We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sarova Stanley
Nearby Hotels
Tribe Hotel(Nairobi)
$214
$191
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Palacina Residence & Suites(Nairobi)
$188
$181
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$143
$133
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$216
$153
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
$162
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$206
$154
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Eka Hotel Nairobi(Nairobi)
$154
$143
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$240
$183
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$133
$113
Travelocity
View Deal
  • Free Wifi
  • Free Parking
$81
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,238)
Filter reviews
1,238 results
Traveler rating
674
419
94
28
23
Traveler type
Time of year
LanguageAll languages
More languages
674
419
94
28
23
Show reviews that mention
All reviewsthorn treethai restaurantexchange barstock exchangepool deckhistorical hotelold world charmclassic hotelfifth floorhealth clubcentral locationhotel staffsecurity guardlate checkbusiness districtcolonial stylerooms are spacious
Filter
Updating list...
702 - 707 of 1,238 reviews
Reviewed October 1, 2013

The reception is excellent , very polite members of staff, you get all the information you need.
The rooms are very clean and well furnished.I dont want to single any staff because all the staff i interracted with them are very cooperative and assisted me in a great way.

The lovcation of the hotel is very at the heart of Nairobi and one can walk easily sampling the city.I was very impressed by the facility.

Room Tip: I will recommend the facility to all the travellers willing to spend some time in Nairobi.All rooms are good.
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hillary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 7, 2013

Dear Hillary K,

Thank you for your review. We are delighted that you enjoyed your stay with us and thank you for taking the time to share your positive experience at Sarova Stanley.

Our customers are paramount to us and we are heartened by your kind comments regarding the reception team and the service you received from them. We are also pleased that the convenient location made it easy for you to walk and sample the city. Thank you for your recommendation.

Looking forward to hosting you again.

Warm regards,
David Gachuru
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Very well kept old colonial hotel in the heart of Nairobi. Excellent staff (managed a nice cake surprise for my wife's birthday). Room spacious and very well appointed, nice idea to include in the TV channel guide what channels at what time show children's programming. Bathroom will equipped. Breakfast with smoked salmon and free bubbly truly 5 star quality. Free internet country specific wonky, moving larger files impossible, but general email check works. I cannot say anything about the environs, as we arrived after dark and were strongly discouraged from leaving the hotel. Also not sure if the amount of security was Westgate related, but we had a guard on every floor. Despite security concerns, the sleep quality was excellent.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank caipirina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 7, 2013

Dear caipirina,

Thank you for your review. We appreciate your taking time to give us feedback on your last stay with us.

We are delighted that you enjoyed all the smaller details we take pride in offering our guests. Indeed, it is our main aim is to exceed our guests expectations and we are glad to hear that we have achieved our goal in terms of our excellent staff, spacious rooms, listing of children programming, bathroom amenities, breakfast of salmon and bubbly and the birthday surprise.

As always, we have passed on your lovely words to the team who take so much pride in ensuring that all of our guests only receive the very best in service.

Warm regards,
David Gachuru
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013 via mobile

An outstanding stay from start to finish. Yes it's a little pricey but for the level or service and Luxury it's worth it. We stayed on the 1st night of our honeymoon and have re-booked for a further night when we return from safari. Massages were very good and reasonably priced. Breakfast

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jezsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for your review. We are glad your stay was outstanding from start to finish as we hosted you twice; during your honeymoon and after. We appreciate your kind comments on our value for money on the luxury offered, massage and breakfast choices.

We hope to host you again in the near future.

Warm regards,
David Gachuru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

All the staff were incredibly polite, courteous, very nice and friendly.
Answered all our questions, offered service we did not even think about!
The Thai restaurant in the hotel is a MUST!! our server Elisabeth was simply the best!
Edgar at the room service was so pleasant and nice! went out of his way to ensure our satisfaction!
Room service made sure everything was more than asked for!!

the only downfall is the traffic and high pollution due to bad exhaust standard of the city.
But the hotel is truly amazing!
highly recommend and would return anytime!

Thank you all Stanley staff!

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jrsamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for taking time to give us a review of your last stay with us.

We appreciate the pictures that you have shared with us. They confirm your pleasant experience at the hotel. We also wish to appreciate your special mentions on our team members, Elisabeth and Edgar, who went out of their way to ensure you have a memorable meal experience.

On the traffic and pollution in the city, we understand your concern. However, just like any other busy town, we are working to manage the our challenges.

Once again, we appreciate your comment as a truly amazing hotel. Looking forward to hosting you again.

Warm regards,
David Gachuru.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

I had chosen Sarova Stanley over other international chain of hotels, wherein I usually stay and I am quite happy to say that my decision was right.

Right from airport pick-up and check-in to check-out, my stay was smooth as silk. In first week of September, I was there for whole week from Monday to Saturday. Room given to me was quite comfortable and well appointed in all aspects including shower area.

Sarova Stanley is highly recommended being central location and convenient with super market and CBD nearby. It’s one of the oldest, but very well maintained hotel with rich history.

I am vegetarian and didn’t have much expectation but was surprised with good veg spread in breakfast and that also with changing menu every day.

I found the entire staff quite courteous, helpful and co-operative. Of course, everything starts from top management and I would like to especially mention and appreciate Mr. David Gachuru (GM), with whom I had wide ranging discussion and gained lot of information.

I will be coming back soon and would like to stay on same floor again.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sunilgarg20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for your feedback.

We are glad to have been selected out of the other hotels in the city. Your experience from the airport, check-in, your stay and check-out was smooth as silk. Thank you for the mentioning on your vegetarian preference that exceeded your expectation. I am glad to have met you, we did have a pleasant discussion and shared the hotel's history with you.

We look forward to your next stay.

Warm regards,
David Gachuru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews