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LAICO Regency Hotel
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Reviews (239)
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125 - 130 of 239 reviews
Reviewed June 27, 2013

Location of the hotel is good because its in the central area and very close to most shops. i was there for a conference so enjoyed it and went smoothly....dint like the food and breakfast very much though.

ok place

  • Stayed: June 2013, traveled on business
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Thank taniaimran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this reviewResponded July 30, 2013

Dear Taniaimran,

Thank you for sharing your feedback on your recent stay at Laico Regency Nairobi; it was our pleasure to host you.
We are pleased that you enjoyed our central location, giving you direct and quick access to most shops. Noted as well is that you enjoyed our conferencing facilities and that it was well synchronized and run smoothly.
As we did not meet your expectations in our food and breakfast, we would be glad to discuss your preferences on your return stay, to ensure that we make this home away from home.

Regards,

Mr. Sobhi Dahan
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

Was there for 10 days on a business trip, the rooms are spacious and clean, the bathrooms need refreshment, overall a good hotel. The restaurants are ok, nothing special to say. Service is very good and as helpful as can be. Always welcoming and with a smile. If you are in Nairobi for business this hotel is well located and very pleasant.

Room Tip: Try to avoid the rooms on Kenyatta Avenue, although the vue on the Park is nice the noise is present.
  • Stayed: June 2013, traveled on business
    • Value
    • Location
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Thank ThierryC2962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this reviewResponded July 30, 2013

Dear ThierryC2962,

Thank you for taking the time to share your valuable feedback with us; it was our pleasure to host you.
We appreciate your positive comments on the hotel location for any business traveler and that our spacious and clean rooms met your expectations.
We are delighted that you experienced our professionalism in service delivery, with the team always executing their duties in a warm and friendly manner, and with a smile as is the Laico Regency way.
Noted are your remarks regarding the need to refresh the bathrooms and I wish to inform you that processes are already underway to upgrade our facility.
Nonetheless, we are delighted that during your 10 day stay with us, we were able to meet your expectations in every aspect. Guest comfort and satisfaction is paramount to us.

Regards,

Mr. Sobhi Dahan
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

I would highly recommend anyone seriously looks to stay at another hotel in Nairobi. One had to wait for hot water in the room,. it felt like their was a helicopter in the bedroom with the air conditioning and the service was atrocious. On multiple occasions coffee ordered never turned up !! We ordered a hotel car to pick us up from the airport which ended up being a taxi which broke down. Terrible value for money.

Room Tip: Look at another hotel before you stay here.
  • Stayed: June 2013, traveled on business
    • Value
    • Location
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1  Thank Nick175863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this reviewResponded July 30, 2013

Dear Nick175863,

Thank you for taking the time to share your valuable feedback with us. We have noted the areas in which we did not meet your expectations during this stay and have taken measures to prevent a repeat.
Plans are already underway to upgrade the facility and processes have also been put in place to improve on our service delivery.
I assure you that I have taken this feedback very seriously and shared it with all the heads of departments concerned. We are closely monitoring the areas of dissatisfaction raised, with an aim of constantly improving and ensuring guest satisfaction.

Regards,

Mr. Sobhi Dahan
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Good conference facilities with very nice and efficient service. The gym is good, even if perhaps a bit small. The room spacious, clean, all amenities you expect for the category. Very good breakfast, lunch buffet with yummy desert. Really, the only thing is the very slow internet wifi. All the rest is global 4-5* standard in my view.

  • Stayed: May 2013, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Claudia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this reviewResponded July 30, 2013

Dear Claudia O,

Thank you for taking the time to share your feedback on your stay with us. We are pleased to note that we exceeded your expectations in our product and service delivery.
We appreciate your positive comments on our spacious and clean rooms, with good conferencing facilities. We have noted as well that you enjoyed our sumptuous breakfast and our daily themed buffet lunches, which our chefs endeavor to, tantalize individual taste buds.
We have taken to consideration your feedback on the size of our gym and speed of WI-FI connectivity. We are in the process of improving the facility and have scheduled these as part of the product upgrades. Nonetheless, we are glad that that you had the pleasure of experiencing Laico Regency Nairobi facilities and our professionalism in five star service delivery.
Regards,

Mr. Sobhi Dahan
GENERAL MANAGER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Location of the hotel is good because its in the central area and not too noisy.

The hotel is now old and needs to be renovated ...especially now with all the new options in the city. The room has all amenities we needed. Food was good , we enjoyed the themed buffets and also ate at their Italian restaurant , cant complain on food but you can improve on your variety and display ...make better use of the space, and make sure the chefs around the buffet know what they are selling.

They have wireless internet and it worked well though out and was fast.

  • Stayed: April 2013, traveled on business
    • Value
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Thank MsMaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murage, General Manager at LAICO Regency Hotel, responded to this reviewResponded July 30, 2013

Dear MsMaa,

Thank you for taking the time to sure your feedback on your stay with us. We are pleased that our central and quiet location worked to your advantage, as well as our fast WI-FI connection.
Noted is your feedback on the need to improve the facility, and I am glad to say that plans are underway to upgrade the product. On the other hand we are happy that you enjoyed our themed buffet lunches and Roberto’s our Italian restaurant.
Thank you for the genuine feedback, as it assists in constant improvement, ensuring customer satisfaction.

Regards,

Mr. Sobhi Dahan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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