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“Improved..... But still along way to go.....”

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LAICO Regency Hotel
Ranked #68 of 167 Hotels in Nairobi
Reviewed October 7, 2009

Having stayed at this hotel when it was known as The Grand Regency.... This hotel has improved, but still has along way to go. The rooms are still very tired and dark.... Get some better lamps... Please! The pool and health club have been repainted and repaired... And the staff are much friendlier and more approachable than before.... Well done to the management for working towards getting the 4 stars back! The one thing Im lost by is the reasons behind turning the Air Conditioning off during the night.... It makes the rooms very stuffy!

  • Stayed: September 2009, traveled on business
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Thank goundar-morton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (231)
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187 - 193 of 231 reviews

Reviewed August 27, 2009

Food was terrible and expensive. Internet was ridiculously expensive. The staff was pleasant but many--especially at the front desk--were not very helpful. Everytime I had any kind of question, needed an internet voucher, etc. I was told by the reception "go to the cashier". The cashier always had a long line while the folks at reception stood around doing nothing. Air conditioning didn't work, room was dingy although reasonably clean. I heard the Stanley hotel is much better so I'll probably stay there next time. The hotel is safe and has a nice lobby.

  • Stayed: August 2009, traveled on business
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Thank Amylynnus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2009

The wireless internet connection is horrible. the fee is 30USD for a day. (the competitor, New Stanley Hotel charge at 0.01Shiling per day).
I was sharing a room with my colleague, but we were given a double room with two beds lying next to each other.
Robes were not provided till asked. Bathtub is available, but there is no plug.
Some of the rooms have no hot water.
The bills are a mess.
Swimming pool is filled with warm water. I saw the steam in the morning.

  • Stayed: June 2009, traveled on business
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Thank perrylwj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LAICO_Regency_Hotel, Public Relations Manager at LAICO Regency Hotel, responded to this reviewResponded July 17, 2009

Thank you for having chosen to stay at LAICO Regency Nairobi.

We strive to provide quality accommodation and service. Please understand that there is extensive testing by all Internet Service providers in Nairobi city presently. There is a new fibre optic cable being installed to serve Nairobi and this has had an effect on Internet services offered temporarily.

By virtue of sharing a room with a colleague; thus you were assigned a twin room. Assistance is always on hand at the hotel when you need a change of room. Kindly let us know your preferences so we can assist accordingly.

Most of our rooms are sold singly and as such a second robe In the room is supplied on request. All rooms are supplied with hot water. When the water is not accessed it may cool in the system and you need only run it shortly for hot water to be accessible.

As for steamy warm water in the pool, it is quite the cold season in Nairobi presently and we have the only heated swimming pool in the city.

We take seriously to guest comments and feedback and promise to use the same to effectively improve our quality of services from check-in to billing.

Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2009

  • Stayed: April 2009, traveled on business
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1  Thank akidiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2009

  • Stayed: June 2008, traveled on business
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Thank nell34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2009

  • Stayed: April 2009, traveled as a couple
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2  Thank MonCoeurZeBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2009

  • Stayed: March 2009, traveled on business
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1  Thank T_Pierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in Nairobi
#27 Spa Hotel in Nairobi
#39 Luxury Hotel in Nairobi
Price Range: $123 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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