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“safe,beautiful, amazing food, very friendly and professional staff”
Review of Sarova Stanley

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Sarova Stanley
Ranked #5 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed September 28, 2013

All the staff were incredibly polite, courteous, very nice and friendly.
Answered all our questions, offered service we did not even think about!
The Thai restaurant in the hotel is a MUST!! our server Elisabeth was simply the best!
Edgar at the room service was so pleasant and nice! went out of his way to ensure our satisfaction!
Room service made sure everything was more than asked for!!

the only downfall is the traffic and high pollution due to bad exhaust standard of the city.
But the hotel is truly amazing!
highly recommend and would return anytime!

Thank you all Stanley staff!

  • Stayed: September 2013, traveled as a couple
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Thank jrsamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for taking time to give us a review of your last stay with us.

We appreciate the pictures that you have shared with us. They confirm your pleasant experience at the hotel. We also wish to appreciate your special mentions on our team members, Elisabeth and Edgar, who went out of their way to ensure you have a memorable meal experience.

On the traffic and pollution in the city, we understand your concern. However, just like any other busy town, we are working to manage the our challenges.

Once again, we appreciate your comment as a truly amazing hotel. Looking forward to hosting you again.

Warm regards,
David Gachuru.

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Reviewed September 27, 2013

I had chosen Sarova Stanley over other international chain of hotels, wherein I usually stay and I am quite happy to say that my decision was right.

Right from airport pick-up and check-in to check-out, my stay was smooth as silk. In first week of September, I was there for whole week from Monday to Saturday. Room given to me was quite comfortable and well appointed in all aspects including shower area.

Sarova Stanley is highly recommended being central location and convenient with super market and CBD nearby. It’s one of the oldest, but very well maintained hotel with rich history.

I am vegetarian and didn’t have much expectation but was surprised with good veg spread in breakfast and that also with changing menu every day.

I found the entire staff quite courteous, helpful and co-operative. Of course, everything starts from top management and I would like to especially mention and appreciate Mr. David Gachuru (GM), with whom I had wide ranging discussion and gained lot of information.

I will be coming back soon and would like to stay on same floor again.

  • Stayed: September 2013, traveled on business
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Thank sunilgarg20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for your feedback.

We are glad to have been selected out of the other hotels in the city. Your experience from the airport, check-in, your stay and check-out was smooth as silk. Thank you for the mentioning on your vegetarian preference that exceeded your expectation. I am glad to have met you, we did have a pleasant discussion and shared the hotel's history with you.

We look forward to your next stay.

Warm regards,
David Gachuru

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Reviewed September 27, 2013

Well, staying in downtown Nairobi is not necessarily the obvious choice for holiday makers, but in terms of convenience for an early morning dash to the airport it is pretty good. There are now many modern hotels in the outskirts of Nairobi, but the Stanley certainly has its merits. To start with it is still a very comfortable, well-run hotel with good service. Then, it has history on its side, with being in this place for a long time - and the touch of class that comes with it. The first floor bar is unbeatable with the views onto the hustle and bustle of downtown from very comfortable armchairs, and the Thai restaurant is a somewhat unexpected but nice touch (reviewed separately). So, if you are looking for a convenient city hotel for business or for an overnight with an early departure to the airport (before traffic gets clogged up) it is definitely a good choice !

Room Tip: The higher the better, but the windows are well insulated for noise, and all rooms are air-condition...
See more room tips
  • Stayed: September 2013, traveled on business
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Thank Volker H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Mr. VolkerHuls,

We would like to thank you for your review.

Thank you for your comments on a comfortable, well-run hotel with good service, unbeatable bar with view of the city on the 1st floor and the Thai restaurant. Also we appreciate your recommendation to all wishing to stay in the city because of our convenient location.

We appreciate your feedback and room tips. looking forward to hosting you again.

Warm regards
David Gachuru.

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Reviewed September 27, 2013

This hotel was better than expected. We were treated like royalty , felt extremely safe with security at the doors and on every floor. The food was delicious, rooms cleaned thoroughly every day, and the staff were extremely nice. It's located in the heart of Nairobi, so the perfect location for shopping. The only downfall to being in the center of the city is the travel time to remote areas like safaris & visiting the Masaii. The city traffic is extremely busy and you can sit for 1-2 hours only moving a kilometre.

  • Stayed: September 2013, traveled with friends
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Thank kimstreep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear kimstreep,

Thank you for your feedback.

We are proud to be a safe haven in Nairobi's central business district. Our location was also convenient for your shopping requirements. We were happy to host you are royalty.

Being the in the city centre, the town has grown around us attracting various business and leisure activities. This is one of the reasons, the city is busy. However, we proudly stand in the middle of it as a secure and calm location.

We hope to host you again in the near future.

Warm regards,
David Gachuru.

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Reviewed September 26, 2013

We spent just one night at the Sarova Stanley and fell in love with this gracefully ageing hotel. The staff and service were the best we experienced in Kenya and the bars and restaurants we tried were all of a very high standard.

Add in the fact that the Stanley has such a rich history (Ernest Hemingway apparently stayed for a while) and its central location (a 20 minute drive to the Carnivore and Wilson airport when Nairobi's traffic is behaving itself) and you have yourself a hotel that works for business (I organized a conference there) and pleasure.

While the rooms are comfortable, I've given the Stanley an average sleep quality rating because of the noise we had to deal with from upstairs or from the building next to the hotel. It sounded like someone was dragging mental trunks across the floor. Fortunately, we were exhausted and after a while the noise didn't bother us but lighter sleepers would definitely have been kept up.

TOP TIP: Avoid rooms 223 or 224 because of the noise. Ask for a room that faces the front, if possible.

  • Stayed: September 2013, traveled as a couple
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Thank travelgoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for your review.

It was indeed our pleasure to host you during your last stay with us. We are glad to have shared our history and heritage, embedded in our hotel with you. We are proud to be the custodians of Nairobi's history; hosting guests on business and leisure.

We regret the noise the internal and external noise that led to an average sleep quality. The internal noise has been managed. On the external noise from our neighbors, we are consultative talks with them to see how best we can work together to ensure we meet all our guest needs.

We look forward to hosting you again.

Warm regards,
David Gachuru

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Reviewed September 25, 2013

We just returned from2 nights at the Sarova. It is a beautiful historical hotel in downtown Nairobi that was built in 1902 and the hotel has many wonderful pictures throughout the building chronicling its history. It has been updated but still retains a classic look from its past.

The room was large and nicely decorated. There was abundant hot water with very good water pressure. The room was quiet and very comfortable. Each morning there was a very ample breakfast buffet. We did not try the restaurant for dinner but chose to eat outside of the hotel. Wifi was free and worked very well.

We were in Nairobi when the terrorist attack at the mall occurred. At no time did we feel unsafe in the hotel and the staff went out of their way to project calm. It was very impressive.

We enjoyed visiting the elephant orphanage with Lawrence from Big Safari, which was recommended by the hotel. He was very adept in helping us get a prime spot for viewing the baby elephants- an experience not to be missed. We also enjoyed the Nairobi Gallery- a small museum near the hotel with many beautiful artifacts. We were lucky to have Felix as a guide there- he works for the Gallery and is very proud of the collection.

The only negative was a charge to use the business center to print out boarding passes.

We can highly recommend this hotel for a stay in Nairobi.

Stayed: September 2013, traveled as a couple
Thank happyhiker66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Guest,

Thank you for your review.

We were glad to have hosted you in Nairobi's landmark, Sarova Stanley, since 1902. We have endeavored to maintain the history and heritage of Nairobi in the building structure, pictures, fixtures and fittings. Thank you for returning back after your trip to another Sarova property.

Our quiet and spacious guest rooms, good water pressure in the shower and stable WiFi, exceeded your expectation. The safety of our guests is paramount and our efforts to ensure our guests remain safe and calm is of utmost importance to the team. We are also glad that Nairobi offered you a number of attractions to visit - Elephant orphanage, Nairobi Gallery and Nairobi National Park. We are glad you enjoyed yourselves and out travel partner was a great guide.

On the issue raised of the business center, we have amended our practice to allow for the printing of boarding passes at no extra cost.

Once again, we appreciate your review and we look forward to hosting you again.

Warm regards,
David Gachuru.

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Reviewed September 23, 2013

Super friendly staff and generally concerned about your well being and happiness. Lovely food and rooms. Overall brilliant and wonderful place to stay. Thank you so much for making my first stay in Nairobi extremely pleasant. I would definitely recommend it

  • Stayed: September 2013
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Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded October 1, 2013

Dear Laura M,

We would like to thank you for your review via mobile of your recent stay with us.

We appreciate your comments on our super team who made your stay happy, lovely food and guest rooms. We were glad to be be your first host in Nairobi and for exceeding your expectations. Thank you for rating the hotel and its products 5 star.

We look forward to your next stay and for hosting all the guests you have recommended to us.

Warm regards,
David Gachuru

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Business Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#4 Spa Hotel in Nairobi
#5 Luxury Hotel in Nairobi
Price Range: $128 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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