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“A calm oasis in Nairobi's chaos” 4 of 5 bubbles
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #4 of 161 Hotels in Nairobi
Certificate of Excellence
WORCESTER
Level Contributor
231 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“A calm oasis in Nairobi's chaos”
4 of 5 bubbles Reviewed April 28, 2013

At the Norfolk, you do not get the "authentic" African experience, but it is an oasis for everything going on around you. The rooms are well-appointed, the restaurants excellent and the staff professional and anxious to please. You won't see wild animals, but the gardens are relaxing to sit and watch the birds or pet the gray cat who visits. Rooms overlooking the garden are obviously best (the outside views are not as picturesque.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jgot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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878 reviews from our community

Traveler rating
    451
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    77
    42
    16
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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  • English first
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English first
Wisconsin
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed April 20, 2013

The title of my review is how the hotel describes itself. Opening in 1904, it is still very "sophisticated", spotless and very welcoming. We stayed for 2 nights prior to leaving on a safari. The rooms and grounds are beautiful and well kept. The location is great and only a short walk to the hectic city center. It has also been described as "a calm oasis in the heart of the city"! The service is 5 star, keeping with the reputation of The Fairmont Hotels.

Room Tip: Our room was over the court -yard and it got very loud one nite, as it seemed like the whole outside...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MsWitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
281 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 bubbles Reviewed April 16, 2013

Beautiful rooms and grounds in the centre of the city. Meticulously maintained with the expected 5 star service one expects . Tasteful decor and furniture in the fashion you would expect from the countrys oldest hotel .Wish I could have stayed longer!

Room Tip: No bad rooms here
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fortq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Fortq,

Thank you for your positive feedback.

We're glad you enjoyed your stay with us and we are definitely looking forward to hosting you at Fairmont The Norfolk and making your stay exceptional, once again.

Kind Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, BC
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We stayed at the Norfolk for one night, arriving at 2am to check in for a 1 night stay before catching our flight with Safari Link to the Masai Mara. The hotel is in a beautiful historic building that's been well maintained and updated and has the feel of a 5 star luxury hotel with all the amenities you would expect at a Fairmont. The rooms were beautiful and beds very comfortable. We had trouble with our air conditioning but the problem was quickly addressed. Service is excellent. We ordered room service for breakfast and it was expensive but very delicious. Grounds are well maintained and everything is spotless. The area was quiet and peaceful even though you are right in the middle of the city! Great 1 night stay and perfect place to rest before catching a flight.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AmberAbbotsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Amber Abbotsford,


Thank you very much for sharing your memorable stay at Fairmont The Norfolk

We’re elated that you enjoyed the whole ambience, beautiful gardens, delicious food & excellent service.

We look forward to welcome you back again in the near future.


Kind Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 4, 2013

Fairmont The Norfolk combines it all: a central location, extremely well-trained staff who are cheerful, helpful and stylish at the same time and very pleasant and comfortable accommodation. All amenities one can wish for under the African and international sun are provided. Despite its renovations, the hotel has kept its colonial architecture and most of its characteristic charm. The well maintained garden is a romantic oasis, with a variety of palms and flowering shrubs. In front of the a la carte restaurant's verandah one can relax in a small herb garden, enjoying different fragrancies while watching small colourful birds hop about.
Whether on business or not, here, in the centre of the city, guests are able to enjoy Kenya's natural beauty and its upcountry crisp air.
I stayed at the Norfolk over the Easterweekend and over and over again have been surprised with home made delicacies brought to my room, all of them very elegantly presented, being not only delicious but also reflecting the exceptional creativity of the hotel's chef.
Last but not least: the heated15 metre long pool, located in a quiet corner of the compound, is a blessing for tired bones.

Room Tip: A deluxe room on the second (top) floor of the main building will provide you with a lovely view of...
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  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arteve_Diani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Arteve_Diani,


Thank you for taking time to share your feedback.

We highly appreciate your great comments about our Hotel and in particular on our amenities, staff, services, colonial architecture & central location.

We look forward to welcoming you back in the near future.


Kind Regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucerne, Switzerland
1 review
5 of 5 bubbles Reviewed April 3, 2013

Just Excellent employees in this nice hotel . They are helping in any situation to make the stay for the quest as convenience as possible. Special mentioned the lady called Mary. But all the others are doing a wonderful job so nobody has a reason to complain as far as I realized.

Room Tip: The breakfast hours are too short. 1000 AM for people they have to work until late night for the com...
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  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KlinglerJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Kingler J,


Thank you for taking time to share your feedback on your recent stay at Fairmont The Norfolk.

It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back in the near future.



Kind Regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

Do you want to enjoy a feel of early British architecture in Kenya? Then this is the best example in Nairobi. The hotel is well designed. The decor is very pleasant. The staff are also very kind. I attended a business conference here and really enjoyed the facilities. The hotel is very businesslike and works well for travellers on business. It is also very close to the city centre and therefore easy to access, even on foot.

The food over the lunch is excellent with all the courses well presented. I can vote for it as a place to bring your business partners and small conferences.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hjkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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