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“Spent a day bumming around the hotel was very relaxing”

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Fairmont The Norfolk
Ranked #11 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed February 5, 2014

I spent a day here after a week working in Nairobi. it is a lovely place and had a good night here with colleagues in the week. They do the colonial thing really well, could have put this hotel in Singapore easily. Food was great. I think the staff needed to feel like you were a resident and spending big bucks before they would give you attention which is a shame - I always think you can judge a place by how they treat ALL their customers not just the big spenders. Lack of free wifi and also staff were a bit snooty i.e. I didn't get bread or any attention during my meal while other tables were very attentively serviced. Having said that if i had the chance to stay I would take it next time, the rooms are pretty good value and good location in Nairobi.

  • Stayed: January 2014, traveled on business
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1  Thank AnneandJonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 7, 2014

Dear Anne and Jonny,

I'm thrilled to know you were impressed with our outstanding service, clean rooms and great food.

Please join our Fairmont President’s Club online via http://www.myfairmont.com to enjoy free WiFi during your next visit to any of our Fairmont Hotels & Resorts worldwide.

Should you find yourself back in Nairobi anytime soon, we'd love the opportunity to host you again!

Best regards
Richard

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635 - 641 of 1,076 reviews

Reviewed February 4, 2014

We had high expectations for the Fairmont Norfolk in Nairobi and chose it as one of our honeymoon hotels following a safari.
Can't fault the cleanliness and service with a smile but unless you are here on a corporate visit do not expect to be looked after.
A five star hotel with wifi at a cost of nearly £12 ($20) per day. 3 and 4 star hotels in Nairobi offer free wifi these days so this was a surprise to us.
The only way to get around this charge is to become a member of the Fairmont Presidents club (thanks to a member of restaurant staff who at least let us know about this) which involves filling in paper forms. Surprising given we are now in 2014, not 1994! A poor customer experience.

Breakfast is not included and will set you back £21 ($30) per day.
We were allocated a cabin sized room over-looking a car park and main road despite paying £192 per night and could only move rooms by upgrading - a further £36 per night.

We were advised a manager would come and speak to us about our experience - no one came.

We felt the Fairmont Group have really let us down and would question staying in any of their hotels in future.


  • Stayed: February 2014
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1  Thank blink79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 7, 2014

Dear blink79,

Thank you for choosing Fairmont The Norfolk and we highly appreciate your kind feedback.

Please join our Fairmont President’s Club online via http://www.myfairmont.com to enjoy free WiFi during your next visit to any of our Fairmont Hotels & Resorts worldwide.

We also apologize that our Manager did not make it to meet you to speak about your experience as promised. We hope this will not deter you from staying with us and our Fairmont Hotels & Resorts worldwide.

We hope to welcome you again in the near future!

Best regards
Richard

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Reviewed February 2, 2014

Stayed here for one night last month for the second time, first visit was in August 2012 and for one night as well, while waiting for safari flight to the Mara. This time, it was even better, got a better room being a member in the president's club and complementary internet connection, hotel staff are all super friendly, enjoyed the in-room dinning as well and for the second time! loved the breakfast also in the morning , plenty of choices. Check-in and check-out was also very smooth. Always first choice if I ever come back to Nairobi and had to spend a night or two there....

  • Stayed: January 2014, traveled solo
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2  Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 7, 2014

Dear Malnaser,

Thank you for your great feedback and we are glad you chose us. We look forward to continue making your stays in Nairobi memorable.

Best regards
Richard

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Reviewed February 1, 2014

This is great property. We stayed her prior to our Safari with Micato and after the Safari. What a great place to stay after our 18+ hours of travel from the US. The room was very comfortable - great bed. The breakfast buffet was outstanding. After 14 days in the bush - it was a great place to come back to to freshen up - have a great meal before heading back to the US. Highly recommend staying here when you are in Nairobi.

  • Stayed: March 2013, traveled as a couple
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1  Thank 1550Burke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 7, 2014

Dear Burke S,

Thank you for staying with us before and after your Safari, we are glad you had a wonderful time on both stays.

We appreciate and are grateful for the encouraging feedback as we look forward to hosting you again in the future.

Best regards
Richard

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Reviewed January 26, 2014

We only spent a little while here as we were off to go on safaris but what little time we spent we certainly felt the Fairmount Polish. The rooms were spacious and clean and the staff was most helpful and kind and Patrick went out f his way for us. Kenyan hospitality at its best!

Room Tip: Allow a lot of time to get from Nairobi airport to the hotel and vice versa. Traffic is a nightmare!
See more room tips
  • Stayed: September 2013, traveled as a couple
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1  Thank belleg47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 7, 2014

Dear belleg47,

A big thank you for this great review!

We will make sure to pass all your comments to our team and are already looking forward to your next stay with us!

Best regards
Richard

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Reviewed January 26, 2014 via mobile

Stayed one night after my long flight. Very beautiful hotel, the service and mood was like that if the 30's. Everything you could ask for. My only regret is that I get not get to stay longer. The grounds breath taking. Staff top knotch.

  • Stayed: January 2014
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1  Thank RebelMuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

I should have posted this earlier. The rooms are clean and neat. The dinning and food great. I loved that I had a coffee french press in my room. And the coffee always tasted great. The ambiance is amazing. Staying there is pricey, but definitely worth it. Every time I went for breakfast, I was greeted by name, I travel quite some and I have not got that kind of treatment anywhere.

  • Stayed: May 2013, traveled on business
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1  Thank Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#11 Luxury Hotel in Nairobi
Price Range: $185 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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