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“A calming and peaceful place in the middle of Nairobi”

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Fairmont The Norfolk
Ranked #11 of 164 Hotels in Nairobi
Certificate of Excellence
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A calming and peaceful place in the middle of Nairobi”
Reviewed July 4, 2014 via mobile

The Norfolk was a welcomed surprise of pretty gardens and nice porches to relax on after long travel days. The hotel was very secure and well maintained. The breakfast was wonderful and other meals were good as well. The workout facilities and pool area are very nice. The staff is most helpful as well as being warm and welcoming. Arranged airport transfers were very comfortable and on time. We thoroughly enjoyed our recent stay here and would definitely stay at the Norfolk on another visit to Nairobi!

Stayed June 2014
Helpful?
1 Thank DallasMomTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear DallasMom Travels,

We were honored to host you and we are happy you had an enjoyable stay with us.

Thank you for the great feedback and we look forward to hosting you again.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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992 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
Durban, South Africa
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 3, 2014

Grand old colonial style hotel with immaculate spacious gardens. Rooms comfortable, well furnished with some thoughtful additions including iron and ironing board, ground coffee with bodem. Friendly staff. Huge spread for breakfast well presented.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear David R,

We appreciate the opportunity you gave us to host you and we are glad you enjoyed the well-presented breakfast, well furnished rooms and great service.

We look forward to hosting you when you are next in Nairobi.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Dorado Hills, California
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014

We only had a very short stay at this hotel (10 hours). The food and the atmosphere were fabulous. Our room was very nice and comfortable. We were welcomed and treated very well. The included breakfast was one of the best that I have ever had. Many choices all of which were outstanding.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcooper1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear El Dorado Hills,

We are happy you have great memories from your 10 hours stay with us and we will be delighted to host you when you are back in Kenya.

We look forward to host you during your next visit.

Best regards,
Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alta Loma, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 27, 2014

Fairmont Norfolk is a beautiful hotel in a good section of Nairobi. The gardens are magnificent and the decore of old historical pictures every where make it even greater. The staff are very friendly and helpful and everything is kept very clean. I would definately stay at this hotel

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Jkmueller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, July 9, 2014
Dear Jkmuller4,

Thank you for your great feedback and we are glad you chose us. We look forward to continue making your stays in Nairobi memorable.

Best regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 19, 2014

I travel extensively, and spend half of my year staying in hotels. I didn't really expect much from a hotel in the heart of Nairobi, but boy was I wrong. The Norfolk is probably one of the best hotels I've ever had the pleasure of staying in. The atmosphere is wonderful, with a hint of colonial times, the gardens and decor well maintained, simply a beautiful property.

The rooms are fantastic, very well appointed, and the services associated with your room are consistent and unobtrusive. The room was magically restored to it's former state during the day, and the turn down service happened everyday while I stepped out of the room. The room itself is very well appointed, with a very modern bathroom - rain shower and all - and this hotel has some of the best pillows around!

The breakfast is hands down the best I've had in a hotel! Excellent selection, and everyone gets their own freshly brewed press coffee.

The only negative is that service around the pool is slow, and closes at 6pm, which is far too early.

Give it a try, you will not be disappointed!

Room Tip: Ground floor rooms with private garden are wonderful!
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sacha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, September 7, 2014
Dear Wayne S,

Thank you for taking time to share your feedback.

We highly appreciate your great comments about Fairmont The Norfolk and especially on our excellent service, good food and lovely rooms.

Please contact us on kenya.reservations@fairmont.com and we shall enroll you to our Fairmont President’s Club which allows you access to a host of exclusive benefits and privileges including free internet connection in all Fairmont Hotels & Resorts Worldwide!
We have noted your concern about our security search procedures which we are reviewing with our Security Team.

We look forward to hosting you at Fairmont The Norfolk and making your stay exceptional, once again.

Best regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DXB
Level 4 Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 18, 2014

The Norfolk is a good place to stay when visiting Nairobi for business (this of course is depending on where one has to be). The hotel is clean, comfortable, and the staff is friendly and helpful. In the evening the bar & terrace is good for winding down. So overall, one will not go wrong when choosing the Norfolk

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dora_Boots_Swiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 20, 2014
Dear Dora_Boots_Swiper,

Thank you for your positive feedback and we are glad you chose us. We look forward to continue making your stays in Nairobi memorable.

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 18, 2014

Although this property is situated in Nairobi, once you step inside the doors it is as if you have stepped into a world of days gone by. The colonial feel, beatiful gardens and stunning rooms enable you to forget about the ustle and bustle outside.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, June 20, 2014
Dear Karen,

It was a pleasure hosting you at Fairmont The Norfolk and we appreciate your positive comments regarding our stunning rooms, nice bar and beautiful gardens.

We are glad you enjoyed your overall stay with us and look forward to hosting you again during your next visit to Nairobi.

Best regards
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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