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“Good place to stay in Nairobi” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
5.0 of 5 Hotel   |   Harry Thuku Rd, Nairobi 00200, Kenya   |  
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Ranked #4 of 156 Hotels in Nairobi
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good place to stay in Nairobi”
4 of 5 stars Reviewed August 26, 2013

We stayed on the 2nd August 2013, on our way to the Masai Mara. It was my first time to Nairobi and I expected a little more history from what I understood to be one of the oldest hotels. That said, the welcome from the bellmen and porters is great and the lobby area and front terrace restaurant and bar at the back have good atmosphere.
The room was clean, comfortable and with a good bathroom. Don't stay in Room 22 - it has a sliding door on to a small courtyard but is right opposite the hotel's central airconditioning tower and the accompanying noise sounds like you're still in a plane, all night.
Food and drinks were good but expensive, but I understand quite standard for Nairobi.

Room Tip: Don't take room 22. Request a ground floor room on to central courtyard.
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lucinda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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792 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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  • English first
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English first
Stewartsville, New Jersey
Level Contributor
151 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed August 25, 2013

As part of a Collette Safari tour we stayed here 1 night at the beginning of the tour, a night towards the end and then spent a couple of hours (no room, just lobby and bar) between the end of the tour and the trip to the airport.

There is a beautiful garden area to get to the rooms. Note it is historic so there are steps to get to most rooms.

The lobby and bar are nicely arranged with very comfortable chairs.

On the last day we had bar snacks, samosas which were tasty.

Breakfast buffet was excellent, lots of choices, well prepared including made to order omelets.

Amenities you would expect at a luxury hotel. Everything clean and well maintained. It is a historic hotel so the decor is fitting with the history. Everyone was friendly and welcoming.

WIfi is free if you join the frequent visitors club - if you know you are staying, I suggest you sign up in advance so you do not have to apply when you check out.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rorudupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 21, 2013

Very good service with nice pool and bar. My wife also had a nice massage at the SPA. Conveniently located in a safe area. Quiet and clean. Rooms of nice size with very confortable beds. Nice crowd with a mixture of tourists and business. Only thing is that it is a little old...

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Andrea N,

Thank you for taking the time to share your positive experience with us on Trip Advisor. We hope that you will return again soon.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

Maybe I was just incredibly lucky. I've been blessed to be able to travel and stay in top-rated hotels for pleasure, and have travelled quite a lot for many years on business trips. My recent stay in Nairobi at the Fairmont-the Norfolk, was without hesitation the best overall hotel experience I have ever had. If you are coming to Nairobi--try The Norfolk.

This is a rare old hotel that has actually been maintained and updated to keep its history but not miss any convenience. The buildings, grounds, and rooms are all impeccably clean and maintained. The health club is not a luxury spa, but well above average for what one would expect in a business hotel, or hotel where I expect tourists passing through Nairobi often stay. The food out of the regular kitchen, even for room service, is well above average. Quite fresh and well-prepared.

A clean, pleasant setting is of course nothing without friendly, competent, attentive staff. Here, The Norfolk simply excels to a degree I've never encountered. Whether reception, the porters, concierge, room service, housekeeping, bar/lounge, restaurants, health club--everyone was extraordinarily professional, efficient, and just happy!

Perhaps I was very lucky. Of course, no place is perfect. But my experience was that the Fairmont-The Norfolk comes as close to a perfect hotel experience as I would ever dare expect.

Room Tip: There is the original courtyard with a gorgeous lawn and gardens, just a little less private. The ne...
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Daniel D,

Thank you for choosing our Hotel on your recent visit to Nairobi.

We are humbled to hear that we surpassed your expectations and we are equally delighted that you have highly recommended us. It is through such positive reviews that will encourage more potential guests to choose our Hotel.

My Team and I look forward to welcome you back to our Hotel in the not so distant future.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 18, 2013

I stayed at the Fairmont The Norfolk for a week long business trip. The hotel seemed to cater for a mixed crowd of tourists on safari and business travellers. The location is just off the CBD, next to the University on a quiet street, although I felt very safe within the boundaries of the hotel.

Upon arriving I was welcomed by the friend door staff and security (a common aspect in Kenya) and as it was evening, my check-in was expedited swiftly by the helpful reception.
The grounds of the hotel are amazing, very fitting for any Kenyan venue and the room certainly matched the surroundings. It was very large with a seating area and a work space.
During my stay, I didn't have a chance to use the facilities or restaurants although I heard they were very good. However, I sampled the room service throughout my stay and it was by far the best variety/choice I've experienced at any hotel and the quality was like dining in a 5-star restaurant every time!

My only gripe would be the taxi service contracted out by the hotel, it's not a very efficient service and even with calling ahead or pre-planning the pick-ups from my client's location they were always 1-1.5 hours late.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kmalho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Kmalho,

Thank you for sharing your "Best Hotel Experience Ever" on Trip Advisor.
I am delighted to hear that you enjoyed your overall stay.

I have noted your comments on our taxi services which I have reviewed with my team and the contracted taxi company for better and efficient services.

We look forward to welcoming you back soon.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona , California USA
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 16, 2013 via mobile

Was here for a day , a stepping stone to an African safari. The staff were very friendly and helpful.the food was excellent. The
entire hotel was very clean. The rooms were well appointed with all the amenities , attention paid to the minutest detail
I even found aq shoe horn in the cabinet. There was nothing more to be desired. The wireless Internet was very fast the wired LAN connection was even faster. Although it is advertised as a chargeable service if one joins the presidents club on arrival there is no charge for internet access. The hotel is a little pricey but then again it is fully worth the money.

Stayed August 2013
Helpful?
1 Thank Nalin_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, August 22, 2013
Dear Nalin_9,

Thank you for staying with us and for taking the time to post your review.
We are so pleased to hear that you enjoyed your stay. I have shared your kind words with our Teams.

We look forward to welcoming you back in the near future.

Best Regards,
Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 12, 2013

Food excellent, tremendous service. It made our trip to Nairobi so special! Rooms are wonderful, grounds lovely. The location was terrific for all meetings in the city, and we were so happy to arrive back here after fabulous safari in Maasai Mara!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank tootsierollny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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