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Fairmont The Norfolk
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Reviews (1,142)
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All reviewstatu restaurantlord delamere terracecin cin barcolonial eraold world charman oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
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654 - 659 of 1,142 reviews
Reviewed July 15, 2014

I loved the great service and ambience of the hotel. The garden is amazing. the staff is very friendly and professional!!! I would stay at this hotel anytime! and would definitely recommend it to others!

  • Stayed: June 2014, traveled on business
    • Value
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Xihungasi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded July 18, 2014

Dear Xihungasi G,

Thank you for taking time to share your feedback. We highly appreciate your wonderful comments about Fairmont The Norfolk. It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back in the near future.

Best regards,
Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Overall Stay was Good ,
Staff were very friendly ,
Food was very good,
However the 1st night at the hotel an inconvenient incident took place where a Staff kept on knocking on my door for 30min @ 02:10am and at the end he decided to Break-in.



  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
3  Thank Rony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded July 18, 2014

Dear Rony G,

Thank you for taking time to share your feedback on Trip Advisor.

We are pleased that you enjoyed your overall stay and highly appreciate your wonderful comments about our food and friendly colleagues.

We have noted your concern on our Duty engineer knocking your door at 02:10am. I apologise that there was a miscommunication between our Royal Service agent and Duty engineer, whereby a guest in the adjacent room had requested us to fix a fused bulb and instead the duty engineer mistakenly visited your room. This has been addressed with the rest of the Team and we will ensure that this type of incident does not re-occur in the future.

We can assure you and all our guests of adequate Security coverage at all times in the entire Hotel.

Your review has been constructive in improving and enhancing our guest experience at Fairmont The Norfolk and we look forward to hosting you in the near future.

Best regards,
Richard

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Reviewed July 10, 2014

Stayed in the property for more than a week and loved the ambiance, food and the corresponding hospitality. It's an old world charm kind of a place with photo-frames spread throughout highlighting the colonial era. Loved the food which is a mix of African and continental! A bit expensive ( I was at 200 USD per day) but it includes a buffet breakfast so fine! Highly recommended.

Room Tip: Take a room with a view of the inside pool, garden and colonial era tractors and canon!
  • Stayed: November 2013, traveled on business
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1  Thank journalistnitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded July 18, 2014

Dear Journalistnitin,

We were honoured to host you and are happy you had an enjoyable stay with us.

Thank you for the great feedback and high recommendation on Trip Advisor.

We look forward to hosting you again.

Best regards,

Richard

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Reviewed July 6, 2014

We stayed here twice on our recent African safari. We were not disappointed. The staff are friendly and helpful. We arrived quite late one evening, and check-in was very efficient. Security is great. The breakfast is exceptional, with all types of cuisine and high quality food. The rooms are very nice, and well kept. The gardens are beautiful, and this is an oasis in the middle of the city. If you enjoy history, the photographs throughout the hotel are a must see. As a plus, the hotel kept our some of our luggage for one leg or our journey enabling us to travel light. Would highly recommend, and would return in the future.

  • Stayed: June 2014, traveled as a couple
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2  Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded July 9, 2014

Dear Denise S,

Thank you for taking the time again to generously provide feedback on our hotel and its facilities.

It is heartening to know you have chosen to stay with us for a second time and that we have managed to once again make your stay in Kenya a memorable one. Your loyalty to the Fairmont brand is highly appreciated and we hope that we will have the privilege to welcome you once again.

Best regards,
Richard

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Reviewed July 6, 2014 via mobile

Very nice hotel in the heart of Nairobi. The staff was amazing, the rooms were modern and comfortable, and the food was great. Plus it's close to Nairobi national park - if you're up for a quick safari. I highly recommend!

Stayed: July 2014, traveled with friends
1  Thank Mourad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded July 9, 2014

Dear Mourad B,

On behalf of our team, we would like to thank you for your wonderful feedback on our exceptional services , comfortable rooms, convenient location and great cuisine.

The pleasure was ours to host you.

We look forward to welcoming you back again in the future.

Best regards,
Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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