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“Awesome experience, best staff ever!” 5 of 5 bubbles
Review of Sarova Stanley

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Sarova Stanley
Ranked #8 of 161 Hotels in Nairobi
Certificate of Excellence
Bel Air, Maryland
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Awesome experience, best staff ever!”
5 of 5 bubbles Reviewed January 17, 2013

We stayed at the Stanley at the beginning and end of our trip to Kenya December 2012 and Jan 2013. The rooms were comfortable, clean and well appointed. The restaurant served good food at a reasonable price. The location allowed for walking the downtown area, and they provided a map and advice on the safe ares to walk. But it is the people there who made the stay so wonderful. The genuine caring and concern they showed when our safari company driver didn't show up on the last day. Joanne, Eva, and the manager, Duncan, worked tirelessly to make phone calls to try and contact them for us. They called the tourism ministry and places i would not have known about to get contact information. They allowed me free use of the business center after we were checked out. And when they were able to contact the company came and told me that they were disappointed in the way the safari company handled the situation. When we left fer the airport, they knew we would be there for several hours and sent us with two complimentary water bottles each so we wouldn't get thirsty. I can't say enough nice things about the people at the Stanley, who worked all day with us to make sure we were taken care of when we had been abandoned. Duncan told us it was because the people there genuinely like what they are doing, and i would have to agree. Joanne told us she know how she would feel if she was in our situation -- and even stopped by to say good bye when her shift ended. When you are far from home it is nice to know that there are people there who will help you in any situation, even when it is beyond their responsibility. Thank you Sarova Stanley for all you did for us.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trilobite929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 22, 2013
Dear Guest,

Thank you for taking time to write a review of your last stay with us.

We are grateful for your feedback and especially the mention of our colleagues who made your stay most memorable.

We look forward to hosting you again.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,015 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
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York
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

We stayed at the Stanley twice in August 2012 as part of our Safari trip in Kenya. We found the hotel to be immaculately clean, with lovely attentative staff. The Thai restraunt was fabulous and we ate there most nights of our two stays. I loved reading about the history of the place and am pleased I have stayed in such a place with so much character and charm. The only complaint I would have would be for the smokers. My husband is a smoker, and he finds going outside for a cigarette not a problem, but to exclude smokers completely from the pool area I did find a bit wrong. Being a non smoker myself, I did feel they ought to be allowed at least a small area upon that floor where they could have a cigarette. But all in all a good stay and would recommend it to anyone.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cdtravellerYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 14, 2013
Dear Guest,

Thank you for your review, we appreciate guest feedback.

We are glad that the heritage of the hotel was full of charm and character. We have noted all the comments for our continuous improvement. In addition, thank you for the recommendation.

Warm regards,
David Gachuru,
Sarova Stanley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadbeach, Queensland, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 10, 2013 via mobile

The Sarova Stanley was so refreshing after an 8 day safari. Great location in town, can easily catch a cab or matatu to go anywhere.
Very friendly and helpful staff. Eva, the Brand Ambassador, was kind enough to show us several rooms before we decided to stay here. All other staff we encountered were so welcoming and kind.
The gym and sauna/steam room facilities are wonderful.
Breakfast was great with a variety of options and great yogurt toppings.
The room was very comfortable (soft beds are hard to come by in Kenya, this was the best by far), good A/C, bathtub and powerful hot shower, robes etc.
The hotel is very clean and charming. Would only stay here if we come back to Nairobi.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haitchy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 14, 2013
Dear Guest,

Thank you for your review on our Refreshing Hospitality. We look forward to hosting you again in your next visit.

Warm regards,
David Gachuru
Sarova Stanley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

We stayed for two nights on our way to and back from Masai Mara. We were struck by the Victorian elegance and the amazingly friendly staff as soon as we entered the hotel. We were given an excellent room.....spacious, spotlessly clean and very elegantly done. The Thai Chi restaurant was beyond expectations. The restaurant staff was so friendly and helpful....i would like to make a special mention of Nicolas. The Thorn Tree Cafe was also extremely good......the fish was simply out of the world. The breakfast spread was also very very good. We really enjoyed staying there.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nilakshi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 14, 2013
Dear Guest,

Thank you for taking time to post your feedback.

We are delighted that our refreshing hospitality met and surpassed your expectation. This motivates us to continually improve our products and services. We have noted your special mention and the pictures shared.

Once again, thank you and welcome back.

Warm regards,
David Gachuru,
Sarova Stanley.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

The hotel is located in the heart of Nairobi. The hotel old beautiful style and very friendly staff is only one reason for returning, the food is also delicious!
The hotelpool is very nice and has sun until the sunset, perfect for a swim and a drink!

The only problem is that the location makes the sleep a bit difficult as the matatus (minibusses) and larger trucks starts hooting as early as 04 in the morning. There are also a lot of traffic passing during the evening and people on the streets so ask for a room with windows not to the maindoor if possible.
As Nairobi is really getting crowded with cars one should consider it when choosing a hotel as getting around might take hours..!

Room Tip: It could get really noisy during the night and early morning, try to get a room away from the road.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Olifo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 14, 2013
Dear Guest,

Greetings and thank you for your review.

We are glad you had a pleasant and memorable stay with us, at the heart of the city, despite the noise from outside. For all future inquires, kindly contact us on thestanley@sarovahotels.com and we look forward to your next visit.

Warm regards,
David Gachuru,
Sarova Stanley.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Near London
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Just returned from an amazing 18 night stay at the Stanley and I can't praise the hotel highly enough. From the moment you walk through the front door you are instantly taken by the Victorian elegance of the place and the amazingly friendly staff. I was travelling with my 4 year old son who to be honest can be qiute boisterous at times but nothing was ever to much trouble for the staff who went out of their way to keep my son happy and make him feel welcome (something that you often can't say about 5 star hotels). Breakfast was a delight with freshly cut tropical fruits, pastries to die for and a never fading smile. Rose the egg counter chef would have my omelette made to perfection before I had got to the counter. Scolah & Beatrice the waitresses would have my son's glass of milk within seconds and we just felt so at home. The room was really large and very welcoming. Samuel our housekeeper would always be ready to help and keep our room well stocked with all the essentials. Also contrary to some comments we had no issues being on a low floor overlooking the nightclubs of Kenyatta Ave as the room had been very successfully sound-proofed Steve and the rest of the concierge team made sure that anything we needed could be found.

A great hotel which I will return to on my next visit.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nairobivisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, January 14, 2013
Dear Guest,

Thank you for your review.

We appreciate your feedback on your last stay with us. Thank you for the special mentions and the overall rating of the hotel.

Looking forward to hosting you again.

Warm regards,
David Gachuru
Sarova Stanley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strassen, Luxembourg
Level Contributor
103 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed December 18, 2012 via mobile

First of all the good:

- nice and comfortable room
- excellent Thai restaurant
- very polite and kind staff

But:

- I arrived around 9am and asked if I could access a room as I had to get ready for a more formal meeting. I was told that this would be possible if I would pay a full extra day. Sorry, but that's not usual. As I refused, I was told that 'it was my day of luck' and that I would get one and above all for free.
- my rate included a dinner. My dinner was nevertheless invoiced, I reminded about the rate and it was - partially - removed.
- beside the Thai restaurant - which is excellent - the other restaurants are rather basic and quality of the food is not up to the quality of the hotel.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank pabo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at Sarova Stanley, responded to this review, December 23, 2012
Dear Guest,

Thank you for your feedback.

We regret the experiences that resulted in the sentiments expressed in your review. We have noted your feedback on our level of interactions at check-in and check-out, our billing accuracy and food quality in the restaurants. We highly appreciate your feedback and it will go a long way to improve our standards and service delivery to our guests. It is such ratings that make all efforts worthwhile.

We look forward to welcoming you back. You may contact us on thestanley@sarovahotels.com or call +254 20 2757000 for future bookings.

Warm regards,
David Gachuru.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Property: Sarova Stanley
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#5 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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