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All reviews thorn tree thai restaurant exchange bar stock exchange historical hotel pool deck old world charm classic hotel fifth floor health club central location hotel staff rooms are big late check business district downtown nairobi buffet breakfast
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Reviewed July 8, 2013

Great hotel in the middle of Nairobi. Excellent service, nice staff, good food and nice gym & spa! Internet included and worked just fine. High security, easy to walk out for shopping.

This is an excellent business hotel.
Will be back!

  • Stayed: June 2013, traveled on business
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1  Thank Tommy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded July 16, 2013

Dear Tommy C,

We appreciate the time taken to give us your feedback.

Thank you for rating us 5 star and an excellent business hotel.

We look forward to your next visit. Kindly contact us directly for airport transfer services.

Warm regards,
David Gachuru

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Reviewed July 5, 2013

Came here having spent the day travelling to Kenya from the uk, as we were getting married in Kenya they spoilt us by leaving cake, flowers, rose petals and a towel arrangement in our room, this was a nice touch.
All staff were friendly, approachable and efficient, the room was clean and everything worked, there was also free wifi, which wasn't brilliant, but it was free so you can't complain.
Breakfast was lovely, plenty of choice and everything was fresh and well presented.
The swimming pool on the roof was brilliant, warm and relaxing.
All in all they left a really good lasting impression on us and we would be glad to return.
A brilliant start to a brilliant holiday!

Stayed: June 2013, traveled as a couple
Thank Griff84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded July 16, 2013

Dear Griff84,

Thank you for your review and congratulations on your wedding.

We are happy to have shared this memorable stay with you and also happy that all lead to a brilliant stay. We look forward to hosting you again with more memorable memories.

Warm regards,
David Gachuru

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Reviewed July 3, 2013

We stayed here for 4 days and was the start of our Kenyan trip. The hotel room was of spacious size and well kept. The cleaniless was faultless and had all the room facilities that you would expect. Breakfast was a vast array of choices and very nice, with a good service. Our only issue was that one day we had a drink in the bar and was a bit on the pricey side. Overall we enjoyed our stay here and all the staff were very helpful.

Room Tip: Higher floor will give a good overlook of the city
  • Stayed: June 2013, traveled as a couple
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Thank charleigh p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded July 16, 2013

Dear charleigh p,

Greetings and thank you for your email.

W have noted your kind comments during your recent stay with us. We are glad that overall you enjoyed your stay and all the staff were helpful.

For your next visit, kindly contact us directly as we look forward to hosting you again.

Warm regards,
David Gachuru.

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Reviewed July 2, 2013

The team at the Sarova Stanley is great. Special regards to Carolyne Mweseli, Kagunga, Jedidah, Anthony, Leonard, Frigustus, Jared Lucy, Ruth and Paul Ngeno. The team is there for the clients to ensure you receive the best.

The rooms are clean, secure, well aerated and spacious.

Room Tip: The eastern rooms gives a view of Kimathi street.
  • Stayed: June 2013, traveled on business
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Thank ggruheni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded July 16, 2013

Dear Guest,

Thank you for your feedback.

We appreciate the special mentions of our team members who made your stay memorable.

Looking forward to your next visit.

Warm regards
David Gachuru

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Reviewed July 2, 2013

My wife and I arrived at Jomo Kenyatta Airport Nairobi at 6am on a Monday morning. So glad that the Sarova Stanley allowed us an early check-in without any additional cost [Bravo Sarova Stanley]. On arrival after our cab driver struggeled through the rush hour Nairobi traffic, we were greeted warmly and led to our huge room.
We had meetings from late morning so a few hours sleep was very welcome. Comfortable bed too.
Thick curtains kept the light and traffic noise out.
Wifi worked on my 'phone but not on my wife's. [It later transpired that for additional 'phones a code was required - but this did not work so we were to await the IT experts the next morning].
That evening we decided to book at the Stanley's Thai Chi restaurant. Whilst dressing up to go the the Thai Chi we found that the plug of the iron which we ordered from house keeping kept falling out of both of the two sockets available. Booking was not difficult. When we entered the restaurant was half full and we were very warmly greeted by the staff all in Thai attire. The ambiance of the restaurant was grand but very dark [difficult to read the menu] As the menu was difficult to read we were told that we would be assisted by a waiter For starters i ordered the Tom yam soup and my wife asked for grilled prawns the waiter showed my wife the item on the mennu which sted freid prawns - but the waiter assured us that they were grilled prawns. My starter was okay, not like a Thai Tom Yam soup, but similar. My wife got s few white balls of something which she found did not taste like prawns at all. She asked the waiter that these were not grilled prawns and she would not have this dish. It took our waiter a long time before he decided to tkae away the dish. By this time I had finidhed my starter. The mains were okay. A more senoir water explained that this was a dish with mashed up prawn with a variety of other ingredients but not grilled prawns. We left the restaurant disappointed.

As soon as we reached the room out sockets were sorted! wonderful.

Next morning still no wifi for my wife's 'phone.

Breakfast was good in the Thron tree cafe. I remembered my teenage days in the mid 60's living in Nairobi and having coffee there and people watching

We attended meetings the following day and that evening we decide to eat in the Thorn tree restaurant. The meal came with a complimentary starter which was such a treat, whilst eating the starter. Ravi the deputy food and beverage manager came to us and inquired about our evening the previous day. I was amazed that he took such an interest in our dissapointment. We explained everything to him and he stated that he woudl be making changes to the menu and also be looking into staff training. I thought that was so good Full marks for customer service. To top it up he waived our dinner bill charges. After this he arranged for us to use the business centre internet as my wife's wifi was not working. Depsite our initial dissapointment, Ravi took so much care and attention to ensure our visit was not marred by this one incident that he must surely be one of the few hotel managers in the world worthy of 6 stars!
All staff were lovely and caring.

We will certainly be back
.

  • Stayed: April 2013, traveled on business
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Thank MO553RO655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded July 5, 2013

Dear MO53RO55,

Thank you for your detailed review.

We are extremely glad to read about your experience during your last stay with us. We have noted all the points raised for our action.

We look forward to hosting you again.

Warm regards,
David Gachuru

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