I stayed here for the 6th time at the beginning of March and was apalled to be given a room with no hot water after having the same problem on my previous visit. After further problems i said i would not go back but the manager came and was very apologetic, which I appreciated.
My plans changed and I needed to go back to Nairobi for 3 nights. I decided to give them another chance as my first 4 visits were outstanding
I must say that they listened to any complaints and acted on them
My stay was excellent. A special mention has to go to the room cleaning team. So polite and helpful and always with a smile on their face. Especially Augustine . Always laughing and happy to help at any time.
I had a back problem when I arrived but Helen and Jane in the Tulia Spa are as good as it gets. I have not come across better masseusse on my travels. Their knowledge is the best and they put me back together. If you stay here you must try a massage there. Very reasonable prices too.
All in all I had a great time and will certainly continue to stay here. Close to town and the Flame tree restaurant is one of the best in town. Try the lamb shank or the curry.
Thank you for bringing the hotel back where it belongs
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi