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“Lovely hotel, perfect for short stays”
Review of Sarova Stanley

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Sarova Stanley
Ranked #8 of 165 Hotels in Nairobi
Certificate of Excellence
England
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Lovely hotel, perfect for short stays”
Reviewed June 13, 2011

We stayed for one night at the Sarova Stanley after a week in Mombassa - set in the smart banking district in the City. We arrived much earlier than exected due to early flight connection and this meant we were at the hotel by 09:30am (we were due around 11:30am). This is the ONLY hotel I have EVER visited that has been able to check us straight into a room on arrival this early and whilst I understand it was low season and there are many airport guests who check out early, this was a huge plus for us and was really appreciated.

The hotel style is amazing, very colonial with lots of history and pictureseverywhere but still with a modern feel. You are first greeted outside by the smartly dressed staff and could almost believe you are at a top London hotel. There is lots of dark wood and brass and everything is well looked after. The rooms are large and modern with lots of light and storage and everything you would expect from a quality hotel. The beds were super confortable and although we could hear some outside noise from local bars at night time which went on very late, this was not be a problem fas we were so tired, and for light sleepers would easily be resolved with earplugs. We actually had the best nights sleep our entire trip here! The pool area is great should you have time to use it and the bar is very smart indeed. There is choice of resturants if you dont fancy going out although, there are some great places nearby which are very safe to walk to.

Our only area for improvment would be the service we had in 2 areas. The first by the pool bar, there are plenty of staff but they will not come to you, you have to go to them to order and although it was a boiling hot day, our plates were left after lunch for several hours and infact were not removed before we left. The second, the service in the Thai restuarant, here we struggled with our waiter who we had to ask for a menu four times and everything seemed very difficult from ordering to getting the bill.

Apart from these 2 areas, all other hotel staff were wonderful from the reception, to the concierge, to the security, to the housekeeping. There is a small arcade of shops selling lots of supplies and gifts. The hotel even supply an early breakfast for airport departures.

One final point, please do not be concerned by the security presence in the hotel - there is a airport style metal detector on arrival and guards in the stairwell of each floor - it seems to be more for reassurance as everything felt very safe.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Traveller2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
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English first
St. Paul, Minnesota, USA
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2011

The Stanley offers a convenient and safe place to stay while in Nairobi. The hotel is decorated in an early 20th century style - elegant, lots of dark stained wood, with a colonial feel. This facility includes a large area for breakfast, a separate restaurants, bar, swimming pool, and health club. The rooms vary in size, but most are comfortable and spacious; the bathrooms are large with the usual features.

The breakfast buffet is excellent, with a wide variety of foods available, from a traditional European "continental" style to a range of hot items and eggs cooked to order. Western travelers will see some things that you don't recognize (especially among the vegetables), so you will have a chance to try something new. The restaurants and bar are also nice places to eat or visit. The health club is well maintained and has a wide selection of equipment.

Security is good, with screening for all guests entering the lobby. Security guards in the stairways prevent problems at night. They are always friendly. Strike up a conversation and learn some Swahili!.

However, be prepared for the realities of visiting a third world country. Of course, don't drink the water. Bottled water is always available from the hotel, and local stores are a short walk, where you can buy additional food and water. The internet connection is not always reliable, and sometimes the electricity goes out. The hotel does a good job of trying to shield the guests from these issues, but there is only so much that they can do. Please be patient with them; it is rarely their fault.

Room Tip: Reserve early. Local agents get the best rates.
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  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbicking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 13, 2011

The Stanley is located right in the middle of downtown. It is a perfect location if you want a very quick walk around town before returning to the safe surroundings of the Stanley.

The room was nothing special but nice and clean. The pool area was great and was heated at night so it makes for a great way to unwind after a flight. The gym was very well equipped and the spa was adequate except for the steamroom which smelt like a bunch of sumo wrestlers jockstraps.

The inhouse restaurants were nice and the food was fresh and reasonable value.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 5, 2011

Good hotel, rooms are big enough clean and serviced. The thai restaurant is very special, the breakfast good and very comprehensive but the bar area outside is a little run down for such and establishment.
I may still prefer the norfolk to the stanley though

  • Stayed March 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ipache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 5, 2011

We stayed in the Sarova Stanley hotel for one night on transit to go on Safari. We had a standard double room booked but were lucky enough to get upgraded to a suite which was really big and spacious! Its right in the centre of Nairobi with a high security presence where they get you to walk through a metal detector when entering the hotel. We stayed in the Sarova Stanley hotel for one night on transit to go on Safari. We had a standard double room booked but were lucky enough to get upgraded to a suite which was really big and spacious! Its right in the centre of Nairobi with a high security presence where they get you to walk through a metal detector when entering the hotel. The room was spotless and quiet as we were facing an inside courtyard. There was a good choice of breakfast, we also ate at the cafe which was good and at the Asian restaurant upstairs, all very good. We went swimming and both myself and the husband had massages, mine was fine but the husbands was a bit over zealous! We used the hotels travel agency to organise a driver for a day tour to the nearby national park, the giraffe and elephant sanctuary. We also left our bags in the hotel for the day after checkout while we took did our day tour. The wifi worked fine, we didn't experience any problems. Good reliable hotel, no complaints! If in Nairobi, we'd stay there again.

We took a walk around outside the hotel to visit a couple of travel agencies to organise our day trip but it's really not very nice. I had a local brush up very close to me and attempt to pick-pocket me only I had my hand resting on my pocket and he got my attention by trying to push my hand out of the way! I turned to look at him and he fled into a nearby alleyway! It didn't encourage us to spend much time outside the hotel but then it would have been the same for any hotel in Nairobi - it has the reputation for a reason!

  • Stayed October 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank irl_sars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 4, 2011

I stayed at the Sarova Stanley for over 2 weeks while in Nairobi on business. Overall, I was quite pleased with my experience at the Stanley. The staff are very friendly and accommodating. The hotel takes security seriously and has guards posted on every floor, which is reassuring. The food is quite good; room service is prompt and reliable. Rooms are spacious and kept very clean by the housekeeping staff. If you are sensitive to noise, ask for a room facing the courtyard instead of the street. As other reviewers have mentioned, the wireless internet is quite slow or does not work at all at times, which is surprising for a hotel that caters to business travelers. All in all, the Sarova Stanley is a very good hotel in a convenient location, with great staff.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BostonGirl011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2011

I have stayed here twice now and it is head and shoulders above the other hotel I have stayed at in Nairobi. Staff are always very attentive and professional. Excellent food, lovely pool and great health suite. The level of security is very reassuring and I find the whole atmosphere very relaxing. Only minor niggles are problems with room keys not working. Checkout takes longer than European hotels but less time than most other Kenyan ones. Only thing that would cause me to consider an alternative would be on an extended stay in order to manage budget but this hotel is good value for money.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaitanFalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sarova Stanley

Property: Sarova Stanley
Address: Corner of Kenyatta Avenue and Kimathi Street | PO Box 30680, Nairobi 00100, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Nairobi
#3 Romantic Hotel in Nairobi
#3 Business Hotel in Nairobi
#6 Spa Hotel in Nairobi
#8 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Stanley 5*
Number of rooms: 217
Official Description (provided by the hotel):
Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more   less 
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Also Known As:
Sarova Stanley Hotel Nairobi
Sarova Stanley Nairobi

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