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“Excellent Option in Nairobi” 5 of 5 bubbles
Review of Sarova Stanley

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Sarova Stanley
Ranked #8 of 161 Hotels in Nairobi
Certificate of Excellence
Geneva, IL
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent Option in Nairobi”
5 of 5 bubbles Reviewed January 22, 2014

My husand and I stayed here for two nights and loved this hotel. We had been concerned about the Nairobi portion of our visit to Kenya and Tanzania but there was no need. Security was very tight here which we appreciated. Staff were friendly and courteous. We enjoyed having a drink in the Exchange Bar and eating in the Thorn Tree Café where breakfasts and dinner were very good. Our room was well appointed and the bed was very comfortable. Would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ReginaMGeneva_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear ReginaMGeneva_IL,

Many thanks for your review.

It was our pleasure to host you. We are glad that you loved the hotel. Security in and around the hotel was sufficient and that the team made your stay more memorable. We are also happy that the Exchange Bar and Thorn Tree restaurants had a great choice and variety of offering for you and the room, especially the bed, was very comfortable.

We appreciate the feedback and look forward to hosting you again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,020 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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Chengdu
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed January 13, 2014

The rooms here are lush, but there are some let-downs. The staff are generally friendly but not particularly eager to help, maintenance is struggling (maybe we were unlucky but we had no hot water for two nights and the pool was under construction), and the breakfast buffet could use some work.

Considering its reputation and history, I think the Sarova Stanley could use some polishing. There are better places to spend your money, I would say.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ChengduTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 28, 2014
Dear ChengduTraveller,

Thank you for your review on TripAdvisor.

We are glad that our guestroom lushness met your expectation and our team was friendly.

We regret that our service and product let-downs made your stay less memorable. As pointed out, interaction with our team was below expectation. Our brand standards encourage the team to anticipate guest needs and resolve all the concerns raised to guest satisfaction. We have scheduled a number of trainings to resolve this gap and ensure we are proactive and attentive as possible, without being intrusive.

On the concern raised of lack of hot water for two days, we apologize for the inconvenience caused. One of our pipes developed a hole that caused it to leak. The engineering team had to shut down the hot water system to deal with the situation as fast as possible. Be assured that the situation was resolved and all is now well. The Pool deck restaurant was also reopened with a new look. We have discussed with our resident engineer on how future maintenance jobs will be handled to minimum guest inconvenience and interruptions.

Our Chef has already followed up with the concern on breakfast to ensure our guests expectation is met and exceeded.

Once again, thank you for your feedback and we look forward to hosting you again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

My wife and myself stayed there for 3 nights at the start of our safari in September 13th. We did enjoy our stay, the room was quite larger than I thought it would be, it was one floor down from the pool area. I only have 2 faults about the hotel, one is the reception staff could be a little friendlier and more helpfull. The day before we were to fly out I lost my Tilly hat somewhere in the front breezeway, didn't realize till next morning while packing so when I asked the reception if they could look in lost and found, she said no problem, I was watching her from the breakfast room, she never left, never did anything about it. That's a 85 dollar hat, and when in the safari camps not many places to get a replacement. The only other thing I can say is stay away from High Tea, they need to understand what High Tea is. Other than the 2 minor things its a good jump start to our vacation

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank deigo762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear deigo762,

Thank for choosing to stay with us, it was our pleasure to host you. We appreciate your candid feedback.

We are happy that you enjoyed your stay with us and that the room experience exceeded your expectation.

We regret the perceived non-action of the team member at the reception. She never left her station, but, she called and alerted our security team. They checked physically our lost and found items for the Tilly hat. We also appreciate your comment on the afternoon high tea. Both of these areas have been addressed to ensure a wholesome guest experience.

We look forward to jump starting your vacation again.

Warm regards,
David Gachuru.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed January 3, 2014

You'll feel trapped here, due to security concerns, and while the food and drink are of good quality they are also very expensive if you are paying personally. The hotel caters to NGOs and the UN, along with crony accountancy and other consultancy companies.

The rooms are excellent, as is the business centre. And, beware the prostitutes the hotel lets sit at the bars- they will be alone, sipping thru a straw on one drink, dressed modestly as-if they were a lone female on business (as if that could happen in Kenya these days).

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank clayton v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear clayton v,

Thank you for your review of your last stay with us.

It was our pleasure to have hosted you in June 2013 while you were on business travel to Nairobi. We are glad that we exceeded your expectation on food and drink variety and quality, guest room ambiance and space and the business center services.

We have noted the issues raised on the various areas of concern. This has formed part of our teams action plans to improve this year. We hope to host you again with renewed expectations.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kununurra, Australia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

Nice hotel, central to everything. We were met on time by the airport shuttle in the middle of the night. Driver was helpful with recommendations for our first visit to Nairobi, same with all the staff. Very friendly service. Great buffet breakfast!

  • Stayed November 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malawilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear Alanna D from Australia,

Thank you for your feedback, it was our pleasure to host you.

From your review, we have noted that our location was central to all you needs. We appreciate the special mention of our driver who met you at the airport as helpful. The same with all our team members whom you interacted with. We are glad that you rates breakfast as great.

We look forward to hosting you all again.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 3, 2014

I stayed at this hotel from 25th Dec to 31st Dec. The rooms were immaculately clean,beds very comfortable, heated swimming pool, very good security and excellent buffet breakfast. I would recommend this hotel for both leisure and business travellers

Room Tip: The rooms facing Kenyatta Avenue give you a great view of Nairobi's skyline
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AshmanSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear AshmanSA,

Thank you for your review.

We are glad that you chose to stay with us during the festive period. Thank you for the kind remarks on our housekeeping efforts, comfortable beds, heated swimming pool and excellent buffet breakfast. We are glad that you have recommended us to all guests who will be reading your review.

We are happy the room gave you a great view of the city worth mentioning.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

Had business meetings there and loved the service. They really made me feel at home and enjoyed my whole day there. The food was a bit average but their service was able to hide that all together. This hotel is old butstill nice and locate in the middle of town.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThuleN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 11, 2014
Dear ThuleN,

We appreciate your feedback.

Thank you for hosting the business meeting in our convenient location in the middle of town. We are glad that it felt like home albeit the food being average. Our Chef has noted the comment for his immediate action. It was our pleasure to host you in our heritage hotel.

Looking forward to hosting you again.

Warm regards,
David Gachuru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Property: Sarova Stanley
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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