This hotel was decorated quite nicely, but had some glaring problems which made our stay very uncomfortable indeed.
When we first arrived for check-in at the hotel, the desk attendant took literally fifteen minutes to check us in. Instead of photocopying our passports and entering the data later, she typed in (slowly) all of our details into her computer. Twice. We watched her type every single letter separately. It was excruciating.
There was a loud band playing outside when we arrived and kept us awake in the afternoon when we were trying to nap.
The walk to our room along open-air corridors was reminiscent of a 1960s England council block.
Our first room was on the first floor, directly outside a very loud extractor fan located directly above the kitchen. We were told that it would blow loudly until at least nine o'clock that evening. We could also smell the food exhaust from the kitchen coming right into our room through the bathroom windows which did not close fully and the odour was not pleasant.
We got moved to a new room. The balcony looked out on the main road and the balcony door did not shut fully - there was a half-inch gap between door panels and the road noise was very loud as heavy trucks rumbled by out front all day and night long. The front desk were entirely unbothered by this and said that's how the doors had always been.
The rooms have been refurbished and the decor scheme is quite nice but the new tiles on the ground mean that you can hear clearly the guests in rooms above you walking around and moving chairs. This is entirely unforgiveable in a hotel.
The bar/restaurant downstairs were pretty nice and the breakfast was quite substantial.
- Official Description (provided by the hotel):
- Idyllically located 5 minutes' drive from the CBD and 18 km from Jomo Kenyatta International Airport, amidst beautifully landscaped gardens in a quiet suburb of Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style. Once the watering hole for freedom fighters, spies and foreign correspondents, Flame Tree restaurant is named after the Flame Tree that holds pride of place in the gardens and offers leisurely meals. Sarova Panafric offers state-of-the-art banqueting and conferencing facilities with a range of meeting and function rooms equipped with the latest audio visual and WIFI equipment. To wind up the day, take a dip in the pool or go for a leisurely massage - or simply enjoy a cool drink to the soothing sounds of Africa's rhythm. And this hotel is centrally located, only a short 0.5 Km from Kenya's landmark 'Kenyatta International Conference Centre (KICC)', one of the most prominent events venues in Africa. ... more less
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- Also Known As:
- Sarova Panafric Hotel Nairobi
- Sarova Panafric Nairobi
- Panafric Hotel Nairobi