We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location and Business Class Hotel”
Review of Sarova Stanley

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sarova Stanley
Ranked #8 of 167 Hotels in Nairobi
Certificate of Excellence
Reviewed April 13, 2013

Stayed here twice in April. Both times found the place satisfactory, clean, and comfortable. The dining room is good not great. Drinks are so-so. They kept messing up orders for a bloody mary and a dirty martini. Then they ran out of tomato juice. The ran out of many of the menu items as well and we were eating at 7:30 pm, not late not early. Go figure. However, they did store our luggage for a week while on safari for no charge, so no complaints.

Room Tip: Ask for a room facing inner courtyard if you want peace and quiet.
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stargatebabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 24, 2013

Dear Stargatebabe,

Thank you for taking the time to submit a review on Trip Advisor following you recent stay with us.

We value your feedback as it gives us the opportunity to follow up on your experience. We have noted your observations about the gaps in our restaurant and we are working to ensure our service provision is up standard.

In the meantime thank you for choosing to stay and it is our hope you will be back with us on a future visit to Nairobi.

Warm regards,
David Gachuru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,162)
There are newer reviews for Sarova Stanley
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

718 - 724 of 1,162 reviews

Reviewed April 10, 2013

This is one of the old hotels and it takes you back to the colonial charm. Everything is recently renovated though, so the rooms are gorgeous and comfy. I stayed there Sept 2011 and refer people there all the time. It is in a great location, just a few minutes walk to the Archives and shopping. Breakfast was great and all in my group enjoyed our dinners as well. I wish I had more time to just relax in the room - next time.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BenefacTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 24, 2013

Dear BenefacTours,

Thank you for taking the time to give us your feedback.

We are delighted you enjoyed your experience with us. Our rooms and breakfast and location met your expectation.

Hoping to have the opportunity to welcome you back again for a more relaxed stay.

Warm regards
David Gachuru.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

Had a wonderful one evening stay at the Sarova Stanley. The concierge were incredibly helpful and accommodating - they sent bell boys with you to walk in the city to show you where grocery stores and ATMs were to keep my friend and I (two females) safe since it was getting close to dark. I had an early flight out the next morning and they arranged a taxi and early breakfast in their restaurant. Dinner at their Thai Chi Thai food restaurant was incredibly delicious and well priced for what you are receiving. The spa was also a great experience and was also quite accommodating to my late schedule arriving back from safari. The rooms were excellent, free Wifi, AC, nice bathtub/shower, mini-bar, safe, TV, and all amenities including a fruit bowl upon arrival. The maintenance staff worker came at 11pm to fix a faulty wall plug so I could charge my devices. Overall, a great experience and I would definitely stay here again given the chance and recommend it to others.

Room Tip: Specify the type of bed set up you would like (two twins, one double, etc.).
  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 24, 2013

Dear Sara M,

Thank you for taking the time to send your comments about your recent stay.

We greatly value your feedback and we are delighted that you enjoyed your stay. I hope there will be an opportunity for you and your friend to visit us again, either on business or at leisure, and we very much look forward to welcoming you back.

Thank you again for choosing to stay with us.

Warm regards,
David Gachuru.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

Having stayed at the Stanley twice I would recommend it as a great launching point upon arrival in Nairobi Kenya. The rooms are well appointed and the staff are very friendly. Security upon entry appears a little intimidating with the airport like scanner, but you soon realize that they don't care how loudly it beeps for their guests! The food is average but the roof top pool and poolside bar are a lovely treat.

Stayed: April 2013, traveled as a couple
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 24, 2013

Dear Adam M,

Thank you for your feedback, it was our pleasure to host you again.

We have noted the point on our security, scanner and food, however we appreciate your recommendation as a launching point to other parts of Kenya.

We look forward to hosting you more and more.

Warm regards,
David Gachuru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

This hotel does what few in Africa do - offer all the amenities and service you'd expect to find in a hotel in the US or Europe, with the service to match. It is very centrally located in Nairobi Central Business District (though getting in and out can be subject to many minutes in the jam). The staff are terrific, and I found the food great (but only had light snacks in the thorn tree and the exchange bar). Rooms were classy, with large Sony TVs, nice AC's, lovely soaps / accessories, etc. But the mattresses on the beds were hard as rocks and the pillows small. The rooftop pool was a great way to wash away Nairobi grit at night.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bugdocsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 10, 2013

Dear bugdocsea,

Thank you for your review.

We appreciate your kind comments on our level of standard of amenities and service. As a historical hotel since 1902, we have continuously focused our efforts on customer service. Our location in the centre of Nairobi attracts many people and this results in traffic snarl-ups.

We have noted the areas of concern for us to address.

Looking forward to hosting you again.

Warm regards,
David Gachuru.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

The Stanley is one of Nairobis top hotels. Hemingway and many, many other celebrities stayed here. It's old school luxury - super comfortable rooms, super polite and efficient staff, a nice gym and a cool pool on the roof. I highly recommend this fabulous, though pricy hotel if you visit Nairobi ... but please don't eat there! The food is terrible, the coffee is even worse. Go outside and have your meals and a decent cup of coffee.

Stayed: December 2012, traveled as a couple
Thank Mogeltoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 10, 2013

Dear Mogeltoft,

Thank you for your review.

We are glad to be part of Nairobi's history and to see the city grow around us as we remain resilient. Our guestrooms, polite and efficient staff, gym and swimming pool you rated as old school luxury. Thank you for your your recommendation

We have noted the issue of concern and are addressing it as a gap in standards.

Looking forward to hosting you again.

Warm regards,
David Gachuru.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

A Wonderlands to have a meal the pool restaurant good caveat buffer excellent service frome security all round it's a place you enter and you feel the warmthhe welcome you till you feel like you been there before

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Otsyula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this reviewResponded April 10, 2013

Dear Otsyula A,

Thank you for your feedback.

We are glad to have met and surpassed your expectation and look forward to welcoming you back.

Warm Regards,
David Gachuru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Fairview Hotel
#3 of 167 in Nairobi
1,285 reviews
The Heron Portico
#7 of 167 in Nairobi
502 reviews
Show Prices
Show Prices
Show Prices
InterContinental Nairobi
#19 of 167 in Nairobi
1,019 reviews
Fairmont The Norfolk
#10 of 167 in Nairobi
1,040 reviews
Nairobi Central Business District
Best Western Plus Meridian Hotel
Show Prices
Show Prices
Show Prices

Been to Sarova Stanley? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sarova Stanley

Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Price Range: $137 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, HostelWorld, Orbitz, Booking.com, Travelocity, TripOnline SA, Cancelon, Hotwire, Agoda, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sarova Stanley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing