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“First impressions last......unfortunately” 2 of 5 stars
Review of LAICO Regency Hotel

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LAICO Regency Hotel
Ranked #82 of 156 Hotels in Nairobi
tunis
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“First impressions last......unfortunately”
2 of 5 stars Reviewed November 20, 2012

I booked into this hotel less than 1 hour ago. If you make the mistake of booking this hotel, whatever you do don't ask them over the phone for an airport transfer or you will be charged extortionately ($50, I kid you not). Just get off the plane and go to the hotel's desk at the airport where they will charge you around half. Also, the car was in bad repair and uncomfortable. First appearance is good upon arrival, then everything slides downhill rather unceremoniously. Don't be deceived by all the polished brass!! If you don't mind being a few km outside city centre I highly recommend Boma which is on the way in from the airport - this hotel is setting a new standard of specification for Nairobi.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
Thank mainportwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, December 6, 2012
Dear Guest,
We are grateful for taking the time to share your feedback about our airport transfers; your feedback is valuable to us.
We sincerely apologize for your airport pick-up experience and would like to let you know that as a result of this, actions have been put in place to ensure our guest comfort.
We are certainly not making excuses, though wish to clarify that the vehicle used, though recommenced by our airport desk, was a regular taxi as our hotel vehicles may have had prior engagements. The $50 quoted for airport transfers, is applicable in our Laico Regency branded hotel limousines. The limousine rates are very competitive in the area.
We hope this initial experience will not deter you from staying with us and that we will have the pleasure of welcoming you back to experience our hospitality.
Kind Regards
Sobhi Dahan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
leeds
Level Contributor
352 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed November 1, 2012

It was one of those days when the plane didn't turn up.
At aound 10PM we were bussed into town from the airport and dropped off a various hotels - we drew this one. In spite of having 20+ tired and fed-up people to deal with (including some who seemed to think it was the hotel staff's fault that the plane didn't turn up) we all got booked in in reasonable time. The room was excelent and the breakfast service was fine - we signed out with no problems and left early in the morning,

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank imacbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 19, 2012 via mobile

If your work is based within the town centre then I would definetly recommend this hotel. If you have to use a car then this is the wrong place due to traffic. Otherwise the hotel its self is execellent. I would definetly visit again.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Njeri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mombaa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 10, 2012

Have stayed in this hotel on numerous occassions from the good old days when it was Grand Regency until they started charging full rates for early check-ins. Surely, how do you charge for a previous night's stay when I check-in in the morning. Well, they have lost one dedicated client. I now go to the Fairmont Norfolk where they welcomed me with open arms. I would check-in at 7.00 in the morning and they would start charging for the night of that day, not the previous night.

Shame on Laico! Front desk staff also not very friendly. When I mentioned to one of them that other hotels don't charge early check-ins, this is the reply I got, "other hotels are other hotels and Laico is Laico", which in other words means take it or leave it. Well I have left it!

Room Tip: No tip worth giving.
See more room tips
  • Stayed March 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank mhd a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Tel Aviv
2 reviews
2 of 5 stars Reviewed October 7, 2012

I have been visiting this hotel rather frequently for the past three years. It has changed ownership during this period and going downhill since then. Food is mediocre at best. Staff try to be friendly but lack the experience and skills. When approached the day managers are generally useless. During last visit in August, renovation work was beeing done in adjacent rooms creating noise, had a leaking faucet, television did not work, There are many better and cheaper options in Nairobi.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed September 28, 2012

What a great find! I originally was in the Intercontinental Hotel for 3 days, but decided to move to the Laico Regency. It was a wonderful choice. In fact, I extended my stay for 2 weeks.

Staff was excellent! They were all very friendly and helpful. The room was bright, very clean and large. Plenty of hot water. Room service quick and very few mistakes in the orders. Good pillows and nice linens/towels.

Internet WIFI was included in the room cost and was very strong and reliable. Housekeeping did a great job of making sure the room remained clean and complimentary coffee and water was kept filled up.

The hotel has several restaurants: Italian, cafe, poolside bar and grill, Main Terrace. The food was always good. Breakfast was served on the Main Terrace, but I only had breakfast twice. It was fine. At the Italian restaurant, stay away from the "Italian Nachos". Otherwise the food was very good.

Within the Hotel complex there is a casino and small shopping complex. A foreign currency exchange/Western Union location in the hotel allows you to change money at a great rate.

It is hard to find fault with this hotel. The only things I can mention are: Carpet in my room was rather worn; Food item preparation and presentation were never consistent if you ordered the same thing on different days. Each time they were a little different, but still very good!

Next time I have to be in Nairobi, I will stay here again!

Room Tip: Rooms on the east side are quieter: off the main road and away from the Park (the Park gets very lo...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Addicted2Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed September 15, 2012 via mobile



This hotel used to b Regency. So the structure and building r nice looking. 
Then it was purchased by Laico chain. The room is nice and large, decorated really nice with African touch. The bed, sheets, towels r new and nice. No mosquitos, Staff r nice and helpful , I really liked this hotel !!
Ok , only bad thing was bathroom. 
The sink area looked ok. 
But bath tub area is old. I guess they didn't get around to renovate the bath and wall and the floor in the bathroom.  And the water coming out of the faucet  is yellow.  Weak hot water. I hope they will renovate the bathroom soon. 

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sofiamoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaicoRegency, General Manager at LAICO Regency Hotel, responded to this review, September 25, 2012
Dear Sophia moon,

Thank you for staying at LAICO Regency and for your feedback.

We noted your appreciation for the African touch in our upgraded rooms. The upgrade is being implemented in phases and the next phase will be upgrade of bathroom facilities. Hopefully the phase will be complete by your next visit.

We look forward to hosting you once again at LAICO Regency hotel.

Regards
Gerard Bouchereau
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about LAICO Regency Hotel

Property: LAICO Regency Hotel
Address: Uhuru Highway | City, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Casino Hotel in Nairobi
#26 Spa Hotel in Nairobi
#35 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — LAICO Regency Hotel 5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to Nairobi and to the LAICO Regency Hotel, offering quality hotel accommodation as well as inspiring conference facilities in Nairobi, Kenya. LAICO Regency is considered among the best Nairobi leisure and business hotels.Perfectly suited for today's traveller, LAICO Regency offers quality service, to ensure guests' comfort at all times within a warm and welcoming atmosphere. ... more   less 
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Also Known As:
Regency Hotel Nairobi
Grand Regency Hotel Nairobi
Regency Hotel Laico

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