party cancelled his order after waiting for so long that he shared his wife's meal and no longer felt hungry!

Some of us were due to catch a flight back to London that evening and the slow service threatened to delay our departure enough to make it possible that we would miss our check in. Thankfully the traffic was unusually quiet and we made it on time.

Difficult to categorise the hotel properly. The decor and facilities were good, but although the actual frontline staff were in the main helpful and friendly, the main priority seemed to be the conferencing bookings, andas already stated the paying guests came a poor second. It is no use providing facilities that guests were unable to use, and letting the service in the restaurant suffer. The moral for all hotels and restaurants is don't take the booking if you cannot adequately provide the service.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank highperformance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 9, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. We're sad to hear about your overall experience while staying with us. Indeed, we encourage our guests to give us feedback so that we’re able to take up corrective action. Accept my apologies for the delay experienced in the food service. We have stringent food and beverage standards including service time and delays are not in accordance to our standards. Please note that we appreciate every guest feedback and always strive to continuously provide excellent and up to date facilities that are suitable to guest needs. Therefore, we have taken note on your feedback in regards to the pool area.

I do hope the next time your travels bring you to Nairobi, you will return to Sarova Panafric and be sure to let me know. It’ll be a pleasure to meet with you and for you to enjoy our good facilities, excellent restaurant and amazing staff.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 3, 2013

Stayed here for one night on arrival in Nairobi before heading off for safari in Mara. To be honest, with hindsight I wish we had booked to go straight to the Mara as we were only on a 4 night holiday anyway.
Was a bit disappointed when we arrived at hotel as normally I would go for something a bit more luxurious (it was booked for us by a travel agent and I didn't have time to do any research it before I ok'd the booking). I was a bit startled to see that our room was directly accessible from an outdoor corridor, and given the amount of security we were welcomed with this somewhat alarmed me. That said, I guess I was then reassured by the amount of security! The room was fairly basic, but functional. It had clearly just had a lick of paint and spruce up, but you could tell it was really old. It seemed odd staying in a room that still had 'old style' boxy tv's when most others have had flatscreens for years now.
We didn't spend much time in the room though, and went on a tour of Nairobi for the day and went somewhere else for dinner in the evening. We had a comfortable and peaceful sleep though.
Up early in the morning to head off for the long bumpy drive to the Mara, and made sure we stocked up on our breakfast, which had a good offering and selection and the service was good, considering it was so early in the morning.
I have nothing to complain about really, it was functional, but I am glad we only stayed one night, think I might have got a bit depressed if we had stayed any longer!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Bearandkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, January 9, 2014
Dear Guest,

Thank you very much for sharing your experience at Sarova Panafric. We do appreciate your feedback.

Sarova Panafric is wholly committed to serve our guests exceptionally and ensure their stay is exceeding. Its great to read that you enjoyed our breakfast selection and got to stock up before your Mara trip. Indeed, we appreciate every guest feedback and always strive to continuously provide excellent and up to date facilities that are suitable to guest needs. Therefore, the renovation plans of the same rooms are underway and we shall communicate once the project commences.

I do hope the next time your travels bring you to Nairobi, you will return to Sarova Panafric and be sure to let me know. It’ll be a pleasure to meet with you and for you to enjoy our good facilities, excellent restaurant and amazing staff.

We definitely look forward to hosting you again.

Kind Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Property: Sarova Panafric
Address: Along Valley Road, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Nairobi
#10 Spa Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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