Stayed here one night prior to travelling back to UK. Rooms OK and staff in reception efficient and helpful. Tried to sit on a chair by the poolside for lunch, but they were all reserved for a variety of conference attendees. Paying guests obviously are considered second class citizens in this respect. It was quite galling to see some of the reserved tables, that we were not permitted to use, remaining empty during the lunch period.
Breakfast was the usual buffet style and was of a reasonable standard. However our meal in the restaurant that we booked was a disaster. Our party of around 15 people were ignored for some time and when we eventually placed our order, the real wait started. When some of the food was served it was not of a very good overall standard, and some of the dishes eventually arrived after some of our party had already finished eating theirs. One of our party cancelled his order after waiting for so long that he shared his wife's meal and no longer felt hungry!
Some of us were due to catch a flight back to London that evening and the slow service threatened to delay our departure enough to make it possible that we would miss our check in. Thankfully the traffic was unusually quiet and we made it on time.
Difficult to categorise the hotel properly. The decor and facilities were good, but although the actual frontline staff were in the main helpful and friendly, the main priority seemed to be the conferencing bookings, andas already stated the paying guests came a poor second. It is no use providing facilities that guests were unable to use, and letting the service in the restaurant suffer. The moral for all hotels and restaurants is don't take the booking if you cannot adequately provide the service.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi