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“Very warm welcome and stay” 4 of 5 stars
Review of Sarova Panafric

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Sarova Panafric
Ranked #14 of 156 Hotels in Nairobi
Certificate of Excellence
Strassen, Luxembourg
Level Contributor
100 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Very warm welcome and stay”
4 of 5 stars Reviewed June 26, 2012

The hotel as such is a bit and needs renovation. This seems to be ongoing. Some public areas have been given a lifting and from my understanding the rooms are getting a similar treatement. I did not get a renovated room.

The room was nevertheless comfortable and I had a very good (but short due to my early departure) rest.

The personal at the hotel is very kind and makes the stay particularly pleasant.

Wifi in lobby and rooms are convenient.

Prize tag is competitive.

For the location you will need a cab to go to the city centre, but it is easy to get around from there throughout the whole city.

The transfer to and from the airport is not cheap (25 usd per person) but very comfortable.

All in all a good hotel. I would return.

  • Stayed June 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pabo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sarova Panafric, responded to this review, July 13, 2012
Dear Pabo,

Thank you for your review on Sarova Panafric. On behalf of Sarova Panafric, I would like to thank you for choosing to stay with us and taking the time to give us your feedback

I am happy to see you were able to take advantage of all our elements, such as the central and convenient location, and friendly staff. We are glad you enjoyed our airport transfer limo services designed to provide continuous convenience, and luxurious experience beyond the hotel for our guests. I have shared your review with my team; it is the feedback from our guests that enables us to make improvements each day, both within our property as well as amongst our staff. We take each word to heart!

We look forward to having you again and even more, make your next stay even more enjoyable.

Regards,
Anthony Ngunga,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2012

My stay in hotel was great, service, room, staff, environment, food all excellant. Room with a view, massage tretment awesome. I will stay at this hotel again.

Room Tip: Room front of hotel with view to the busy bustling street. No noise when balcony door is closed.
See more room tips
  • Stayed June 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2012

From the minute I arrived, the staff went out of their way to make my stay the best possible. The rooms are a decent size, good bathroom and comfortable bed. Very good restaurant downstairs and the pool is also great. Highly recommend for a stay in Nairobi.

  • Stayed February 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JKTravellerAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2012

I loved this hotel. The staff are amazing and the food just great. All in all, this hotel is just FABULOUS. They just did a renovation and it is great value for your money.

If you are looking for:- Convinience, security, hospitality form courteous staff, security, great food, great rooms, nice beds, quality of sleep, lots of places to be recommended to visit, it is the hotel to stay at

Room Tip: There are also serviced apartments on rent. Self catering and fully furnished.
See more room tips
  • Stayed June 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Gipsy275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony N, General Manager at Sarova Panafric, responded to this review, December 10, 2012
Dear Guest,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and are definitely looking froward to hosting you at Sarova Panafric and making your stay exceptional, once again.

Warm Regards,

Anthony Ngunga
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
94 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed June 19, 2012

This is not a bad hotel. It is in need of a revamp but offers adequate facilities, and is at least out of the city centre.
I have stayed here many times and never had a bad experience. I found the room prices to be a bit higher than what they should be for what you get, but the breakfast is good, and so is the on site restaurant for lunch and evening meals.
When eating in the restaurant, try the double roasted pork belly for dinner. It is great.
One negative point is that the bar seems to attract hookers, which I do not like. It is no worse than most other African hotels than I have been to in this respect.

Room Tip: Choose rooms that face towards the pool if possiblr
See more room tips
  • Stayed July 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rob_DM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 21, 2012
Dear Rob,

Thank you for staying with us at Sarova Panafric and for your candid feedback.

We're very happy to hear that your experiences while staying at Sarova Panafric have been great. We’re elated that you enjoyed your breakfast & meals at our Flame Tree restaurant and I've shared your feedback regarding this with our Food & Beverage team. Our Chef is so pleased that you enjoyed the pork belly, one of his excellent culinary creations, at The Flame Tree Restaurant and we hope that you had the chance to enjoy our ‘Ribs & Chops’ special served every Wednesday.

We apologize for the inconvenience faced at the bar. This is definitely not acceptable in our property as we prioritize our guests’ comfort above all else. We appreciate your feedback on this issue and I assure you that the matter is being looked into and the next time you visit, you will not experience this.

Thank you again and we very much look forward to welcoming you for your next visit to Nairobi City. Take care!

Best wishes,
Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
2 reviews
5 of 5 stars Reviewed June 16, 2012

We were surprised by the excellent and friendly service of all staff members that we dealt with. The staff of the conferencing unit were highly professional, accurate and professional. The meals (for functions) were a bit expensive but of the highest quality, if you take into account that they had to serve more than 500 people on that particular day. The rooms were clean and the reception efficient.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MarietjieWepener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 17, 2012
Dear Marie,

Thanks so much for your feedback.

We're ecstatic that you enjoyed the Sarova Panafric’s service, food and the guest rooms that enabled your conference be nothing short of successful. We love nothing more than providing exceptional service to our guests. To know that our guests are happy truly makes US happy! Thus, we’re thrilled, and we do hope to have the opportunity to host you again in the future.

Yours Truly,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 15, 2012

The Panfric Hotel is just a short distance to the city centre of Nairobi and very near the biggest Uhuru park. The new refurbishment that has been done lately gives the hotel a very good and elegant ambience. It's is a very nice place away from the city noise.

Room Tip: The rooms of the 3rd floor and 4th floor are very nice and quiet from the noise of the flame Tree...
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank FavourSafaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyNgunga, General Manager at Sarova Panafric, responded to this review, June 17, 2012
Dear Guest,

Thank you so much for your review!

We’re elated that you enjoyed our location and hope you had a chance to stroll Uhuru Park, one of our favorite. We're also happy to hear that you had an excellent stay with us and are delighted you appreciate the renovations that were carried out with the aim of enhancing our guests’ stay & experience at Sarova Panafric.

Thank you again and we very much look forward to welcoming you for your next trip to Nairobi City. Take care until then!

Regards,

Anthony Ngunga
General Manager
Sarova Panafric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Panafric

Property: Sarova Panafric
Address: Along Valley Road, Nairobi 30486 - 00100, Kenya
Location: Kenya > Nairobi > Upper Hill Estate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Nairobi
#10 Business Hotel in Nairobi
#15 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sarova Panafric 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more   less 
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Also Known As:
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi

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